The king suite was roomy and well laid out, the A/C worked well, and the bed was comfortable. There was ample parking in a lot surrounding the lodging. Housekeeping service was good but not always completed when we returned to our room in the late afternoon. However, the water pressure in the sink and shower was unpleasantly and unacceptably low. My wife commented that it was the worst shower she’d ever experienced in a hotel or motel.
When the internet failed on our third day, the morning manager said they were working on it as late as 11:00 a.m., when we left for a hike at Red Rock. There was no internet service upon our return in the evening. When I complained and asked when it would be repaired, the front desk gal, who had just started for the day, told me the manager said it was working and had been working all day. I was very disappointed to be lied to about basic services. Finally, after six o’clock, a maintenance man came to our room and told us a hard reset was executed, after which the internet was restored. Also on our third day, we returned in the late afternoon to find that the room had not been serviced. We called for housekeeping, and our room was serviced.
This motel had many good attributes, but I was disappointed at management’s denial of the failure of a basic service, and with the very low sink and shower pressure. I wouldn’t recommend this Hampton Inn and Suites to others.