Front of property

Reviews of Quality Inn & Suites Lake Havasu City

2.5 out of 5
Quality Inn & Suites Lake Havasu City
271 Lake Havasu Ave S, Lake Havasu City, AZ

Reviews

7.2

Good

Rating 10 - Excellent. 337 out of 1018 reviews" "
Rating 8 - Good. 251 out of 1018 reviews" "
Rating 6 - Okay. 194 out of 1018 reviews" "
Rating 4 - Poor. 132 out of 1018 reviews" "
Rating 2 - Terrible. 104 out of 1018 reviews" "

6.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay.
Stayed 3 nights in May 2024
Response from Quality Inn & Suites Team on 20 May 2024
Dear Amanda,Thank you for your review and for giving us a 5 out of 5 rating! We're delighted to hear that you had a great stay with us.Your positive feedback means a lot to our team. We look forward to welcoming you back on your next visit.Best regards,

4/10 Poor

linda

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very old model, needs up dated. Air conditioner didn't work very hot in the room. Really a poor stay.
Stayed 1 night in May 2024
Response from Quality Inn & Suites Team on 20 May 2024
Dear Linda,Thank you for sharing your feedback with us. I am truly sorry to hear that your stay did not meet your expectations due to the outdated condition of the hotel and the malfunctioning air conditioner.We are currently planning renovations to update our facilities and ensure a more comfortable stay for our guests. Your experience with the air conditioner is concerning, and I apologize for any inconvenience this caused during your stay. Please rest assured that we will address this issue promptly.We appreciate your honest feedback and hope you might consider staying with us again in the future, giving us the opportunity to provide you with a much improved experience.Best regards,

10/10 Excellent

Daniel, Tolleson

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great place if your looking to get some rest after having fun at the lake.
Stayed 1 night in May 2024
Response from Quality Inn & Suites Team on 20 May 2024
Dear Daniel,Thank you for your positive review! We're delighted to hear that you found our hotel to be a great place for rest after enjoying time at the lake.Providing a comfortable and relaxing environment for our guests is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back on your next visit!Best regards,

8/10 Good

JAMES

Stayed 2 nights in May 2024
Response from Quality Inn & Suites Team on 20 May 2024
Dear James,Thank you for taking the time to share your feedback and for giving us a 4 out of 5 rating. We're pleased to hear that you had a positive experience during your stay.If there are any specific areas where you feel we can improve to make your next visit even better, we would love to hear your suggestions. Your insights are important to us as we strive to provide the best possible service to our guests.We hope to welcome you back soon and make your next stay a 5 out of 5 experience!Best regards,

8/10 Good

Grace, PALISADE PARK

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It is conveniently located and convenient for transportation. The room is also clean. However, other guests were noisy until late.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Greetings from the Quality Inn & Suites Lake Havasu!Thank you for being our guest and for giving us a perfect rating. We're thrilled our fantastic location suited your needs well, and we appreciate you mentioning our impeccable accommodations. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving our guest experience in this respect. It was truly a pleasure having you here, and we hope you return soon!-Quality Inn & Suites Team

6/10 Okay

Murylo

Travelled with family
Liked: Cleanliness, staff & service
Not terrible but Is not as good as it looks in the pictures.
Stayed 2 nights in May 2024
Response from Quality Inn & Suites Team on 8 May 2024
Dear Murylo,Thank you for sharing your feedback with us. We appreciate your honesty and the opportunity to address your concerns.We're sorry to hear that your experience did not fully meet your expectations based on the pictures. We strive to accurately represent our property through our photos, and we regret any discrepancy you may have noticed.Your feedback is valuable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations.Quality Inn & Suites Team

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Beds where clean and shower s and sink .it didnt smell like someone bern in there before us it was nice stay
Stayed 1 night in May 2024
Response from Quality Inn & Suites Team on 8 May 2024
Dear Kelli,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a pleasant stay and that you found your room to be clean and comfortable.Ensuring a clean and welcoming environment for our guests is a top priority for us, and we're thrilled that we met your expectations in this regard. Your kind words about the cleanliness of the beds, shower, and sink are greatly appreciated.We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

6/10 Okay

Rebecca D

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Free breakfast, clean dinning area. If you don't mind holes in your towels dingy bathtub. Would be able to bath your children. The bath tub was not clean looking and shower curtain was torn. Only one person was brave enough to shower, the could not.
Stayed 1 night in May 2024
Response from Quality Inn & Suites Team on 6 May 2024
Dear Rebecca,Thank you for sharing your feedback with us following your recent stay. We appreciate your honest review, as it helps us identify areas where we can improve our services.We apologize for the issues you encountered with the cleanliness of your room, particularly the condition of the towels and bathtub. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of this standard during your visit. Rest assured, we have addressed these concerns with our housekeeping team to ensure that such oversights are rectified promptly.Your feedback is invaluable to us, and we take it seriously as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

4/10 Poor

Eiron

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Very close to the main road so very loud as cars drive by but I can tolerate that since it's outside of their control. Now the sticky floors that turned your feet black immediately was nasty. We found the mop bucket they used and the water looked like motor oil. Took a pic of it
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Team on 3 May 2024
Dear Eiron,Thank you for taking the time to share your feedback with us. We truly value your insights as they help us improve our services and facilities.We apologize for the inconvenience caused by the noise from the main road. While we understand this is outside of our control, we are exploring ways to minimize the impact on our guests' comfort.Regarding the cleanliness issue you encountered with the sticky floors, we are deeply sorry for this experience. Maintaining a clean and hygienic environment is a top priority for us, and we regret that we fell short of this standard during your stay. Rest assured, we have addressed this matter with our housekeeping team to ensure that such oversights are rectified promptly.Your feedback is invaluable to us, and we thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

6/10 Okay

Candice

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The air conditioner was extremely noisy. It also made noise when not running. The bed was too hard. Outside our door was dirty and some sort of construction. Traffic noise.
Stayed 1 night in Apr 2024
Response from Supervisor on 2 May 2024
Dear Candice,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time here.Your comments regarding the noisy air conditioner, uncomfortable bed, and cleanliness outside your room are deeply concerning to us. Providing a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short of this goal during your visit.Please know that we take your feedback seriously and will address these issues with our maintenance and housekeeping teams to ensure that they are promptly resolved. Additionally, we will investigate the construction noise and traffic disturbances to see how we can mitigate these disruptions for our guests.We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Warm regards,

6/10 Okay

Jennifer

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Very polite front desk clerks, and very fast. Able to check in within minutes, very appreciative for that! Great place, just too noisy in rooms because no carpet.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 2 May 2024
Dear Jennifer,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our front desk clerks and that you appreciated the efficiency of our check-in process.We are sorry to hear about the noise disturbance you experienced in your room. Your comfort is our priority, and we understand the importance of a peaceful environment for a restful stay. Please know that we are continuously exploring ways to improve our facilities and amenities to enhance the overall guest experience.Your feedback regarding the noise level in our rooms will be taken into consideration as we evaluate potential enhancements to address this issue. We appreciate your understanding and patience.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,

2/10 Terrible

John

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Floors in the room were so dirty that we used bath towels to wipe them and the towels turned black. Front office staff was fantastic.
Stayed 8 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear John,Thank you for providing your review. We are so sorry to hear about the lapse in cleanliness you experienced. This is unacceptable and will be addressed with our housekeeping team. However, it is wonderful to hear that our front desk team provided you with friendly and accommodating service. We hope you will consider staying with us again to see how we have improved.-Quality Inn & Suites Team

4/10 Poor

robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was a 1" gap under exterior door. The shower faucet has about 1" play when you lift the shower handle. Blow dryer fell off wall when girlfriend used it. Burnt out light bulbs in room and walkway. No elevator to get to 2nd floor.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Robert,Thank you for choosing to stay at our hotel. It was our pleasure to welcome you and your girlfriend, and we're grateful for your feedback. Rest assured, our maintenance team will research each of your concerns. We're confident your next stay will be better, and we hope you'll give us a second chance. -Quality Inn & Suites Team

8/10 Good

Kim

My stay coincided with busy Desert Storm weekend, so it was a busy weekend. I had to ask to have my room cleaned after two nights. Cleanliness was average to below average, breakfast was average, however I am used to Marriott properties.
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Greetings from the Quality Inn & Suites Lake Havasu! Thank you for taking a moment to write a review. We are happy to learn you enjoyed your stay but sad to know you had some concerns. Please accept our sincere apology for your room's cleanliness not meeting your expectations. Rest assured, we will share your commentary with our housekeeping team to seize all opportunities to improve our quality of service to prevent this from happening again. Thank you for choosing Quality Inn & Suites Lake Havasu to host your stay, and we look forward to welcoming you back.-Quality Inn & Suites Team

10/10 Excellent

joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 2 May 2024
Dear Joey,Thank you so much for your glowing review and for choosing to stay with us! We're thrilled to hear that you had such a wonderful experience during your time here.Your perfect score means a lot to us, and we're delighted that we could exceed your expectations. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and it's rewarding to know that we achieved that during your visit.We truly appreciate your kind words and your recommendation. It was a pleasure to have you as our guest, and we can't wait to welcome you back for another outstanding stay in the future.Warm regards,

6/10 Okay

Robert

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 2 May 2024
Dear Robert,Thank you for taking the time to share your feedback with us. We appreciate your honest review and the opportunity to address any concerns you may have.We're glad to hear that you chose to stay with us, and we regret that your experience did not fully meet your expectations, as indicated by your rating of 3 out of 5. We strive to provide all our guests with exceptional service and accommodations, and we apologize for any shortcomings you encountered during your stay.If there are specific areas where you believe we could improve, we would greatly appreciate any additional feedback you could provide. Your insights are invaluable as we work to enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and to exceed your expectations during your next visit.Warm regards

6/10 Okay

Eric, Phoenix

Typical Quality Inn A little rough around the edges, but a good location at a reasonable price.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Eric,Thank you for taking a moment to review your recent experience. We are thrilled our fantastic location suited your needs well and that you found your stay well-priced. Please know that we are under new ownership, and renovations are currently in the works! It was a pleasure having you as our guest, and we hope you return soon.-Quality Inn & Suites Team

8/10 Good

Craig

Liked: Cleanliness, staff & service
Rooms cleaned only upon request.
Stayed 3 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Greetings from the Quality Inn & Suites Lake Havasu! Thank you for being our guest and sharing your review. We hope you enjoyed your stay and look forward to welcoming you back again soon.-Quality Inn & Suites Team

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 2 May 2024
Dear Kim,Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time here.Receiving a perfect score of 5 out of 5 means a lot to us, and we're delighted that we could exceed your expectations. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and it's incredibly rewarding to know that we achieved that during your visit.We truly appreciate your kind words and your recommendation. It was a pleasure to have you as our guest, and we can't wait to welcome you back for another outstanding stay in the future.Warm regards,

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful coming and the rooms are spacious
Stayed 3 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Greetings from the Quality Inn & Suites Lake Havasu! We're delighted you enjoyed our spacious accommodations and warm hospitality. Many thanks for your kind compliments and we hope you'll come back.-Quality Inn & Suites Team

6/10 Okay

Sandra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It looked like the building was under construction. There were screws and nails in the parking spaces. The pool was empty.
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Sandra,Thank you for your review. We regret to learn of your disappointment with your experience. Please know that we are under new ownership, and renovations are currently in the works. Nonetheless, we'll be sure to share your feedback with our internal team. It was a pleasure having you here, and we hope to welcome you back in the future to change your lasting impression. -Quality Inn & Suites Team

6/10 Okay

Francesc

Travelled with family
Liked: Staff & service
The place
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Francesc, Guest feedback is always welcome and appreciated, and we thank you for taking the time to write to us. While we are glad you enjoyed your overall stay, we do wish it had been completely seamless. We would love to host you again sometime in the future to prove to you that we're capable of meeting your needs.-Quality Inn & Suites Team

8/10 Good

Maricela

Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Team on 6 May 2024
Dear Maricela,Thank you for taking the time to share your feedback with us following your recent stay. We appreciate your honesty and the opportunity to improve based on your experience.We're glad to hear that overall, you had a positive experience during your stay, as indicated by your rating of 4 out of 5. However, we understand that there may have been areas where we could have done better, and we apologize for any shortcomings you may have encountered.If there are specific aspects of your stay that you believe could be improved, we would love to hear from you. Your feedback is invaluable as we strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future and to further exceed your expectations during your next visit.Warm regards,

8/10 Good

Tonya

Travelled with partner
Liked: Staff & service, property conditions & facilities
Our fridge is dirty and there is food and drink stains going to our room
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Greetings from the Quality Inn & Suites Lake Havasu!Thank you for taking the time to share your experience. We apologize for any inconvenience encountered during your stay, as this is not reflective of the freshly cleaned accommodations our guests have come to expect. Rest assured, we will address your concerns with our team to ensure improvements are made swiftly. It is our hope that you will consider staying with us again to change your perceptions.-Quality Inn & Suites Team

6/10 Okay

Gail

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We chose the Quality Suites bc it usually has a decent reputation. While check-in staff was helpful and quick, and the lobby seemed new, updated furniture etc, empty shelving next to counter, normally used for snacks display seemed wasted. A bar off lobby was busy at check in, an event was going on in banquet hall. Later the noise from people walking past our room to the event and later returning was a bit noisy, but after 10 pm all was quiet. Vehicles parked in front of rooms, esp several Motorcycles that sounded like Jet Engines taking off, was loud but quiet after 10 pm. Doors are not well sound-proofed but no street noise during night once all "partiers" had returned to their rooms. The morning hot breakfast buffet was quite good, scrambled eggs & sausage, make your own waffles etc. Served in the same room that becomes a restaurant for lunch & dinner but very "bare bones" for those options and was dark and empty the next afternoon/evening? Overall poor maintenance, slap-dash cleaning and upkeep inside and out. Dirty gravely cement walk ways on ground floor with room doors scratched in Bldg 2, parking lot cracked with pot holes. Room had all amenities but floor dirty, blood stains on dirty curtain sheers, mold under the caulking around the tub, rust on tub & sink drains. Corners not dusted, sticky stain on glass desk top. 1/2 roll of TP ran almost out had to ask for more and no kleenex available. No face clothes so used larger towels. Sink handle fell off.
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Gail,We appreciate you staying with us and taking the time to share your thoughts. While we're glad our friendly staff made you feel welcome, we apologize for any concerns about the appearance of the property. We're under new ownership and renovations are in the works. Please consider staying with us again the next time you're in the area.-Quality Inn & Suites Team

8/10 Good

William, Bodega Bay

Travelled with family
Liked: Staff & service, property conditions & facilities
close to London bridge & restaurants
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Greetings from the Quality Inn & Suites Lake Havasu! We appreciate you taking the time to leave a review about your recent visit. Our ideal location convenient to the London Bridge and nearby restaurants is one of the many benefits of staying with us. Thank you for your comments, and we hope to see you again soon!-Quality Inn & Suites Team

8/10 Good

Steven

Travelled with family
Liked: Staff & service
Rooms are clean but outdated and old furnishings. It looks like they are updating things. Laundry room by building 3 was dirty and ice machine old and filthy.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Greetings from the Quality Inn & Suites Lake Havasu! Thank you for taking a moment to let us know about your experience. We are glad you enjoyed our clean accommodations. Yes, we are transforming, as new management has taken over. Thank you for your patience during this time, and we want to welcome you back again anytime.-Quality Inn & Suites Team

8/10 Good

Jessica

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 2 May 2024
Dear Jessica,Thank you for choosing to stay with us and for taking the time to leave your feedback. We appreciate your honesty and the opportunity to improve based on your experience.Your rating of 4 out of 5 is greatly appreciated, and we're glad to hear that overall, you had a positive experience during your stay. However, we understand that there may have been areas where we could have done better, and we apologize for any shortcomings you may have encountered.If there are specific aspects of your stay that you believe could be improved, we would love to hear from you. Your feedback is invaluable as we strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future and to further exceed your expectations during your next visit.Warm regards,

8/10 Good

jerod

Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 2 May 2024
Dear Jerod,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you had an overall enjoyable experience during your visit.Your rating of 4 out of 5 is greatly appreciated, and we value your feedback as it helps us identify areas where we can improve. If there are specific aspects of your stay that you believe could be enhanced, please do not hesitate to share them with us. Your insights are invaluable as we strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future and to further exceed your expectations.Warm regards,

4/10 Poor

Cesar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to give it maintenance and more cleaning.
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Cesar,We appreciate you sharing your concerns with us. Please accept our sincere apology for areas of our property that appeared to be in need of attention. Your comments will help us as we continue making improvements, and we hope for a chance to make your next visit a better one.-Quality Inn & Suites Team

8/10 Good

John

Average across the board, lot’s of road noise and parking is in need of repavement
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear John,Thank you for your feedback. We welcome all guest feedback so that we can continually improve our standards and practices. We are happy to hear that your overall stay was nice, and we do want to let you know that our property is under new ownership and currently undergoing renovations. We hope that you will consider staying with us again should your travels bring you back to the area so that you can experience all the wonderful ways in which we are improving. -Quality Inn & Suites Team

6/10 Okay

Richard, Big Lake - District 3B

Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 2 May 2024
Dear Richard,Thank you for taking the time to share your feedback with us. We appreciate your honest review and the opportunity to address any concerns you may have.We're glad to hear that you chose to stay with us, and we regret that your experience did not fully meet your expectations, as indicated by your rating of 3 out of 5. We strive to provide all our guests with exceptional service and accommodations, and we apologize for any shortcomings you encountered during your stay.If there are specific areas where you believe we could improve, we would greatly appreciate any additional feedback you could provide. Your insights are invaluable as we work to enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and to exceed your expectations during your next visit.Warm regards

6/10 Okay

Payam

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It seems as though someone began remodeling the hotel but decided to drop the project before completing it. The room had very dirty carpeting and the bathroom door was too big for its frame. The staff members try very hard to be hospitable and kind but they are no match for the physical condition of the hotel or for its location (it partially opens on a very active, four-lane road). Try another hotel, if possible.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Payam,Thank you for your review. We regret to learn of your disappointment with your experience. Please know that our property is under new ownership, and renovations are in the works. Nonetheless, we'll be sure to share your feedback internally. On a positive note, we appreciate you mentioning our hospitable team. It was a pleasure having you here, and we hope you will give us another chance in the future to change your lasting impression. -Quality Inn & Suites Team

2/10 Terrible

Brycen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty. Would not recommend
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Brycen,Thank you for your feedback. We take your cleanliness concerns seriously, and we'll work closely with our housekeeping team to ensure our accommodations are clean and sanitized. Your concerns are appreciated, and we hope to have a chance to show you how we've improved with a more exceptional stay in the future.-Quality Inn & Suites Team

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 2 May 2024
Dear Patricia,Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time here.Receiving a perfect score of 5 out of 5 means a lot to us, and we're delighted that we could exceed your expectations. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and it's incredibly rewarding to know that we achieved that during your visit.We truly appreciate your kind words and your recommendation. It was a pleasure to have you as our guest, and we can't wait to welcome you back for another outstanding stay in the future.Warm regards,

8/10 Good

Tammie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service for complimentary breakfast. Check in ok. Easy to locate by highway. No elevator.
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Greetings from the Quality Inn & Suites Lake Havasu! We're glad you enjoyed our complimentary breakfast and found our check-in process satisfactory. Your feedback on the absence of an elevator is appreciated, and we will consider it as we improve our guest experience. We are committed to ensuring a comfortable stay for all our guests, and we look forward to welcoming you back soon.-Quality Inn & Suites Team

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 2 May 2024
Dear Bridget,Thank you so much for your fantastic review and for choosing to stay with us! We're thrilled to hear that you had such a wonderful experience during your time here.Receiving a perfect score of 5 out of 5 means a lot to us, and we're delighted that we could exceed your expectations. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and it's incredibly rewarding to know that we achieved that during your visit.We truly appreciate your kind words and your recommendation. It was a pleasure to have you as our guest, and we can't wait to welcome you back for another outstanding stay in the future.Warm regards,

4/10 Poor

Tammy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room smelled awful like cat pee. The staff was understanding and kind though.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Tammy,Thank you for leaving your feedback. While we're glad our friendly staff made you feel welcome, we apologize for any concerns about odor. Rest assured, your comments will be shared with our housekeeping team for further review. Please consider staying with us again the next time you're in the area.-Quality Inn & Suites Team

6/10 Okay

Carlos

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room has bad smell. Room is dirty. Bed not comfortable. Has potential.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 2 May 2024
Dear Carlos,Thank you for taking the time to share your feedback with us following your recent stay. We're sincerely sorry to hear about the issues you encountered during your visit.We apologize for the unpleasant smell and cleanliness concerns in your room. Providing a comfortable and clean environment for our guests is a top priority, and we regret that we fell short of this standard during your stay. Please rest assured that we have addressed your concerns with our housekeeping team to ensure improvements are made promptly.Additionally, we apologize for any discomfort you experienced with the bed. Your comfort is important to us, and we will take your feedback into consideration as we strive to enhance the overall guest experience.We appreciate your feedback as it helps us to identify areas for improvement, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

4/10 Poor

D

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Run down property and to close to the hwy, room was good well kept, but no curfew lots of noise in the parking lot until after midnight.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 2 May 2024
Dear D,Thank you for sharing your feedback with us regarding your recent stay. We're glad to hear that you found your room to be well-kept and comfortable.We apologize for any inconvenience caused by noise disturbances from the highway and parking lot. Providing a peaceful and relaxing environment for our guests is important to us, and we regret that we fell short of this during your visit. We will look into ways to mitigate noise disturbances in the future to ensure a more restful stay for our guests.We appreciate your feedback as it helps us to identify areas for improvement, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

6/10 Okay

Elizabeth

Travelled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The carpet turned my feet black....the staff was amazing and kind to my service dog (hes a pitbull which most people are not nice to) they are doing a bunch of remodeling so hopefully they are gonna do ALL the rooms. The bed was very uncomfortable. Everything else was okay.
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Elizabeth,We're glad to hear our team was welcoming to you and your service dog, showing the kindness and respect all guests and their companions deserve. Your feedback on the carpet and bed is greatly appreciated and taken seriously as part of our ongoing renovations to enhance all guest rooms. We look forward to welcoming you back to experience our improvements firsthand. Thank you for sharing your experience.-Quality Inn & Suites Team

10/10 Excellent

Margarita

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 4 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Greetings from the Quality Inn & Suites Lake Havasu! Thank you for being our guest. We're delighted you were impressed with our friendly service! We enjoyed hosting you, and we hope to welcome you back soon. -Quality Inn & Suites Team

10/10 Excellent

Elizabeth, Mesa

Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 2 May 2024
Dear Elizabeth,Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time here.Receiving a perfect score of 5 out of 5 means a lot to us, and we're delighted that we could exceed your expectations. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and it's incredibly rewarding to know that we achieved that during your visit.We truly appreciate your kind words and your recommendation. It was a pleasure to have you as our guest, and we can't wait to welcome you back for another outstanding stay in the future.Warm regards,

4/10 Poor

Jack

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A
Stayed 2 nights in Feb 2024
Response from General Manager on 10 Apr 2024
Dear Jack,We appreciate you leaving us a rating. Please feel free to further share your experience with us so we can show you a much better stay in the future. -Quality Inn & Suites Team

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for boaters. Parking lot light towers have plug-ins to recharge your batteries.
Stayed 3 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Greetings from the Quality Inn & Suites Lake Havasu!It is an honor to have earned a perfect rating for your time with us. We are glad our location and parking lot made a positive impact on your stay with us. Our goal is to provide a comfortable experience outdoors as well. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. -Quality Inn & Suites Team

8/10 Good

Zelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, convenient location.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Greetings from the Quality Inn & Suites Lake Havasu! It thrills us to read that our team and convenient location made a positive impact on your stay with us. It would be a pleasure to have you as a guest again, and we look forward to welcoming you back.-Quality Inn & Suites Team

10/10 Excellent

Andy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Andy,Thank you so much for giving us a perfect rating. Exceeding expectations is what we do best, and we are thrilled that our team was a standout of your visit. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.-Quality Inn & Suites Team

4/10 Poor

Mike, Tucson

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The Lobby area has been renovated but the parking lot is in terrible shape. Broken asphalt, pot holes. Could easily be a tripping hazard for elderly people or women in heels. The rooms are very dated and dirty. They need a remodel badly. The pros are convenient location to London Bridge, shops and restaurants. The third floor rooms offer a partial blocked view of the lake. Rooms have microwave, small refrigerators and small coffee makers.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites on 7 Apr 2024
Dear Mike, thank you for taking the time to provide feedback about your recent stay with us. To start, we're glad to hear that you appreciated our convenient location near London Bridge and the amenities offered in our rooms. However, we are disappointed to learn about your concerns regarding the condition of our parking lot and the state of our rooms. Please accept our sincerest apologies for any inconvenience caused by the issues you encountered. We understand the importance of maintaining a safe and clean environment for all our guests, and we take your feedback seriously. Rest assured, we are actively addressing the issues you've raised with our team. Plans are already in motion to improve the condition of our parking lot, and we will also be evaluating opportunities for room renovations to enhance the overall guest experience. We truly appreciate your constructive feedback, as it helps us identify areas for improvement. If you ever find yourself back in the area, we hope you'll give us another chance to provide you with a much more satisfying stay.

10/10 Excellent

Julie

Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 2 May 2024
Dear Julie,Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time here.Receiving a perfect score of 5 out of 5 means a lot to us, and we're delighted that we could exceed your expectations. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and it's incredibly rewarding to know that we achieved that during your visit.We truly appreciate your kind words and your recommendation. It was a pleasure to have you as our guest, and we can't wait to welcome you back for another outstanding stay in the future.Warm regards,

4/10 Poor

cynthia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is dirty, they couldnt find our reservation. Said access to the room was a minimal walk with stairs and it was difficult for my special needs child. Broken parts/accessories in the room. Very disappointed. Good point, comfortable beds.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites on 7 Apr 2024
Dear Cynthia,Thank you for taking the time to share your insight with us. We're truly sorry to hear about the challenges you experienced during your stay. Please accept our sincerest apologies for any inconvenience caused by the cleanliness issues, difficulty with your reservation, and the accessibility concerns for your special needs child.Rest assured, we are taking your comments seriously and will address each issue with our team to ensure improvements are made promptly. We understand the importance of providing a clean and comfortable environment for all our guests, and we regret falling short of your expectations in this regard. We're glad to hear that you found our beds comfortable, but we recognize that this alone does not outweigh the other issues you encountered. We genuinely appreciate your honesty and hope for the opportunity to make it right for you in the future. If you would be willing to give us another chance, please reach out directly, and we'll do everything we can to ensure you have a much more pleasant stay.