"While our room and the hotel itself were thoroughly clean, our overall stay fell short of expectations. The bed was a bit too soft for our comfort, and the complimentary breakfast was a letdown—many items were out of stock, leaving mostly carbs and rubbery eggs. Navigating the self-serve coffee station was also a struggle because there was only a single coffee carafe available for the entire hotel.
The biggest disappointment, however, was the customer service regarding check-in. Knowing I had a wedding to attend at 4:00 PM and that regular check-in wasn’t until 3:00 PM, I called weeks in advance to request an early arrival. The staff was completely unaccommodating and gave a flat "no." Yet, when we arrived just 30 minutes early, we were told we could access our room—but only if we paid an additional $25.00 fee. Given that the base rate for this basic room is already quite high, being nickeled-and-dimed for a half-hour window felt incredibly unfair. We will most likely not be returning."
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