"We rented a cottage - it was about 10 minutes from the pools . There was a giant snake at the pool - I informed the staff and they said someone would come over , no one ever did. I like wild life , but there were ducks landing and pooping in the pool while you were swimming , not sanitary in my opinion . My cottage was not clean when arriving we had whatever the cleaning staff swept off the floor thrown into the toilet and never flushed . We weren’t given enough supplies to last the week and there was a note stating we would have to pay extra for any cleaning / towels services needed . The cottage had broken chairs and stained rugs , it was slightly disappointing . The property at the cottages weren’t as maintained as the hotel lots of dead unpruned flowers not pretty scene like they made it out online .overall I probably wouldn’t find a reason to stay here again . Check in is also at 4 which they said they could get us in earlier - we did not get in until 4 . They say they offer early check in but I believe that was not the case"