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Reviews of Arcadia Mangga Dua by Horison

4 out of 5
Arcadia Mangga Dua by Horison
Jl. P. Jayakarta 73 - Jakarta, 73, Jakarta, Special Capital Region of Jakarta

Reviews

6.6
Rating 10 - Excellent. 4 out of 65 reviews" "
Rating 8 - Good. 24 out of 65 reviews" "
Rating 6 - Okay. 27 out of 65 reviews" "
Rating 4 - Poor. 9 out of 65 reviews" "
Rating 2 - Terrible. 1 out of 65 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is quite old and rundown. The room is small, a bit smelly and not so clean. Location is good for shopping.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
AC was not working properly and reustrant was not good

6/10 Okay

Verified traveller

Liked: Cleanliness
Convenient for sightseeing
This hotel is on the northern part of Jakarta, in the middle of the slump area. It takes 10~15 min to the Jakarta Kota train station to Bogor,...: to the Kota bus station (Corridor 1) to Glodok (Chinese area), to Monas (Independent Square, Presidential Palace, Museums, Mosques, Churches,...), then to Welcome statue (business area). Block M. 1/2 hour to the not-so-great harbor after passing the historic colonial square, north of Kota station. Room is clean with shower, electric kettle with 2 free 350 ml water bottles and 2 bags of tea, 2 bags of coffee.. Weak WIFI!Free normal buffet breakfast.

6/10 Okay

Gerald

Value and decent
Ok for price

8/10 Good

Nyoman

nice hotel in city centre
the hotel just walkaway from the bigest shoping centre in town

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

BORMAN BIN

Liked: Cleanliness
The staffs are very helpful and polite.
It was a good hotel with the price paid for. Clean and spacious room but the bathroom could have been better and bigger.
Response from General Manager on 20 Oct 2016
Dear Sir/Madam, Thank you for taking time to tell us about your experience during your stay at Ibis Jakarta Mangga Dua. And, thank you very much that you have choosen Ibis Jakarta Mangga Dua as your accommodation for stay. We always strive to give a best service for each of our beloved guest who are stay at Ibis Jakarta Mangga Dua. And, also we are very happy to received any comment from of each our guest to motivate all of our entire team Ibis Jakarta Mangga Dua to always be able to provide the best services. We also would like to express sincere apologies, if there are things that not meet with your expectations. Wish you will come back to stay at Ibis Jakarta Mangga Dua again in the near future, and I hope your next visit will be more enjoyable than your previous visit. Best regards, Anastasia DAMAYANTI General Manager

6/10 Okay

Salahuddin

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little bussiness trip
It was short and nice

8/10 Good

Ben, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no comments

8/10 Good

Kusno, Dumai

Liked: Staff & service, property conditions & facilities, room comfort
Good
Very close to pasar pagi mangga dua..taxi is stand by in front of hotel..nice

4/10 Poor

lim meng, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
okay ,may stay again ,if price correctly
Response from Lisa on 21 May 2016
Dear Lim Meng, Thank for staying and sharing your feedback with us. I would take this note related to your concern of our prices but I would like to explain that our rate is dynamic based on our hotel occupancy. anyway, I do apologize for the inconvience caused and look forward welcoming you back at our property. Best Regards Anastasia Damayanti General Manager

8/10 Good

sandra, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in a convenient location
Will be back next trip
Response from Lisa on 8 Sep 2015
Dear Sandra, We very much appreciate your comments regarding your stay at the ibis Jakarta Mangga Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

8/10 Good

Salahuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Lisa on 8 Sep 2015
Dear Bapak Salahudin, We very much appreciate your comments regarding your stay at the ibis Jakarta Mangga Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

6/10 Okay

Christopher, seattle

Liked: Cleanliness
clean and simple hotel. good for the price.
Response from Lisa on 5 Aug 2015
Dear Christopher, Warmest Greetings from Ibis Jakarta Mangga Dua. Thank for staying at Ibis Jakarta Mangga Dua and telling us your feedback of our hotel. we will make sure that we will forward your feedback to our staff as encouragement for team to do better. We are happy to welcoming you back and serving you for your future stay. Best Regards Lisa P Sanjoyo General Manager

8/10 Good

Verified traveller

Liked: Staff & service
hotel with easy access to shops
Very strategically located hotel. Within walking distance to manggadua center. Room is clean. Service and breakfast is also good. Will definitely come back again next time.
Response from Lisa on 8 Sep 2015
Dear Sir/madam, We very much appreciate your comments regarding your stay at the ibis Jakarta Mangga Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

6/10 Okay

nathania sista

good
location good but the receptionist low respond, so far so good.

8/10 Good

Verified traveller

Liked: Staff & service
Walking distance to shopping centres
convenient place to stay where surrounded by shopping centres
Response from Lisa on 21 Feb 2015
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Jakarta Mangga Dua and Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P. Sanjoyo General Manager Ibis Jakarta Mangga Dua

6/10 Okay

Badrul, KL

Liked: Staff & service, room comfort
Close to Mall
It just a 5 min walk to Malls.. Was in Jakarta for the Java Jazz Festival.
Response from Lisa on 21 Feb 2015
Dear Value Guest, We very much appreciate your comments regarding your stay at the Ibis Jakarta Mangga Dua and Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P. Sanjoyo General Manager Ibis Jakarta Mangga Dua

6/10 Okay

Chetan, Mumbai, India

Liked: Cleanliness, room comfort
Good Service, Bad Wifi
Clean rooms and good services as per Ibis standard. But Wifi connection was an issue.
Response from Lisa on 18 Oct 2014
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Ibis Jakarta Mangga Dua and Apartments. I am sorry that your experience did not meet your expectations specially for our Wifi connection; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa P. Sanjoyo General Manager Ibis Jakarta Mangga Dua

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Lisa on 21 Feb 2015
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Jakarta Mangga Dua and Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P. Sanjoyo General Manager Ibis Jakarta Mangga Dua

4/10 Poor

Irene, Australia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice hotel for shopping
The standard room booked for us is small (around 2 x 4m2). We slept on a queen-size bed with two pillows, then got two extra pillows after request, which are all right. In the bathroom, we got two big towels (one for each of us) which were old, though clean. We wished to have more towels: small / medium ones. There was no refrigerator. When requested, the hotel staff asked to wait until it was available due to limited stock. We finally got a small fridge on the third day of stay. Facilities to make tea / coffee were reasonable. Breakfast didn't comply to international standard.
Response from Lisa P Sanjoyo on 8 Sep 2015
Thank you for taking the time to tell us about your experience at the ibis Jakarta Mangga Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

6/10 Okay

Sue, Singapore

Liked: Staff & service
Aircon not working
We hv booked 4 rooms during our recent stay. The aircon were is not working condition. We reported. They service it but not as cool as normal aircon.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel nice staff
the hotel is great nice staff very helpfull rooms good i'll stay there again
Response from Lisa on 18 Oct 2014
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Jakarta Mangga Dua and Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P. Sanjoyo General Manager Ibis Jakarta Mangga Dua

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis Jakarta Mangga Dua Hotel and Apartment
Ibis Jakarta Mangga Dua Hotel and Apartment was a very comfortable hotel with all nice facilities.The room was clean and very comfortable. The staff were most polite and helpful. The only disadvantage was the distance from the airport, a 40 minute taxi trip at best, and may be more as Jakarta traffic can be blocked a lot of the time.

6/10 Okay

EJ, Australia

Average, good for location if that's the priority
Location wise, it is close, within walking distance to ITC Mangga Dua shopping centre and for the hotel, it is average, the room is clean but a bit old with visible wear n tear. Some parts seemed to be going through some renovation but not for the rooms yet. It stands for 3 stars quality hotel for Indonesia hotel standard.
Response from Lisa P Sanjoyo on 8 Sep 2015
Thank you for taking the time to tell us about your experience at the ibis Jakarta Mangga Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was satisfied with overall.
Response from Lisa on 18 Oct 2014
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Jakarta Mangga Dua and Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P. Sanjoyo General Manager Ibis Jakarta Mangga Dua

4/10 Poor

chan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
they do not have the facilities they claimed .
The bathroom floor was not clean at all. We stayed 3 nights & realized that housekeeping did not bother to mop the coffee stained on the bathroom floor prior to our check in.The first day we checked in we realized they did not change the towel of the previous guests as it smelled.The spa service at the lobby was a disappointment.We wanted a foot massage and they direct us to the massage beds instead & gave some excuses about the massage chairs. If you don't have the proper equipment you should not promote the service. They ignored us and went into their room. So we walked out.The hotel promoted they have a swimming pool & a gym. That is one of the reason we chooses the hotel. After we checked in they told us they don't have both facilities. The website should be updated & not to mislead people.

4/10 Poor

Felix, Malaysia

Disliked: Staff & service, room comfort
Hotel Ibis Mangga Dua
Dont be deceived by the photos of bedroom and hotel as advertised in their website. Rooms and furnitures looks old and equivalent to a budget hotel. Toilet r very basic.Hotel lobby smells a hint of fish.Front desk staffs attitude not warmth.Overall hotel looks old and tired. Can get better hotel with even cheaper rate. Plus point ,if just want to shop or do business around Mangga Dua area.

6/10 Okay

ika jasmi

Short trip @ ibis mangga 2
Hotel is conviniently located, surrounded by shopping amenities with stuff so cheap! But i was quite disappointed with their staff who have very little knowledge about hotel reservations and unhelpful..

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

6/10 Okay

Diana, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Close to shopping malls
I made reservations thru Hotels.com. The check in was at 2pm but I was delayed further because the room was not ready. Worse, I booked 2 rooms and the receptionist cannot find my booking for 2 king size rooms. Thus, causing further delay to my other family members. Eventually, they found my reservations. Room was passably clean and maintained for a 3 star standard. Mangga Dua shopping malls was closeby which was the reason I chose to stay in this hotel.

4/10 Poor

Jamil

Disliked: Cleanliness, staff & service, room comfort
narrow and small hotel room space
the hotel is located near a railroad track beside the slums area.

8/10 Good

Verified traveller

Liked: Staff & service

8/10 Good

clark, perth australia

Liked: Cleanliness, staff & service, room comfort
in old jakarta
hotel was ok staff very helpfull and friendly

6/10 Okay

Shana, Singapore

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Good location but hotel needs some upgrading
We chose the hotel because we heard that it was very convenient to the cheap shops in the Mangga Dua area which was really very true. However, the hotel could really use some help. Throughout the 2 nights we were there, we noticed that the lobby had a very bad fishy smell. Also we arrived at 2pm and even though check in time on our confirmation was 12pm they said that the room would only be ready in half hour. We went for lunch and came back after an hour and was told that the room was still not ready and we would need to wait for another hour which was completely unacceptable as we were travelling with my young daughter who by then needed to rest. They managed to find us a room. The overall standard of the room was okay except for the noisy air con that the technician managed to fix. The bed was comfortable and everything else was clean. We tried to request with housekeeping over the phone for an extra pillow for my daugter. All the operator said was she would check and hung up on me. We called again after 20 minutes as the pillow had not yet arrived and she did the same thing again, said she would check and hung up before we could say anything. We called again and asked to speak to the duty manager who eventually managed to get us our pillow. The breakfast was pretty good considering it is a 3 star hotel. I would only recommend this hotel for people who are on a tight budget and who are not particular in terms of full comfort and service.

6/10 Okay

Adeline, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
50/50
Plus point: Convenient 3 mins walk to Mannga Dua Mall - where you can get the cheapest stuff ever. You just need to be brave when you cross the road. In house spa / saloon - at very affordable prices, and you do not need to step out of the hotel for it. Opens till 12am. In room free wifi Pretty near to the airport too. Minus point: Hotel room maintenance The room we were in had a very bad leakage. In the morning, there was a pool of water accumulated. Luckily it was not directly on our bed. The leakage actually causes a dent on the parquet floor. There were no towels in the room, we have to request for it. The wall is pretty thin, and we could hear ppl talking & walking outside our room.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Hotel ibis close to all shopping
Great for those who loves shopping . Breakfast was simple. My room was clean everyday. Free wifi and cable tv with lots of channel to keep me entertained. Receptionist was friendly and helpful. Weather was hot but the coconut juice keep me hydrate.

6/10 Okay

BeachOrBust

Liked: Cleanliness
Disliked: Staff & service, room comfort
Very uncomfortable bed
Great location, but bed was uncomfortable. Restaurant was pretty good, though.

2/10 Terrible

abi, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappinting hotel experience
Poor customer service, inefficent to guest needs. Old furniture in rooms amd poor toilet facilities-leaking.

6/10 Okay

Mijah, Brunei

Liked: Room comfort
Reasonable hotel with free internet
Not a bad hotel for the appropriate rate... The positive side is it's fast and free Internet...the surrounding though is not very good and not safe to walk at night...

8/10 Good

Walter, Edgewater, NJ

Liked: Cleanliness, staff & service, room comfort
Not for everyone, but I liked it!
The staff was extremely friendly and well spoken. They understood what I wanted right away. The manager seemed to be on top of every situation and he was cheerful and helpful. The room was spacious and adequate for a 3-star and the bed was very comfortable. Having said that, the neighborhood is real Jakarta. Watch out for holes in the sidewalk you could slip into and get hurt. There are plenty of people hawking rides. There are plenty of street food vendors. Lots of shopping, but you've got to cab it to any cultural attractions. Traffic has been hellish. I liked my stay here, but if you're not a seasoned traveler or not used to the hustle and bustle of a big, foreign city, you might not find the neighborhood to your liking.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service
worth your money
Front office staff should be very informative,eg. cost of extra bed is inclusive of breakfast of which i was not inform only told upon check out.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
will stay again
I have been there twice.The bar has been converted into a spa.the pool is small as well as the gym.The restaurant does not serve pork.The rooms are good and the staff are great. There are large malls nearby,but do not venture out at night on foot,many poor people wandering around at night.Taxi service beside the hotel,blue and silver bird
Response from Lisa on 21 Feb 2015
Write your commeDear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Jakarta Mangga Dua and Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P. Sanjoyo General Manager Ibis Jakarta Mangga Duant.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
need to improve
good system but need to rebuild in order to match the price.

8/10 Good

Verified traveller

Liked: Room comfort
ジャカルタに慣れた人には至便な立地
ジャカルタに慣れた人にとっては快適なホテルと思います。 トランスジャカルタの停留所も、電車の駅も各20分以内で歩いていけます。早く（午後7時）閉まってはしまいますが、近くのマンガドゥア・モールにはスーパーもあって便利です。

6/10 Okay

ＪＫＴ23, 東京

Liked: Staff & service, room comfort
猥雑なエリアに位置するリーズナブルなホテル
まずは従業員が皆とても親切でフレンドリー。このホテルのバリューはこれにつきる。値段の割に部屋は広いが設備が古く、水回り、エアコンは要改修か。ＷＩＦＩのアクセスが芳しくないのもマイナス。食事は基本的にビュッフェスタイルで豊富な種類とまずますの味でリーズナブル。コンビニやショッピングセンターが隣接しており、何かと便利な場所である。中心部からはやや離れるがブルーバードタクシーが待機しており、移動は楽。タイトバジェットツーリスト向けのミドルクラスホテル。
Response from GM on 25 Jan 2017
Dear Valued Guest, Thank you very much for taking time to share with us about your experience during your stay at Ibis Jakarta Mangga Dua. has become of our responsibility to always provide a good service for every each guest who are come to visit Ibis Jakarta Mangga Dua. We are do concerns with your noticed, we already take an action to have a full renovation regarding all the facilities and rooms. I will tell to my team about your comment / feedback, I hope your comment will more encourage all the staff to always provide a good service for all of the guest who are come to visit Ibis Jakarta Mangga Dua. Thank you for your feedback about Ibis Jakarta Mangga Dua, we hope on your next visit will more better than previous visit. Sincerely, Anastasia DAMAYANTI General Manager Ibis Jakarta Mangga Dua

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
bagus dan gampang dg transportasi

6/10 Okay

hendera

lokasi sulit ditemukan.hotel tua, tpi bersih
lokasi sulit ditemukan. hotel cukup tua. kondisi masih bersih. kualitas gambar di tv kurang bersih, jadi kurang nyaman. tv kurang besar. overall, saya kurang puas dengan layanan dibandingkan harga yang harus dibayar.