Kirby hotel guide. Hilton Hotels hotel in Kirby, San Antonio

"Room service didn’t know if they can get us hot water and have to wait on hold. When calling to find out if there was an event going on in the restaurant for Brothers for Cinco de Mayo, no one knew what was going on and we ended up finding out. It was a private event. Location is great in relationship to the Riverwalk and will probably go back again. The valet were very awesome and personable. The Front Desk was very attentive every time we walked by they said hi and got us whatever we wanted"

"Lo que me gustó que esta cerca del río y lo malo la atención al cliente fue pésima"

"Huge suite rooms at a bargain price considering it is right on the River Walk. Bed was comfy, shower was great, we had a small living room and kitchen as well. Everything worked. We discovered that Drury also has a happy hour (90 minutes) with heavy snacks (such that it looked like many were making this their dinner), Included breakfast was also more significant than most hotel breakfasts. Would definately return here if we return to the area."

"The room was great and the staff was very helpful. The location was convenient and close to attractions, a grocery store and an excellent Mexican Restaurant, Mamacitas."

"The historic building is interesting but it is not updated or well maintained. The carpeting is very worn & smelly. Our bathroom was just plain old. Tub resurfacing was peeling off, mirror was losing it's silvering in spots, no exhaust fan. I chose the room for the cheaper price on bookings.com & it was just a crummy room. The smell of mildew hit you as soon as you opened the door. We didn't know what it was from at first but after a couple of days, the carpet in the entry way was wet. We called & got maintence. He replaced the refrigerator thinking it must be leaking and used a wet vacuum to suck up the water. But 2 days later it was soaked again. We put up with it because we didn't want to repack to move. We kept covering it with bath towels to soak up the water. We had to go to the front desk every day to get coffee pods & cups & had to ask for more towels. There is no room cleaning unless you ask for it. We needed a toilet brush because there was no housekeeping. The restuarant, The Tavern, was very good. Good food & good service. I wouldn't recommend this hotel to anyone. And we are pretty easy to please."

"I thought everything was paid for and when they wanted my credit card, I asked what was it for and the desk clerk seemed offended and told me I should have read the details."

"No breakfast"

"Do not listen to the porters about taxi rides back to the airport. They will tell you its $29 but the taxi driver will charge you $39. The taxi driver is trying to charge me twice by double charging my credit card. An uber or lyft will be cheaper. Also the rooms are a little run down. The place needs an uplift."

"The staff was very helpful and friendly. We enjoyed our stay."