Search Chalets in Lakeland - Winter Haven

"Hotel room had no hot water, staff argued with me regarding the fact that it did even though it did not like I did not know how to use the hot water. The bed was the most uncomfortable bed I've ever slept in. Beware!!!"

"Everything went well. We had a great time. Maybe more food options. Wouldn't have to leave the resort as much."

"I checked in online via an email from Melia. When I arrived to get my keys at the front desk I had to fill out another form via a tablet and staff took a long time to check me in again. The next morning, although we hung the "do not disturb" sign on the door, housekeeping opened the door anyway and proceeded to enter my room. Housekeeping saw me sitting at the couch and then backed out of the room and left. The next morning after that, housekeeping knocked on our door and asked if we were checking out. We said no, because we were staying two more nights. I called the front desk to confirm what they had for our check out date and it was correct. Front desk said there was probably confusion for housekeeping, because they mentioned to them they were going to upgrade me to a bigger suite (that have not been mentioned to me at all). The staff was pressuring me to upgrade for free to another room, because we had a poor check in experience. I said it's convenient now that my family has already unpacked, had food in the fridge, and already settled in. The bartender was rude and annoyed to take food and drink orders. He was stressed probably due to short staff. Last year I had a great experience here, but this year was the opposite due to the staff. Very disappointing stay and experience for the price I paid."

"Beautiful and clean property. Staff is so attentive and courteous. Definitely will be back."

"Muy bonito hotel, y con todas las comodidades para pasar una estancia agradable, y quiero agradecer la atención de Jenifer la chica del front desk, q nos recibio muy atenta y nos aclaro todas nuestras dudas. Asi como nos dio una explicación detallada de las ubicaciones del parque de agua y todas las instalaciones del Hotel. Gracias Jennifer"

"Front staff was great "

"Loved it "

"All good "

"Everything is so clean and spacious. My son ended up having an accident while he slept and they delivered fresh linens to me in the middle of the night. They also cleaned our room the next day, which I wasn’t even expecting. The breakfast was great, the bathroom is gorgeous, everything was wonderful. No complaints. Parking is convenient and the location has so much to offer. It took 15 min to drive to magic kingdom and just a few minutes to get to animal kingdom. The only constructive comment I could give the manager is that there is black mold growing in the washing machines. It’s a shame, because they are nice new Electrolux ones, but when people keep closing them after they do laundry, it will always grow mold. Maybe do a deep clean and then post a sign to leave washer door open after use. "