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The Robertson Residence KL

2.5 star property

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Located close to Jalan Alor and Petaling Street Market, The Robertson Residence KL provides a rooftop terrace, a garden and an outdoor entertainment area. Tee up with amenities such as a driving range at this apartment.

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Air-conditioning
  • Outdoor space

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About this property

The Robertson Residence KL

  • Apartment near Berjaya Times Square
  • Close to Jalan Alor and Petaling Street Market, The Robertson Residence KL provides a rooftop terrace, a garden and an outdoor entertainment area. Tee up with amenities such as a driving range at this apartment.
  • Other perks include:
    • 15 outdoor pools and a children's pool
    • Free self-parking
    • Hot springs on-site, a lift and outdoor furniture
  • Room features
  • All guest rooms at The Robertson Residence KL offer comforts, such as air conditioning.
  • More conveniences in all rooms include:
    • Free toiletries and hairdryers
    • Kitchens, dishwashers and microwaves

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in fee: MYR 82

Late check-in fee: MYR 50 for check-in between 11:30 AM and 11:30 PM

Minimum check-in age - 15

Check-out

Check-out before 11:30 PM

Special check-in instructions

There is no front desk at this property

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; your host will greet you

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

You will be asked to provide the property with a copy of your government-issued photo ID after booking

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:

Remove personal items, remove leftover food and drinks and take out the rubbish

Turn off the lights, lock the doors and return the keys

Access methods

Host will greet you, lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 200 per person, per stay
  • Cleaning fee: MYR 50 per accommodation, per stay, (varies per unit)

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: MYR 82 (subject to availability)
  • Late check-in fee: MYR 50 for check-in between 11:30 AM and 11:30 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 10:00 PM

Frequently asked questions

Does The Robertson Residence KL have a pool?

Yes, this property has 15 outdoor pools and a children's pool. Pool access is from 6:00 AM to 10:00 PM.

Is The Robertson Residence KL pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Robertson Residence KL?

Self-parking is free at this property.

What time is check-in at The Robertson Residence KL?

Check-in start time: 3:00 PM; check-in end time: midnight. Early check-in is available for a fee of MYR 82 (subject to availability). Late check-in is available from 11:30 AM to 11:30 PM for a fee of MYR 50.

What time is check-out at The Robertson Residence KL?

Checkout is at 11:30 PM.

Where is The Robertson Residence KL located?

Located in Bukit Bintang, this golf apartment building is within a 15-minute walk of Jalan Alor, Berjaya Times Square and Petaling Street Market. Pavilion Kuala Lumpur and Kuala Lumpur Tower are also within 1 mile (2 km). Imbi Station is 13 minutes by foot and Hang Tuah Station is 13 minutes.

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Reviews

Reviews

5.0

5.0

Cleanliness

5.0

Amenities

5.4

Property conditions & facilities
Rating 10 - Excellent. 3 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 0 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 6 out of 10 reviews

Reviews

Verified

10/10 Excellent

MD MAIN

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and tidy, and you could see all the sights of Kuala Lumpur, especially KLCC, from the room. The table on the balcony for coffee was excellent.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

????

Liked: Cleanliness, amenities, property conditions & facilities, communication
Host was very responsive and welcoming
Stayed 3 nights in Sep 2025
Verified

2/10 Terrible

Yenny

Disliked: Cleanliness, amenities, communication
Terrible. paid in advance 1 month ago, and they still gave away my rooms. I ended up walking around with my 14 year old at 11 pm looking for a place to stay. Even with 24 hours notice for the 2nd night they have given away my second night, so i had to find another hotel. Still dont have my refund.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, communication
Checkin was a painno offfice
Stayed 7 nights in Jul 2025
Verified

2/10 Terrible

Justine

Disliked: Communication
Neglected to inform me that my room had been cancelled due to over booking. Not sure if room was cancelled due to the fact I wanted to pay on arrival as opposed to them taking money before I arrived. The online help system is no help at all stating could take up to 48 hours to get back to me. This was terrible not helpful at all once you’re standing on the side of the road not sure where to go or what to do made my arrival to KL very stressful when it didn’t need to be. The company needs to communicate better to make people have a better opportunity to find another location when you know you’ve overbooked.
Stayed 5 nights in Feb 2026
Verified

2/10 Terrible

Charles

Disliked: Cleanliness, property conditions & facilities, communication
They were fully booked when i went for check in, and they havent processed my refund yet.
Stayed 2 nights in Jun 2025
Verified

2/10 Terrible

Kwang Sub

Disliked: Cleanliness, amenities, communication
Made a reservation 2 months before the trip. Got an email from the accommodation that they were fully booked and cancelled the reservation on the day I was supposed to check in. Arrived at the venue at 3am without knowing. They just told me to contact Hotels.com and asked me to get a refund. Contacted the website and they just confirmed the refund. I had to book a room on my own at 8 or 9am. This is the worst experience and probably the worst nightmare that can happen to the tourists. This whole experience set the tone for the stay in KL and both the accommodation and the website, Hotels.com, wouldn't take the responsibility and were unreliable. If you ever consider booking a room at this venue through this website, think twice please
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

Martin

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Would not reccomend staying here I booked a “luxury suite” here via Expedia in October. The experience was extremely disappointing: Misrepresentation: This is not a hotel, but there is no indication of this during the booking process. The property was advertised as a "luxury suite", but the reality was far below expectations—grubby, poorly maintained, and lacking basic amenities, 1 towel, mismatched crockery. It matches the website pictures in layout only and not in quality. Security Issues: There is no reception desk & the key locker did not lock, the apartment electronic lock was disabled by a piece of metal screwed over the lock, and the owner admitted previous guests had not returned keys raising serious safety concerns. Stressful Experience & Poor Support: Despite repeated attempts to get check-in instructions, I received them only while boarding my flight!!. Expedia agents were unable to resolve the situation, at one stage starting a canclellation process, leaving me stressed and uncertain throughout the flight. We ultimately left after one night and booked alternative accommodation. Expedia’s initial response was to cite the property’s non-refundable policy, ignoring the misrepresentation and safety issues. After a lengthy process dealing with multiple people, I was finally compensated with a partial refund. I strongly advise caution when booking this apartment. Listings should be accurate, and customer support should prioritize traveler safety and well-being.
Poor quality linen & lamp
Missing pictures but adhesive remained
Grubby walls
Water stains
Stayed 9 nights in Oct 2025
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities, communication
ドアの鍵は壊れているので、鍵は掛からない。上部に取り付けてあるドアフックのみ。WifiはLocalのUnifiが設置されているがアクセスポイントに問題があり、繋がらない、部屋の枕やベッドシーツ、その他のシーツ諸々が悪臭を放ちクリーニングはされていない。ダブルブッキングが起こった理由かは定かではないが、初日から泊まることができず予定の日数の約半分を別の提示された7.5km離れたコンドへ泊まる（通常の旅行者では行きにくいところ）。オーナーは明らかに現地人ではないのでやり取りに違和感がある。レスポンスが遅い、言い訳などが顕著に目立つなど。 総評は悪いですが、この部屋だけに関することなのでほかの部屋はきれいだと思います。立地は問題なしです。
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Adam

Stayed 5 nights in Jun 2025