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Reviews of Summer Suites Residences By Plush

Summer Suites Residences By Plush
Block A, Jalan Cendana, Off Jalan Sultan Ismail, Kuala Lumpur, Kuala Lumpur

Reviews

6.6
Rating 10 - Excellent. 1 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 3 out of 8 reviews" "
Rating 4 - Poor. 2 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Poor attitude of owners
Apartment itself is fine. But... Lots of things didn't match the description. No TV box, no tea, no washing powder, iron turns your clothes black. Also, no access card, took an hour to get one from downstairs. Bathroom door is broken so if your kid shuts it from inside you'll need to jimmy the lock. Plus, there was an additional cleaning fee asked for on check in. When I queried it, rather than discussing it and looking at my invoice, they simply demanded I agree to pay before giving me the key, leaving me on the street for 30 mins. Then when they realised so many things were missing they stopped communicating with me. I didn't hear from them again until check out, with no effort to fix the issues (although the additional fee magically disappeared). They need to look up the definition of both 'hospitality' and 'plush'.
Stayed 9 nights in Sep 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
there was stains on the carpet and marks all over the walls.no shower carton and the toilet roll always gets wet. The bed sides lamp where broken. There was mold around the sink. but it was a great location.
Stayed 6 nights in Sep 2019
Response from Miki on 26 Nov 2019
I'm really sorry about all this issue. We will improve our service in the future. Thank you for informing us.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Stayed 3 nights in Sep 2019
Response from Miki on 26 Nov 2019
Thank you so much for your stay :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than a Hotel experience.
The place is so amazing! Everthing is so accessible and just a few minutes walk to Petronas Twin Towers. The host made sure everything is well provided. The studio unit itself has incredible features from the kitchen to the sofa bed and the queen size bed. Can really save you money. There are two convience store just right at the lobby, one is a 24/7 store and the other one is a supermarket which closes at 2am. We would definitely love to stay there again on our next KL trip. My family really enjoyed our stay. It's more than a hotel experience. 2 thumbs UP. We highly recommend this place.
Stayed 2 nights in Apr 2019
Response from Midhaf on 20 Jun 2019
Thank you for the stay!

6/10 Okay

juncheng

Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2019
Response from Miki on 26 Nov 2019
Thank you so much for your stay :)

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Coraline

Liked: Property conditions & facilities, room comfort
Bon séjour
Appart’hôtel très confortable et pratique, avec un lit très satisfaisant, le tout bien agencé. A quelques minutes des Petronas Towers et de la Menara Tower. Le seul petit bémol : des petites bêtes (style cafards) dans l’appart. Le propriétaire avait tout début même laissé une bombe insecticide.
Stayed 2 nights in Jul 2019
Response from vin on 27 Aug 2019
Thank you so much for your feedback as it makes our homes better for our next guests. We will definitely take the necessary steps to ensure our apartment is in the best condition possible.