"Stopped in for a quick night while traveling cross country. After check-in we headed to our room, and found the stairway and hallways pitch black - no sense of safety or security, let alone being able to find your way easily. The room itself appeared to be under construction - no TV or coffee maker, missing furniture. Trim pieces around the room were missing but with all the exposed nails still there, and there were paint splatters all over the floor. Oddly enough, the beds were made as if it were ready for guests. I asked the front desk if we were assigned the wrong room, but they weren't sure since housekeeping had marked it as ready. We were reassigned to a handicap accessible room, which was good since you could clearly hear all the expressway traffic from the original room. The accessible room had all the things missing in the original room, but it too had issues - dirty / stained sheets, flat lumpy pillows, bloody mattress cover, and one rather dim lamp intended to marginally illuminate the entire room, etc. If I was handicapped, I would have been disappointed to know that the one dim lamp wasn't reachable from the bed. Finally, I booked and paid for this room on a third party app, but on the credit card used for incidentals, there's a hold for a very specific amount, so hopefully that drops off in a few days. On this trip we were looking for a room for the night in a hurry, but next time we'll likely just use one of our go-to hotels another half hour down the road. "
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