Kolam renang outdoor musiman, dengan cabana (dengan biaya tambahan)
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Ulasan untuk The Cromwell

4.5 out of 5
The Cromwell
3595 Las Vegas Blvd S, Las Vegas, NV

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 411 dari 1006 ulasan" "
Penilaian 8 - Bagus. 220 dari 1006 ulasan" "
Penilaian 6 - Cukup Baik. 182 dari 1006 ulasan" "
Penilaian 4 - Buruk. 106 dari 1006 ulasan" "
Penilaian 2 - Sangat Buruk. 87 dari 1006 ulasan" "

8,0/10

Kebersihan

8,2/10

Staf & layanan

7,2/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Dionne

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms were not clean. Bed was worn down. Bathroom needed to be upgraded and updated. Felt dirty there. Additionally, I forgot 2 men’s blazers in the wardrobe cabinet and housekeeping claimed they could not locate them, even after calling the same day as check out and multiple times after. Their staff is dishonest and I would not stay there again
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kimberly pada tanggal 4 Mei 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Bagus

Lluvicela

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michelle pada tanggal 4 Mei 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Buruk

Sophia

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kimberly pada tanggal 4 Mei 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Sangat Buruk

Yosef, Sacramento

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas
We didnt like the pool open ONLY ON FRIDAY AND SATURDAY
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kimberly pada tanggal 3 Mei 2024
Hello Yosef, thank you for providing your feedback on your most recent stay.  Please contact Cromwell directly to speak to a member of management regarding your experience.

6/10 Cukup Baik

Jessie

Bepergian bersama teman
Tidak Disukai: Staf & layanan
The room was nice however I was upset that there was no fridge . It says on line there is a pool but you are only allowed to use it from 12pm to 1pm you have to go to another hotel for a pool . The staff was not the friendliest , we booked a hotel in Jan for a April trip we arrived early at 9am was told we should be able to do an early check in however they never called and then tried to tell us they did not have a room for us at all. We got that squared away after waiting hours. The check in process is very long . The food options are sparse, not open long , and Giadas is only open for brunch on the weekend. We had to go to other hotels for food options. I liked that this was a smaller hotel however some things need to change .
Menginap 4 malam pada bulan April 2024
Tanggapan dari Dan pada tanggal 2 Mei 2024
Hello Jessie, thank you for providing your feedback on your most recent stay.  Please contact the Cromwell directly to speak to a member of management regarding your experience.

10/10 Sangat Bagus

James Doug

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice hotel and friendly staff.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Christina banks pada tanggal 20 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Sangat Bagus

Dhaval

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They do allow kids now and although they dont have a pool, you have access to 3 surrounding ceasar pools!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Kimberly pada tanggal 19 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Cukup Baik

Matthew

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Dan pada tanggal 17 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Sangat Bagus

jasmine

Menginap 3 malam pada bulan April 2024

8/10 Bagus

Jessica

Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Michelle pada tanggal 12 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Buruk

patrick

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Shane, who worked at valet was very helpful. We had to switch rooms because there was blood on the drapes and then on Saturday they did not clean the room. I thought the place was outdated and needed some touching up.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Michelle pada tanggal 8 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Sangat Bagus

Derek

Menginap 2 malam pada bulan April 2024
Tanggapan dari Kimberly pada tanggal 3 Mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Bagus

Russell

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The atmosphere and the location on the stripe.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Michelle pada tanggal 8 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 Buruk

loretta

Bepergian bersama keluarga
It’s pass time for do over bedding clean and bathroom. It’s very dark and run down in rooms I guess dark because you might miss years of dirt
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Michelle pada tanggal 8 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Bagus

Marc

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was clean but very dark. Not enough natural light from the small window, and even the lights aren't very bright. Somewhat annoying, but not too big a deal. Hotel quiet and in a good central location but it's inconvenient to have to drag luggage over to the Flamingo to grab a cab to the airport.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari ALM pada tanggal 2 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Cukup Baik

Paul, Beaverton

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Smaller and older than what we were expecting. Rooms are very dark and outdated. Location was great though.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Ben pada tanggal 26 Mar 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Sangat Bagus

Ariel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Wish they had a spa
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Christina banks pada tanggal 24 Mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Sangat Bagus

CHRISTINE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Located conveniently by good eats and good treats!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Dan pada tanggal 23 Mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Sangat Bagus

Blake

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I didn't spend a lot of time there as I was in town for a concert, but the staff was very helpful and the facilities were very nice.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Christina banks pada tanggal 24 Mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Sangat Bagus

Jeffrey

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I don't give 5 star reviews often but think the Cromwell is my new favorite in Las Vegas. Front staff and service were so helpful, kind and amazing. Truly a gem. Highly recommend it as a quiet(ish) destination. Cheers!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari John pada tanggal 14 Mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 Buruk

Dan

Bepergian bersama teman
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
I showed up at 430pm, they said they didn't have the room I booked ready yet, so if I wanted to check in I would have to pay $40 to upgrade. After waiting about 30 mins I was told I could check in if I switched from a 1 bed to a 2 bed room, so I did that. When I got to the room the door was so damaged that it wouldn't close.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari JD pada tanggal 10 Mar 2024
Hello Dan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Buruk

Janet

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
Poorly staffed….we felt nickel & dimed for everything…was very difficult to find anyone to answer simple questions….no ice on any floor…..only one person working the ‘Eatwell’, which backed up to very long lines for just a simple coffee order. Was advised to order online & pickup, and after an hour went to check on order which hadn’t been received….just chaotic all around. We did like that the Casino is nice and quiet if you don’t like busy crowds.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Dan pada tanggal 6 Mar 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Cukup Baik

Anthony

Bepergian bersama teman
Disukai: Kebersihan
Clean hotel in a great location, but very underwhelming rooms with a decent casino
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Christina banks pada tanggal 4 Mar 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Buruk

Cassandra

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The rooms are really small and not well laid out. Needs updating. The music from the nightclub on property was very loud until early hours of the morning and could be heard in our room very clearly
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Ben pada tanggal 2 Mar 2024
Hello Cassandra, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Bagus

Carissa

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ben pada tanggal 3 Mar 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Sangat Bagus

chris

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Small and quick access to the elevators and casinos floor. Location was supurb for my plans in Vegas. Was hoping to enjoy the pool but it wasnt open
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Michelle pada tanggal 1 Mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 Sangat Buruk

Miran

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Unfriendly, too much dust in the room
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Ben pada tanggal 28 Feb 2024
Hello Miran, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Cukup Baik

Jessica

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 29 Feb 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Sangat Buruk

Monica

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The bathroom sink and shower were backed up. There was black mold in the shower. Room was not cleaned thoroughly, found candy on the floor. Overall, the hotel and rooms are rundown.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 27 Feb 2024
Hello Monica, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Sangat Bagus

Stephen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Older hotel but clean and comfortable.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ruby pada tanggal 26 Feb 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Cukup Baik

Kelly

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas
King Luxury Room Pros: About middle of the Strip, most everything was within walking distance. Parking garage was easily accessible, and close. Smaller property, which made getting to room quickly. Friendly and helpful staff. Unique room decor and furnishings. Comfortable bed and pillows. Large tv. Cons: Very dirty and dusty, found a XXXL women’s black thong just under the couch full of dust (so it’s been there awhile). Bad lighting in room. Can’t use fridge/mini bar for personal items. Be nice to have bed made and fresh towels daily instead of finding a maid. Room needs some maintenance and updates. All in all, I would stay here again for the convenience and smaller property. The lobby and gaming area is about the perfect size. The parking garage is the one of the better ones for size and location to hotel.
Tanggapan dari Michelle pada tanggal 25 Feb 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Bagus

Nesrine

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Loved the design and the casino being small and fun
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Doug pada tanggal 24 Feb 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Cukup Baik

Louis

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Central location, and spacious room. However, the properly needs a freshen up. Overall, it offers good value and we had no issues.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 20 Feb 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Sangat Bagus

Patrick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Cozy little room with a decent bathroom. Furniture is a little bit worn, but over all it is a nice stay at a great rate given that this hotel is right next to the strip.
Tanggapan dari Michelle pada tanggal 17 Feb 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Cukup Baik

Lisa

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The rooms were adorable. Only problem was being next to the outside of drais and the other maintenance hallway.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari JD pada tanggal 12 Feb 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Buruk

crystal

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
needs major updates! The walls in the room, especially the bathroom were dirty with what appeared to be blood and other items on the walls. The dresser was missing an entire drawer, they didn't even try to cover it. The halls are painted black and the lights are old with a yellow haze, reminds of a scene from the shining. It was fine for the short time we were there but would not stay there again.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Doug pada tanggal 10 Feb 2024
Hello Crystal, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Buruk

Alvaro

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan
Mala su limpieza.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Ruby pada tanggal 5 Feb 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed, and Please let us know what the issues were and we will work hard to fix the issues you've experienced. Please have a great day.

8/10 Bagus

Kiel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Michelle pada tanggal 3 Feb 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Sangat Buruk

Theresa

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The room had mold in it in the shower and the bathroom , room very dusty floor was not mopped it was awful
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari JD pada tanggal 1 Feb 2024
Hello Theresa, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Bagus

Michael, San Lorenzo

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Ruby pada tanggal 26 Jan 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Bagus

Jeff

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Doug pada tanggal 26 Jan 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Sangat Buruk

Amir Abbas

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Staff is great, but the place is overall a dump for me……very dirty and dark ambiance, there is no lighting at all. The front desk lady was wonderful.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari ALM pada tanggal 24 Jan 2024
Hello Amir Abbas, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
A bit run down
Stayed at Cromwell for a few nights. Had a good time but the room feels a bit run down, like it was great once in the past with emphasis on the past. Broken lights, missing handle on the faucet, no stopper in the sink, quite worn furniture, etc. Cleanliness also left quite a bit to be desired, with dust and dust bunnies on the floor and trim. Overall, the stay was ok but at that price point, it should have been much better. Will look for another hotel next time.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari ALM pada tanggal 23 Jan 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Cukup Baik

Tamika

Bepergian bersama keluarga
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Christina Banks pada tanggal 22 Jan 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Sangat Bagus

Andrew

Bepergian bersama teman
Registration was easy. Maintenance did have to be called but were quick to take care of our minor issue. Room was clean. Bed was extremely comfortable. So many surrounding casino and so much to do. We will definitely be coming back.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Chuck D. pada tanggal 20 Jan 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Bagus

Toni

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
We originally got a room street side, great view but noisy! Hotel was very nice to move our room, but. It was not a bisy week in Vegas. Hotel also has a weird smell. I understand pumping in air freshener, but this one mised that mark.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Dan pada tanggal 18 Jan 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Sangat Bagus

Willy

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 8 malam pada bulan Januari 2024
Tanggapan dari JD pada tanggal 15 Jan 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Cukup Baik

Blanca

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Disappointing stay
We were originally given a different room than what we paid for with no strip view. The room was dirty and dusty not to mention they did not change the sheets when we arrived because the pillow cases smelled like cheap mens cologne. The sheets had fresh blood stains on them. I had to tell house keeping to change them.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Christina Banks pada tanggal 22 Jan 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Buruk

Christopher

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Not My Most Positive Vegas Experience
I’ve visited Vegas about twice a year for the past decade and I generally stay at different hotels to diversify my travel experience. By far, this was my worst hotel experience in Vegas. The room itself was clearly well traveled, run down and desperately in need of an update. You pay a “resort fee” of over $50/day, which is supposed to include such amenities as unlimited local calls, which, in the age of cell phones is not much of a benefit; however, it came into play here because we attempted to call down to the front desk to report an issue with the television and couldn’t because the phone didn’t work. Moreover, the issue was that we couldn’t cast to the television from our phone and after having a technician come up to our room and subsequently being put through on a call with the company that provides the internet service, it was discovered that our internet was not working. This problem was reported on a Tuesday and by out checkout on Friday, it had still not been fixed. Then add to that that you must go next door to the Flamingo for ride share, then what exactly are you getting for this $50/day resort fee? On a positive note, however, our room did afford us a view of the fountains of the Bellagio. The only recommendation that I can provide for the Cromwell is based on its location center strip and the ease of getting in and out of it, ideally out.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Dan pada tanggal 3 Jan 2024
Hello Christopher, thank you for providing your feedback on your most recent stay.  Please contact the Cromwell directly to speak to a member of management regarding your experience.

6/10 Cukup Baik

Eduardo

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Maybe never again
Check in staff was not pleasant. Room has some wear and tear. Not many restaurants and amenities. Beers are $10.99😠 Hotel staff looked bothered. Had to walk across the street for Uber PU. Would not pay full price for hotel stay, I would rather pay more for more.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Ben pada tanggal 30 Des 2023
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.