Search Family-Friendly Hotels in Katy

"The elevator needs to work for the 2nd floor."

"The room and amenities were as advertised but we had a major problem with staff. I had booked this stay for my husband as he was driving cross country and I accidentally booked it under my name. I could not change the name in the app so my husband requested he change the revelation to him once he was checking in at 2am. The night shift desk clerk was extremely rude, would not give us any guidance as to how to resolve the issue, and his only offer to rectify the situation was to book a second reservation. I called and discussed with him, offered to send photos of my ID, or cancel the reservation for a refund and rebook but he refused. We had to call Choice Hotels who called and asked him to change the name on the reservation but he still refused. Then I called Hotels.com who called and asked him to change the name and he finally agreed after keeping us up for over an hour at 2am. It ended up being a very quick fix that he was just refusing to do the entire time. "

"Clean room 👍👍👍"

"Clean, quiet room. Professional staff."

"Room was clean except for the sheets. After a long work day, did not notice blood stains on sheets and pillows cases until the morning. notified front desk, they apologized and it was resolved when I returned to my room. "

"We were appauled at the condition of this hotel. Upon arriving at first look it appears to be your average hotel. After checking into our room and looking around we were completely grossed out. The room was grimey, any hanging curtain from the windows to the shower curtain were full of rips & holes and some were barely hanging on. The floors were so nasty that your socks &/or feet turned black after walking on them just a little bit. There was no phone in the room. We supposedly rented a room with a " kitchenette" however there was only a fridge & a hotplate... THAT WAS IT 😱. Most definately the smell of mold in the entire hotel if you can smell it over the OVERWHELMING POT SMELL as there were multiple drug deals going on in the parking lot. 😱 There was even a motorcycle parked out front to a guy who jumped the fence from behind after dumpster diving and took off 😱 The cover to the AC unit in the living room fell completely off in the middle of the night and the one in the bedroom sounded as if it were a jet airplane taking off and landing all night 😱. Definately WILL NOT BE BOOKING A STAY HERE EVER AGAIN 😱😱😱😱"

"Stayed at Wyndham Garden Katy and had a disappointing experience. I booked through Hotels.com which stated free parking, but at checkout they charged $60 for parking without any prior notice or consent. They also refused to provide an itemized invoice and asked me to contact the third party instead. Breakfast was particularly disappointing. Although it was advertised as available until 9:30 AM, it felt more like a first-come, first-served setup. Food items were stocked in very limited quantities, and if you arrived closer to 9:00 AM, most items were already gone. Even basic things like plates and utensils were sometimes unavailable, making it difficult to have a proper meal. Housekeeping was also not done at all during my 6-day stay, despite being told it would be provided every 3 days. Overall, lack of transparency and poor service. Would not stay here again."

"Convenient location, friendly staff and parking was easy. "

"Wonderful suite, great staff!"