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Reviews of Hotel Maharaja Residency

3 out of 5
Hotel Maharaja Residency
Plot no 333 334 335 New Railway Road, Jalandhar, Punjab

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 3 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Virender

Travelled with family
Liked: Staff & service
Feedback
Washroom was really bad , water flow was to the wrong side, moreover it has slippery tiles.My father slipped in the washroom. Bed sheets are blankets were not cleaned enough. Lot of scope of improvements !!
Stayed 1 night in Jan 2020
Response from hotel on 15 Feb 2020
Thanks for your valuable review

6/10 Okay

Leaf, Canada

Travelled with family
Disliked: Property conditions & facilities
The check-in process was not smooth. I had the printout of the Expedia booking and it was as if the staff were surprised to see us when we showed up. They said you only booked 1 room even though the booking clearly showed 2 rooms. They also claimed we only paid 20% even though we fully paid for the booking. They asked for an Aadhaar card even though we arent Indian citizens. There was no complimentary bottled water when we checked in. They gave us 2 bottles and charged us when we checked out. The hotel is extremely cold. We had to ask for 2 heaters. There is no hot water in the hotel. We needed to request it every morning. The wifi login credentials change every 24 hours and we need to get new ones daily. The breakfast is usually late and tastes ok. There was eggs, oatmeal, indian food. Sometimes the tea tasted re-heated, probably from the banquet hall next door. Their banquet hall is next door and extremely loud. In the middle of the night they start playing drums and firecrackers. All of us became ill and we requested the on-call doctor at 6:30am but he didnt show up until 9:30am. Would not stay here again.
Stayed 13 nights in Jan 2019

10/10 Excellent

VIVEK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Response from Prakash Pandey on 14 May 2018
Dear Sir, Warm Greetings from Hotel Maharaja Residency, Jalandhar! Thanks for your feedback which is highly valuable for us. At our hotel, our diligent associates strive hard to make the experience of every guest pleasant and we are glad to know that they could charm you with their acumen, efficiency and services. Look forward to serve you again in near future. With warm Regards, Looking forward to serve you again in near future. With warm Regards

10/10 Excellent

SAVA, Walsall..England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff / hotel
Staff were very helpful. All wanted tips ..every time you asked for any help...generally all good.. All adds to your hotel bill when checking out. Will visit again in the near future and recommend to friends.
Stayed 9 nights in Feb 2018
Response from Prakash on 25 Mar 2018
Dear Guest, Warm Greetings from Hotel Maharaja Residency, Jalandhar! Thanks for your wonderful feedback which is highly valuable for us. It gives us immense satisfaction when an esteem guest like you acknowledges our offerings and highlights our services. At our hotel, our diligent associates strive hard to make the experience of every guest pleasant and we are glad to know that they could charm you with their acumen, efficiency and services. Look forward to serve you again in near future. With warm Regards, Prakash Pandey G. Manager

6/10 Okay

Verified traveller

8/10 Good

Anup, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just a nights stay at the hotel on the way to Katra. room was large and well equipped. We were provided morning tea stuff as were to leave early morning. Staff was friendly

6/10 Okay

Jagjit, Solihull

Good location for rail station
Overall a good option close to the station although can be some street noise early in the morning from the local temple. When we raised the issue of the noise the hotel were very accommodating and provide us with a room on the opposite side of the building which was much quieter. Despite its location close to the station, the local taxi / autorickshaw drivers did have some trouble finding it.

10/10 Excellent

Gurumukh, Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality.
This is my second stay in 5 years at Hotel Maharaja Residency. Excellent, friendly staff with very polite attitude. Food is highly recommended and would stay here again in the near future.
Response from General Manager on 24 Jan 2017
Dear Guest,Thanks for your reply. We are happy to see that our partial services were met with your expectations. Hope to see you soon again