Dear Daniel,I want to extend my sincerest apologies for the unpleasant experience you encountered during your recent stay at our hotel. Your feedback regarding the presence of fleas in your room is deeply concerning, and we understand the frustration and inconvenience this must have caused you.Please know that maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we take incidents like this very seriously. Rest assured, we have launched a thorough investigation into the matter to identify the source of the issue and implement immediate measures to prevent any recurrence.We truly value your feedback as it helps us to continually improve our services and standards. Your experience falls short of the high expectations we set for ourselves, and for that, we are truly sorry.Once again, please accept our heartfelt apologies for the shortcomings you experienced. We hope for the opportunity to welcome you back in the future and provide you with the exceptional hospitality that you rightfully deserve.Warm regards,Katie NelsonMarking/Sales ManagerSleep InnKelso, WA

Dear Aaron,Thank you for your glowing review! We're thrilled to hear that you enjoyed the cleanliness of our facilities and found our breakfast amazing. It's wonderful to know that you would choose to stay with us again. We take pride in the improvements we've made since transitioning to Sleep Inn, and your kind words about our upgraded amenities and friendly staff mean a lot to us. We look forward to welcoming you back for another fantastic stay!