Apartments in Wheeler County

"I had a very disappointing experience at this hotel and would not recommend staying here. From the moment I entered the room, there was an unpleasant odor. it did not smell clean or fresh at all. The issues continued throughout the room. The shower had a strong, foul smell, similar to a wet dog. The refrigerator was dusty and visibly dirty, and the microwave had not been properly cleaned. Even the “Do Not Disturb” sign was dirty, which speaks volumes about the level of housekeeping. There were roaches in the room, which is completely unacceptable. The phone was also filthy, with an oily residue as if it had not been cleaned after previous guests. Additionally, there was some type of splattered residue on the bathroom door. Due to the overall lack of cleanliness and sanitation, I felt extremely uncomfortable and chose to leave early. What made the situation worse was the response from the front desk. When I reported the issues, instead of offering an apology or attempting to resolve the situation, I was told to contact the manager on Monday and “maybe” I could receive a discount. That response was dismissive and frankly insulting given the condition of the room. This experience fell far below basic hospitality standards. Cleanliness should never be optional."

"Great staff"

"Clean room good breakfast repairs need to be done in rooms. Shower faucet knob was stripped. Toilet seat did not fit toilet bowl. It was too short."

"The facility is OK. Sufficient but a little worn around the edges. The staff are all very nice and try to do their best, but some things were just lacking. No butter or cream cheese for the breakfast breads. Pancake maker did not work. The equipment in the exercise room is meager. The box of tissues in the bathroom was almost empty. Just a lot of little things that did not make the place bad, but did make it less than five-star."

"Quiet, even though a lot of people were here. I was able to do a load of laundry. Not much for breakfast. "

"No continental breakfast as advertised. Office was locked up every morning. Very disappointed."

"The property was well maintained"

"Housekeeping and maintenance isn’t what it used to be. Clearly not clean and fixes involve lots of caulk. Bathroom lights are strobe lights over the shower. Beware if you are epileptic! "

"The room appeared to be pretty clean but a little musty. On arrival our room was not ready so we had to leave until the room was prepared and it was after check in on our arrival. Once we turned on the air it's started smelling like urine. We know we couldnt switch due to the front desk telling us earlier there were no more rooms available. We sprayed deoderizer in the room and in the carpet. When it was time for bed idk if whatever they wash their sheets with bothered my skin but I itched the whole time. We always stay here when visiting my inlaws and never had an experience like this. So disappointed. I don't know if it's under new management but something is terribly wrong. I don't think I'll be booking here again. After 16 years this by far was the worse visit"