Search Hotels Near Black Madonna Shrine, House Springs

"I stayed at this property a second time after such a great experience the first time. This last time was absolutely appalling to me! I checked in late very tired and ready to rest, even taking a shower I noticed in the bathroom there was a towel hanging on the door that had already been used no big deal because there still the right amount of clean towels. After showering finally getting in bed after laying for a couple of minutes I keep feeling crumbs on my legs and feet I tried to like dust them off with my feet and keep on to sleep but then I start itching and still feeling crumbs so I get up and cut on the flash light and notice a bunch of black pieces of hair and just crumb particles not sure what they were. My husband has t got in bed yet on his side so I go over and Che k his and notice the exact same thing! I instantly try calling the front desk no answer at this point it’s 3am we’re tired there’s nothing that can be done so I send a message to the hotel and use one of the covers on top of the comforter to put on bed and get some sleep! I wake up to phone ringing at 8am but no sound actually comes out, housekeeping banging on the door even though we have late checkout then when I finally check out the front desk staff lets me know they responded to my message that I sent on Expedia I check it and they of course are sorry for the inconvenience but will not be refunding or offering any compensation for their mess up ! Then on top of all that my husband has flea bites !"

"Parking was not close. Room was not great with shabby curtains and walls. Bathroom was nice. Breakfast was good. Staff was nice. "

"Loved the terrace room!! "

"The night started with walking in to a strong smell of bleach. We decided they were cleaning the pool overnight since we checked in late evening. No still there at 5 am because I had to go get coffee from breakfast area due to our little coffee pot was missing a piece we thought as well as 2 other staff said I’d have to wait for housekeeping. I guess no extras if one doesn’t work to replace with. I picked this hotel due to pictures and reviews about breakfast. “Hot” breakfast at that. No bacon or sausage. No biscuits or gravy. Only eggs , waffles or muffins etc. when I was getting orange juice the attendant, who was nice, said I’m glad we finally got orange juice for this morning. It’s very hard to eat when you smell bleach so strong it chokes you. The staff is probably used to it. At checkout I was asked how was our stay I said not to good. He said oh sorry to hear that. Guy next to him seen that he wasn’t even going to ask why Guessing day mgr. asked me what was wrong. I told him and only asked if I was staying another night. Unsure where he was going with that. I looked over the pictures again because I thought I might’ve picked the wrong one. Unfortunately I hadn’t. What a complete inaccurate display of information. Bed was not comfortable either. I could feel everything it seemed in the mattress. Bathroom looked remodeled but still had rusty toilet paper holders that was broken. Unhappy and disappointed. "

"Nice hotel, good breakfast happy they had a hot tub and a pool. The hours for the hot tub are kind of crappy. We wished it opened sooner. But other than that, it was a nice hotel."

"If I could give this place zero stars I would. They sold us a room with no working A/C, knowing it doesn’t work. Said they were sold out of other rooms and we couldn’t change when we realized. Didn’t give us any compensation to make up for it except a box fan. Will never stay here or any Best Western again"

"Breakfast was good and the room was clean "

"Very nice! The exterior & lobby were gorgeous, and my room was spacious and accessible."

"This hotel was good. It has free breakfast and dinner. Nice pool for the kids. Staff very friendly "