"This large hotel only had two luggage carts. When we arrived they were all in use. We waited in the lobby for over 30 minutes. I asked for a manager and took a seat. A woman arrived and stood around the desk, not seeming to have a goal. Finally I asked if she was the manager. By this time my husband had gone to the parking garage and found a cart and the other patron returned the second cart. I asked the manager if she could compensate us for our long wait, possibly a buy one get one at one of their three restaurants. She said she couldn't do anything because I wasn't a member. Obviously I'm not a member because I am from out of state. I asked if she could refund a few dollars off our room. She said she couldn't do that. All she could do was apologize. I finally asked if we could keep the ice packs from our coolers in one of the freezers there because the small room fridge didn't have a freezer compartment. She took my room number and said she would check and get back with me about the ice packs but she never called my room. I felt it was really terrible customer service and I feel that they need more luggage carts."
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