Hi Ahava Sarah, Thank you for your glowing review! We're thrilled to hear that you found our lobby area breathtaking and enjoyed our spacious rooms. We appreciate your feedback regarding the need for room makeovers, and we'll certainly consider it for future improvements. It's wonderful to know that our service and hospitality earned top marks from you. We hope to have the pleasure of welcoming you back for another exceptional experience soon!

Dear KATO, We deeply apologize for the inconvenience and frustration you experienced during your check-in process. It is unacceptable that you had to wait for over 30 minutes due to understaffing, and we regret any inconvenience caused by the misinformation regarding room availability.Please rest assured that we take your feedback seriously, and we are addressing this matter with our team to ensure that such incidents do not recur in the future. Providing accurate and transparent information to our guests is essential, and we apologize for falling short of this standard during your stay.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

Hi Yasuaki, Thank you for sharing your experience with us. Pleased to hear that you enjoy your staycation at Sheraton Imperial Kuala Lumpur Hotel. Hope to see you back soon. Thank you!

Hi Muhamad.We apologize for the inconvenience of not being able to provide the non-smoking room you reserved despite your prepayment. Your feedback regarding the room allocation process will be addressed to ensure improvements are made. We understand the frustration of spending six days in a smoking room and regret the discomfort it caused. Despite this, we appreciate your kind words about our friendly staff. We sincerely hope you'll reconsider and give us another chance to provide you with a more satisfactory experience in the future. Thank you.

Hi IREH, Thank you for taking time to share your experience with us. Pleased to hear that you satisfied with our services. Hope to see you back again.

Hi Selvan! Thank you for the wonderful review! We're thrilled you had a fabulous stay, enjoyed the club room amenities, and found the breakfast buffet impressive. Your recommendation of the Grab app for transport is noted. We look forward to hosting you again!

Dear guest, We sincerely apologize for the cleanliness issues and any inconvenience caused by the condition of our facilities. Your feedback is important, and we take it seriously. We're committed to addressing these concerns promptly to enhance the overall experience for our guests. Please consider giving us another chance; we strive to provide a more satisfying stay in the future.

Hi Khosru, We sincerely apologize for the inconvenience and disappointment during your stay. We regret not meeting your expectations regarding room requests, options, and overall experience. Your feedback is taken seriously, and we will address the issues to improve our services. We appreciate your insights and hope you reconsider giving us another chance.

Dear Jun Kyu,We apologize for the inconveniences during your stay. We regret the oversight with towels, slippers, and the broken toilet lever. Your feedback is valuable, and we'll address these issues promptly. We appreciate your understanding and hope to host you again for a better experience.

Hi Nadiah, Thank you for taking time to share your staycation experience with us. Your experience during in room dining was not up to our usual standards. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of your expectations. We will take note of this and do our best to ensure this does not occur again. Thank you for your kind words about our breakfast. Hope to see you back again soon.

Hi Johnny, Thank you for taking the time to share your experience with us. We will continue to improve our services and provide better services to our guests. Hope to see you again soon!

Hi Peter, Thank you for taking time to share your experience with us. We are glad to hear that you enjoyed your stay at Sheraton Imperial. Hope to see you again.

Hi Mr Jeffery,Thank you for taking time to share your experience at Sheraton Imperial Kuala Lumpur. We really appreciate your kind words about our staffs. Hope to see you again soon!

Hi Mr Syafiq, Thank you for taking time to share your staycation experience. Glad to hear that you enjoyed your stay at Sheraton Imperial Kuala Lumpur Hotel. Hope to see you back soon!

Hi Oscar!Thank you for taking the time to share your rating with us and appreciate your kind words about our service and room. We glad to hear that you enjoyed your stay here! Hope to see you back!

Hi Tetsuya, We’re really grateful and appreciate you taking the time to share your rating with us. Your experience during drinks was not up to our usual standards.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of your expectations. We will take note of this and do our best to ensure this does not occur again.