Residences in Alpine County

"During my 3-night stay there was no turn down or housekeeping service. I had to call down for fresh towels. There was no bell boy to help with my luggage, and to make matters worse, they charged me $20 for parking everyday even though I didn’t request it, nor did I have a car. And there was also a random $38 charge for “refreshments” and when I explained I hadn’t taken anything from the minibar they said it was for using their chargers. That was so random, especially since I did not use any of their charging cords, as I brought my own. It’s also very difficult to get to the Remus side of the hotel with luggage since the floors are all carpet. "

"Good rooms, staff, location"

"They charged us extra after we showed up rooms rooms were not clean had to change to three rooms no food options at night staff unprofessional and rude long wait times for help under construction"

"First time in Tahoe, room was clean, staff was friendly."

"Didn’t like the housekeeping and front desk support. Stayed there for 2 nights and when entered inside found the floor having leftover stuffs and uncleaned entire apartment floor. They also had left one hoodie in the kitchen counter. When called after checkin the hotel room, they said they can’t send housekeeping service because it was late at night around 11am which I understand but they didn’t help in getting that cleaned throughout our stay for 2 nights. Even the person came and verified that night that the floor was not cleaned and had dirt and leftover stuffs from last customers and said someone can help clean it next day. Next day I called 2 times and texted also the front desk people 2 times. They said someone will come and clean but nobody showed up. Extremely unprofessional and unhygienic property to stay the least. Never considering this property again and it’s hurting brand name of Holiday Inn. "

"The rooms look very old and very dirty as if it was under construction sadly they was hopping so much more the price I paid "

"The property is beautiful but you think if you were staying for a week they would give you a better view than the parking lot on the first floor"

"Clean room, welcome staff and a great area where you can find anything with walking distance. "

"Good location, good breakfast. Lower floors a bit noisy as you can hear people walk above you. "