"Frightening. Needed a restroom on arrival after many hours on the road. None in lobby and no staff available. A kind guest who was sitting on a table in the lobby allowed me to use her bathroom "as long as I didn't mind cats." Grateful, I used it, but couldn't close the door because of all the clothes hanging on it. Three cats pushed their way in to be petted while I was using the facilities. Desk clerk reappeared, very nice, informed me there would be no coffee, either in the room or the lobby, in the morning. People were sitting on curbs outside the entrance drinking things out of paper bags. A woman came up to me and begged, saying she was living under a nearby overpass. I gave her money. Went to my room, which featured no fridge or microwave and was empty of all furnishings except for the bed and a beat up dresser. Double locked the door and didn't even venture out for food or drink. NEVER AGAIN!"