"I booked a double queen bed room for two people, however I got a pull out bed without bed-set and woke up with heavy back pain. The bed set was requested by me and it was delivered to a different room. Eventually I got it at 10:30pm. The toilet seat was flipped out and I almost fell off. There was no space for sitting in the breakfast room. Even though, the staff told us we received presidential quality room when I complained during checking out. It was the worst experience ever. I hope one day the president will have a chance to stay there, but not me."