Search Hotels Near La Recova Artisan Walk, Santa Cruz

"Although the room was clean, it was very musty and wet smelling. Even with the air conditioner running, it did not seem to help. I found it difficult to communicate with the property, even in Spanish, because it took a long time for messages to be answered and the phone numbers for the property did not work. Although I wanted to get airport transportation on arrival and the hotel had my flight information to confirm a transfer, I couldn’t communicate with them when I arrived. I had to get a taxi from the airport. I wanted to like the property but until the musty room and communication gets better, I will likely choose another location on my next visit. Please update the contact information for future guests."

"I was improperly charged for a room that I didn't use. Terrible service from Novotel and Expedia together. I do not recomend them."

"Got an upgrade for having Expedia status, new rooms are excellent. I understand the older rooms not so much. Easily the nicest place in Santa Cruz."

"Good customer service, polite staff."

"Friendly staff"

"We stayed at the Cosmopolitan in Santa Cruz both before and after our tour of the missions. During both stays we found the staff to be very helpful and courteous, the included breakfast was great and the dining areas were open at all hours for a snack or sweet. The rooms were comfortable and the bathroom large and well equipped. The hotel is located in the area we wanted, by a central plaza , near many shops and restaurants."

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"Excellent hotel, very clean, cozy, spotless and very stilish"

"Friendly staff very helpful. Breakfast is OK."