2/10 Terrible
Kali
Travelled with partner
14 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiance walked into the lobby to check us in and there was no one to be found. He stood in there waiting for 25 minutes while we called the hotel repeatedly, trying to get someone’s attention. Meanwhile, there’s gunshots going off pretty regularly in EXTREMELY close proximity to us. Finally, a girl gets out of a car in the parking lot and runs inside to help my fiance. She smelled so strongly of weed when she walked past my car I could smell it with the windows up. When she got inside and started the check in process she informed my fiancé that they didn’t have the room we booked available (standard king) but that we would be ‘upgraded’ to a superior king room. He said that was fine and she gave him our keys. We go to the room and walk in and it’s not clean. It had a no smoking sign on the door but smelled like an ashtray AND had literal ash trays on the nightstand. However, the biggest issue was the fact that the curtain and curtain rod and everything were completely ripped off the wall and thrown on the chair, with the bed in clear view of the window. There were sketchy people all over this parking lot and we weren’t about to sleep in a room where they could creep on us through the window… with that said we immediately headed back to the lobby to request a different room, however, once again, there was no one to be found. We did the same thing and waited and called for another 30 minutes and she never showed back up. We ended up driving 2 hours back home.
Kali
Stayed 1 night in Jun 2024