"We arrived on a Saturday afternoon for a one-night stay. We had reserved a room with two beds. We were given keys to a room that had not been readied. Beds had been stripped, and used sheets and towels were piled on the floor. When we went back down to inform the desk staff, we had to wait about 15 minutes. There was a customer in front of us who was trying to check out early, and there was only one desk staff present. The staff was having problems with the hotel information system. By the time the desk staff was free to assist us, two other "helper staff" (not desk staff) had come over to try to help with solving the computer issues. When I told the desk staff about our room, they said, "So, do you want to cancel your reservation?" (!!!) I said, "No, I'd like a room that is ready.'" One of the other helper staff said they would walk around the hotel and find a room that was ready (a two-room suite), which took 30 minutes. You get the picture. Also:
- HVAC not working in entire property, so no AC (lucky it wasn't too hot out)
- No blankets available for sofa bed, despite 3 requests
- Both TVs in our suite did not work; desk staff unable to assist us
- No hotel info in the room
- Only one elevator working
- Hot breakfast had passable eggs and bacon; toaster far from bread/bagels; had to ask for hot drink cups; coffee not drinkable.
- Parking very convenient, but signage for actual hotel spots could be improved"