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Ulasan untuk The Royal Sonesta Kaua'i Resort Lihue

4 out of 5
The Royal Sonesta Kaua'i Resort Lihue
3610 Rice Street, Lihue, HI

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 642 dari 1006 ulasan" "
Penilaian 8 - Bagus. 211 dari 1006 ulasan" "
Penilaian 6 - Cukup Baik. 76 dari 1006 ulasan" "
Penilaian 4 - Buruk. 37 dari 1006 ulasan" "
Penilaian 2 - Sangat Buruk. 40 dari 1006 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Tien, east lyme

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Services and Everyone that works there during our stays were nice and very helpful.
Menginap 4 malam pada bulan Mei 2024

8/10 Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Beach and pool access was great! Did not like the construction!
Menginap 7 malam pada bulan Mei 2024

10/10 Sangat Bagus

Cynthia

Menginap 5 malam pada bulan Mei 2024

10/10 Sangat Bagus

Christina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the view of the mountains at this property.
Menginap 10 malam pada bulan Mei 2024
Tanggapan dari akk pada tanggal 25 Mei 2024
Aloha Christina,Thank you for your review. We are happy to hear you loved the view of the mountains on property. We hope to host you again soon. Have a wonderful day.Mahalo,

6/10 Cukup Baik

dennis

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Limited room storage only three small drawers for clothing. No bath storage Lots of construction. Hotel restaurant closed. Hot tubs closed etc. Too little room service (cleaning) and poor poolside service Nice pool. Dirty beach Nice gardens. Fitness center adequate This hotel much better when it was a Marriott. Third time we stayed here not again as quality slipped.
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari akk pada tanggal 25 Mei 2024
Aloha Dennis,We appreciate your feedback as it helps us to better serve you. The poolside restaurant is open for breakfast and lunch service Daily and they offer dinner service Thursday-Monday. They have relocated the seating area to the beach front lawn while they complete the renovations. The Royal Lanai is also open for Grab and go breakfast options and Sushi service for dinner. We offer in room dining and a daily buffet breakfast. I apologize as it seems you didn't get to enjoy any of our food and beverage offerings. Although 2 Jacuzzi's are inaccessible at this time, we do have 3 other Jacuzzi's that are open for our guest to enjoy. Our housekeeping services are currently offered every other day, but we are more than happy to schedule daily service for our guest if that is preferred. We do hope you decide to give us another chance to host you after the renovation projects have been completed. Have a wonderful day.Mahalo,

10/10 Sangat Bagus

Stacy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
gorgeous, but there was remodeling construction going on by the pool and Kukai's restaurant.
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari akk pada tanggal 22 Mei 2024
Aloha Stacy,Thank you for staying with us at The Royal Sonesta Kauai and for providing your feedback. We are currently remodeling the poolside restaurant and seating area above the jacuzzies. The projects are necessary and we are sorry the current projects coincided with your most recent visit, we hope it wasn't too much of an inconvenience. We look forward to hosting you once our projects have been completed. Mahalo,

10/10 Sangat Bagus

Ronald

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked the quality customer service. The staff were professional and courteous. What I didn’t like was that the resort charges $30 per night parking fees.
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari akk pada tanggal 22 Mei 2024
Aloha Ronald,Thank you for taking the time to review your most recent stay and compliment our team members. We really appreciate the feedback. I do apologize about the Resort fee and parking charges, we normally go over those during your check in just in case it wasn't confirmed by your booking site. We hope to host you again soon. Have a beautiful day.Mahalo,

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari akk pada tanggal 22 Mei 2024
Aloha Michael,Thank your review, we hope you enjoyed your stay and to host you again soon. Have an amazing day.Mahalo,

10/10 Sangat Bagus

gery

Bepergian bersama teman
Disukai: Fasilitas
All is perfecto
Menginap 9 malam pada bulan April 2024
Tanggapan dari akk pada tanggal 16 Mei 2024
Aloha Gary,Thank you for your review. I am happy to hear you enjoyed your stay with us at the Royal Sonesta Kauai. We hope to host you again soon.Mahalo,

8/10 Bagus

Rick

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The property is currently under renovation around pool area and the restaurant wasn’t open due to the construction, I think they should let you know that the renovation will affect your stay when you book the stay.
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari akk pada tanggal 16 Mei 2024
Aloha Rick,I deeply regret that we did not meet all of your expectations during your recent stay. We do hope we get another chance to host you again after the property projects are completed. Have a wonderful day.Mahalo,

4/10 Buruk

Chris

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Most of the property is under construction including both restaurants. Still they will charge you the full resort fee despite the lack of amenities. Also, forewarning, if you book through a travel site like Expedia they will put you in the worst available room. Would rather stay elsewhere, pretty disappointed.
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari akk pada tanggal 10 Mei 2024
Aloha Chris,Thank you for your review, we appreciate your feedback. We are so sorry we didn't meet your expectations regarding your room and our restaurants. I want to apologize for any inconvenience the remodeling projects on property may have caused. Mahalo,

8/10 Bagus

Marisela, Quakertown

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was a wonderful experience at the Royal Sonesta in Kauai, Hawaii. The staff were incredibly friendly and the overall atmosphere was excellent. I thoroughly enjoyed my stay and would definitely choose this hotel for my next vacation.
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari akk pada tanggal 10 Mei 2024
Aloha Marisela,Thank you for taking time to write such an amazing review. Thank you for recognizing how awesome our team members are, we really appreciate that. We look forward to hosting you again soon.Mahalo,

10/10 Sangat Bagus

Amanda

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved every moment!
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari akk pada tanggal 10 Mei 2024
Aloha Amanda,We appreciate your comments, and are so elated you enjoyed your time on property with us. We hope to host you again soon.Mahalo,Amber Kerisiano

10/10 Sangat Bagus

Timothy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean. Professional. Food is outstanding. Property has construction going on and we knew it it was just fine.
Menginap 5 malam pada bulan April 2024
Tanggapan dari akk pada tanggal 9 Mei 2024
Mahalo for your kind review Timothy. We appreciate it. Should you think of anything else to share please don't hesitate to reach out to us at 808-245-5050 and ask to speak with the manager on duty. We look forward to hosting you again soon. Aloha,Amber Kerisianoamber.kerisiano@sonesta.com

10/10 Sangat Bagus

Angel Calderon

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great property, really enjoyed our stay here with friends!
Menginap 4 malam pada bulan April 2024
Tanggapan dari akk pada tanggal 10 Mei 2024
Aloha Angel,We appreciate your review. We look forward to hosting you again soon.Mahalo,Amber Kerisiano

8/10 Bagus

Chad

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 5 malam pada bulan April 2024
Tanggapan dari akk pada tanggal 10 Mei 2024
Aloha Chad,Thank you for your feedback. Please come stay with us again soon. Have a great day.Mahalo,Amber Kerisiano

10/10 Sangat Bagus

Glenn, Sparta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan April 2024
Tanggapan dari akk pada tanggal 10 Mei 2024
Aloha Glenn,Thank you for you review, please visit us again soon. Mahalo,Amber Kerisiano

8/10 Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan
Booked this trip many months ago. The resort is currently being renovated and a the main restaurant is closed. Our room had been refurbished and was very nice. The pool is huge, however, sections of it were closed due to the construction. Rooms were serviced every other day. Towels and coffee etc. needed to be requested. Paper cups were supplied for coffee, but no drink glasses or wine glasses. The resort is a beautiful spot and would like to come back sometime and hopefully when the work is completed. Why are the numerous resort taxes not included in the cost of the room or is there some way you can be exempted from them? Let people know that construction is going on when they book.
Menginap 5 malam pada bulan April 2024
Tanggapan dari akk pada tanggal 10 Mei 2024
Aloha Michael,Thank you for your review, we appreciate your feedback. Kukui's restaurant is still open serving food however, they are working on updating the seating area. We have relocated the seating area temporarily to the beach front lawn. Wine glasses and drinking glasses have not yet made their way back into our rooms, but it is definitely something I can suggest to our leadership teams. We look forward to hosting you once all the projects on property have been completed. Mahalo,

10/10 Sangat Bagus

Lauren Marie, Peetz

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The beds and pillows were great but the sheets and towels had stains. I blamed myself at first then watched to see if it happen again and it did. We stayed 10 days and housekeeping came every other day. Kids screaming in the kid pool most days bothered me but that is the parent’s fault. Everyone that worked there were so kind and helpful. We loved them. Food was great! Looking forward to going back asp..
Menginap 10 malam pada bulan April 2024
Tanggapan dari akk pada tanggal 25 Apr 2024
Aloha Lauren,We also think our team members are awesome, thank you for taking your time to shout them out. Please reach out to us should you want to discuss your experience further at (808)245-5050. Mahalo,Amber Kerisianoamber.kerisiano@sonesta.com

10/10 Sangat Bagus

Danielle L, Mount Laurel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent
Menginap 7 malam pada bulan April 2024
Tanggapan dari Marilu P. pada tanggal 24 Apr 2024
Aloha Danielle,We are so happy to hear your stay with Royal Sonesta was excellent. If you have any comments to help us improve please do not hesitate to contact us.We hope to see you on your next trip to Kauai. Mahalo,Marilu P.

6/10 Cukup Baik

Spencer

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a nice property but it is hard to walk anywhere. Plan on taking 10-15 minutes to walk to the pool, dining areas, beach, or parking. You are not supposed to smoke on the balcony but people around us were. The family next to us was very loud and kids were screaming at times. The walls and doors are not quite at all. You can also hear the planes taking off being that this resort is so close to the airport. The staff is super nice. The part I didn't like was the fees outside of the resort fees. They charged us $14 just to bring up some extra toilet paper. With that being said, the massage we got there at the Spa was one of the best massages I have ever had. It is a beautiful resort overall. The pool is amazing! The beach there is not the nicest. There was a huge volleyball tournament there the whole time so we couldn't enjoy the beach much. Overall, not worth the money in our opinion being that there are a lot nicer resort options in this price range but it is a nice resort.
Menginap 4 malam pada bulan April 2024
Tanggapan dari akk pada tanggal 25 Apr 2024
Aloha Spencer,I wanted to apologize for your experience regarding navigating the property. We are a smoke free property, I want to apologize for other guest who disregard our policies. I will follow up with the housekeeping team as additional toilet paper is complimentary. However the in room bottled water does have an additional fee of 7 each. I am happy to hear you enjoyed parts of your stay with us. Please reach out to us at (808)245-5050 and ask to speak with the manager on duty should you need any assistance going over your billing or if you would like to discuss any of part of your experience in further detail. We look forward to hearing from you.Mahalo,Amber Kerisianoamber.kerisiano@sonesta.com

10/10 Sangat Bagus

Angelique

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very pretty resort with a beautiful pool, the grounds are nice and the rooms are super clean which I appreciated. The housekeeping staff was great and would deliver towels and other things to your room within 10 minutes of calling. Also, you can request a microwave to use for your stay if you need to reheat any leftovers. The staff at the was pretty helpful, my smaller complaints are that I wish the coffee station was open a little later until maybe 11 am and the pool waiters sometimes wouldn't walk by all of the pool chairs so I'd have to go up to the bar to order drinks or food. But overall, great resort at a good value near a few smaller restaurants and some food trucks and I felt comfortable and had a great time.
Menginap 7 malam pada bulan April 2024
Tanggapan dari akk pada tanggal 25 Apr 2024
Aloha Angelique,Thank you for taking the time to share your experience at the Royal Sonesta Kauai. We are happy to hear you enjoyed your stay. I will definitely pass your suggestions and comments about the coffee bar hours and poolside service on to our food and beverage leadership teams. If there is anything anything else you wish to discuss please reach out to us at (808)245-5050 and ask to speak with the manager on duty. Have a great day.Mahalo,Amber Kerisianoamber.kerisiano@sonesta.com

10/10 Sangat Bagus

John, Sioux Falls

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location and wonderful staff. Very comfortable room.
Menginap 2 malam pada bulan April 2024
Tanggapan dari D'Anne A pada tanggal 22 Apr 2024
Aloha John,Thank you for your 5 star rating. We are so pleased that you enjoyed the comfort of the room, location and staff. We hope to welcome you back on future stay on the island.Mahalo,D'Anne A.Front Desk Manager

6/10 Cukup Baik

Nicole

Menginap 7 malam pada bulan April 2024
Tanggapan dari akk pada tanggal 16 Mei 2024
Aloha Nicole,I apologize for falling short of meeting your expectations. Thank you for staying with us and for your review. Have a great day.Mahalo,

2/10 Sangat Buruk

Gurveer Singh

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari D'Anne A pada tanggal 22 Apr 2024
Aloha Gurveer,We appreciate you leaving your rating. I would like to reach out to you to gather some feedback to help us improve. If you have some time to talk please call us at (808) 245-5050. We look forward to hearing from you.Mahalo,D'Anne A.

6/10 Cukup Baik

Justin Jarrell

Disukai: Kebersihan
Menginap 4 malam pada bulan April 2024
Tanggapan dari D'Anne A pada tanggal 22 Apr 2024
Aloha Justin,We hope you enjoyed your time here on the island. If you have some time to discuss about the recent stay you had. If there is any questions please do not hesitate to contact me at (808) 245-5050.Hope to speak to you at your earliest convenience.Mahalo,D'Anne AFront Desk Manager

10/10 Sangat Bagus

Joseph

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great resort!
Menginap 6 malam pada bulan April 2024
Tanggapan dari D'Anne A pada tanggal 15 Apr 2024
Aloha Joseph,That is great to hear and we appreciate the time you took rating the resort. We look forward to welcoming you back to the island of Kaua'i.Mahalo,D'Anne AFront Desk Manager

10/10 Sangat Bagus

kathryn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful grounds!
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari D'Anne A pada tanggal 15 Apr 2024
Aloha Kathryn,We are glad that you loved the grounds and what it offered. We hope it offered you a piece of our lush island greenery. We can't wait to see you again in the future!Mahalo,D'Anne A.Front Desk Manager

8/10 Bagus

Cinthya

Disukai: Kebersihan, kondisi & fasilitas properti
Generally it’s a nice property, great pool and hot tub areas but there is construction and it is noisy. The construction gets in the way of one of the restaurants. The beach is okay but the Mountain View is great.
Menginap 4 malam pada bulan April 2024
Tanggapan dari D'Anne A pada tanggal 15 Apr 2024
Aloha Cynthia,We appreciate you sharing and commenting on our ground/amenities. We are giving the restaurant a new facelift to further enhance your experience here. We hope to see you again to see the outcome of the restaurant! Mahalo,D'Anne A.Front Desk Manager

10/10 Sangat Bagus

Shaun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari D'Anne A pada tanggal 15 Apr 2024
Aloha Shaun,Thank for the 5 star rating! We hope you had a wonderful time here at the Royal Sonesta Kauai resort. We hope to welcome you back in the future!Mahalo,D'Anne A.Front Desk Manager

10/10 Sangat Bagus

Alberto, Maple Valley

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great property. Great staff and service. Very good updated room with nice view. Awesome pool area. Family friendly!
Menginap 4 malam pada bulan April 2024
Tanggapan dari akk pada tanggal 13 Apr 2024
Aloha Alberto,Thank you for your kind review. We are elated to hear you had a good time at the Royal Sonesta Kauai. If there is anything else you would like to share about your stay please don't hesitate to reach out to us.Mahalo,Amber Kerisianoamber.kerisiano@sonesta.com

10/10 Sangat Bagus

Elyse

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed at this hotel for 4 nights at the start of April 2024. We had a King Room, Pool View and we’re on the 3rd floor in the easternmost building. Cleanliness is huge for me, and this property and room was immaculate. The hotel room had flooring throughout (yay for no carpet when you’re packing sand around), and the bathroom was one of the largest I’ve seen in any standard hotel room with an awesome walk in shower. Staff with pleasant and very helpful. The view: phenomenal of the large pool area, with glimpses of the beach, waves and cruise ships parked out in front. The resort was gorgeous. Beautiful gardens, beautiful pool area. The food choices: a hotel restaurant that is poolside and open-air. We ate breakfast, dinner and had a nightcap here. Did not disappoint. There was also a patio dining option for coffee-shop style fair in the AM and sushi in the evening. A couple minutes walk along the beach path gets you to a beach bar, and beach side dining in the form of Italian and a surf and turf restaurant. Many food truck options just outside the property too. And only a couple minutes to the airport, so super convenient, and the sounds of waves crashing was louder than any planes. The planes did not disturb us in any way. Overall, one of the best properties I’ve stayed at.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Marilu P. pada tanggal 11 Apr 2024
Aloha Elsye,Thank you for choosing to stay with us. We are so happy you enjoyed all the dining options and amenities we have to offer.Hope to see you soon on your next island escape.

10/10 Sangat Bagus

Lauren

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was wonderful and the resort was exactly as they described
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Marilu P. pada tanggal 9 Apr 2024
Aloha Lauren, We are so happy the staff was an over all highlight on your trip. We hope you enjoyed your stay with us.Hope to see you on your next island escape. Mahalo, Marilu Palomares

10/10 Sangat Bagus

Erin

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
It was definitely a nice area with lots of local restaurants and shops around. Highly recommend them.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Marilu P. pada tanggal 9 Apr 2024
Aloha Erin, We are so happy you had a great time on our property. And the location was convenient for you. If there is any areas we can improve on please do not be afraid to reach out. Hope to see you on your next trip to Kauai.

10/10 Sangat Bagus

Mary

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved how close to the airport this property was located. While staying at this facility, you didn’t even know there was an airport close by. Very quiet! Awesome resort, would stay there again!
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari D'Anne A pada tanggal 7 Apr 2024
Aloha Mary,Thank you for taking the time to share your recent experience here at The Royal Sonesta Kaua'i Resort. We are glad that our location met your needs and it being a short distance to the airport. We would love to see again in the future!Mahalo,D'Anne A.Front Desk Manager

6/10 Cukup Baik

Blake

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property was clean and the staff was attentive and polite. The beach near the property was perfect and the pool was nice. Our only complaint was the room we booked. We booked a pool view room but were stuck on the end and could only see the smallest sliver of the pool at best. Our balcony overlooked the staff driveway behind the scenes hauling trash etc. Not the end of the world, but when you save up for an expensive trip like this it is kind of irritating. We would stay here again if we could confirm the room prior to arrival.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari D'Anne A pada tanggal 5 Apr 2024
Aloha Blake,Thank you for sharing this honest feedback. We apologize for not meeting your expectations. If you have any additional suggestions for how we can improve your experience, please don’t hesitate to reach out to us at (808) 245-5050.Mahalo,D'Anne A.Front Desk Manager

6/10 Cukup Baik

Miroslava

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Excellent facilities , clean, staff is helpful and understanding. We took our 6 years old to this place because we had great memories here. The pool is clean and warm, The room was at first level by the pool, and it was perfect for us and our son. Today we left with one only negative comment for this place- awful food. There are no efforts made for the present restaurants to offer anything different than fast food options. So I do not recommend stay more than 3-4 days. It is hard to feed a child all day with fast food options.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari D'Anne A pada tanggal 1 Apr 2024
Aloha Miroslava,Thank you for taking the time to share your experience about your recent stay. We appreciate the feedback you shared to help us improve to better serve our guests.If you have any additional concerns or questions please do not hesitate to contact us.Mahalo,D'Anne A.Front Desk Manager

6/10 Cukup Baik

DENNIS

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The resort is a great place for a family or couples vacation. Great location and wonderful service by the staff. Fabulous pool and great restaurants. What was bad. My wife and i have serious handicaps and have severe difficulty walking. There was no effort on the part of the management at all to help with a wheelchair. We were told it was " first come first serve" but they only had 1 or 2 wheelchairs. during our stay. To get to both restaurants was literally a 0.5-mile round trip walk. Unbearable. Though management said they were ADA compliant and architectural they are with ramps, etc. but for the guests they don't care at all. IF YOU HAVE A HANDICAP AVOID THIS RESORT UNTIL MANAGEMENT SHOWS SOME COMPASSION AND CONCERN FOR YOUR NEEDS.
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari akk pada tanggal 30 Mar 2024
Aloha Dennis, I apologize for your disappointment in navigating the property. If you would like to discuss this matter further please reach out to myself or one of my colleagues at (808)245-5050 & ask to speak with the manager on duty. Have a beautiful day. Mahalo,Amber Kerisianoamber.kerisiano@sonesta.com

10/10 Sangat Bagus

Ravi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I really enjoyed my stay at the Royal Sonesta Kaua'i Resort and would highly recommend to anyone interested in a family friendly resort by the beach.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari D'Anne A pada tanggal 27 Mar 2024
Aloha Ravi,Thank you for sharing this positive review. We are so pleased to hear you found our resort to your liking. We look forward to welcoming you back again soon. Mahalo,D'Anne A.Front Desk Manager

10/10 Sangat Bagus

Chris

Disukai: Fasilitas
Right on the beach. Pool was huge and clean. Restaurants were great and staff was friendly.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari D'Anne A pada tanggal 27 Mar 2024
Aloha Chris,Thank you for taking a moment to share your experience about your stay here with us. We are so pleased tohear you found our resort to your liking. We look forward to welcoming you back again soon. Mahalo,D'Anne A.Front Desk Manager

10/10 Sangat Bagus

Kaela

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Steps from the beach
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Marilu P. pada tanggal 25 Mar 2024
Aloha Kaela,We are so happy you enjoyed your stay with us as well as Kalapaki Beach.Hope to see you on your next trip. Mahalo,Marilu P.

10/10 Sangat Bagus

Roger

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Pool. Grand public areas. Koi pond. Vegetation.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Marilu P. pada tanggal 25 Mar 2024
Aloha Roger,We are so happy to hear you enjoyed your stay with us. And enjoyed our beautiful grounds. Hope to see you soon on your next trip.Mahalo,Marilu P.

10/10 Sangat Bagus

Ronald G

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was my third time staying here but the first since it changed hands from being the Marriott. Still a great experience. Will come back again.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Marilu P. pada tanggal 21 Mar 2024
Aloha Ronald,We are so happy to hear you enjoyed your stay with us. If there is anything we can improve on please reach out to us. Hope to see you soon on your next trip to Kauai.

6/10 Cukup Baik

Howard

Bepergian bersama keluarga dan anak
Nice property but shows its age in the outer towers. Close proximity to the airport. Nice beach and cove. Overpriced when factoring in all the extra fees
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari akk pada tanggal 21 Mar 2024
Aloha Howard,Thank you for taking the time to share your feedback regarding your experience with Royal Sonesta Kaua'i Resort Lihue. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding the age of the property. We are currently renovating onsite to remedy that. In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Amber Kerisianoamber.kerisiano@sonesta.com

10/10 Sangat Bagus

Donald

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very helpful and friendly. The swimming pool was terrific.
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari D'Anne A pada tanggal 10 Mar 2024
Aloha Donald,Thank for sharing your feedback about your recent stay here at The Royal Sonesta Kaua'i Resort. We are glad to here you enjoyed our pool. We hope to see you again!

10/10 Sangat Bagus

Gladys Alice

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great central location to tour the entire Island but a car is definitely needed. Not much within walking distance for shopping or sightseeing.
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari D'Anne A pada tanggal 9 Mar 2024
Aloha Gladys Alice,We appreciate the time you took to leave a review. We hope you enjoyed your time here. We hope to see you again.Mahalo,D'Anne A.Front Desk Manager

8/10 Bagus

JODI

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The pool is beautiful and the grounds are well maintained and clean. The surrounding area is quiet. There is a small homeless encampment at the end of the beach. Fun to watch the beach volleyball and surfers. Convenient to the airport.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari D'Anne A pada tanggal 10 Mar 2024
Aloha Jodi,Thank you for taking the time to share your feedback with us about your recent stay here at the resort. If you have any questions or feedback to help us improve please do not hesitate to contact us.Mahalo,D'Anne A.Front Desk Manager

10/10 Sangat Bagus

Breanne

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful property, clean and quiet, picture perfect Hawaii. Couldn’t have asked for a better place to stay and this is my 14th visit to the island.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari D'Anne A pada tanggal 9 Mar 2024
Aloha Breanne,Thank you for taking the time to leave your review. We hope you had a great time at the property and lots of fun around the island. We hope to see again!Mahalo,D'Anne A.Front Desk Manager

10/10 Sangat Bagus

Evan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 8 malam pada bulan Februari 2024
Tanggapan dari D'Anne A pada tanggal 9 Mar 2024
Aloha Evan,Thank you for your 5 star rating. We hope enjoyed your time here at the resort and on the island. We hope to see you again!Mahalo,D'Anne A.Front Desk Manager

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A hidden gem close to about everything on the island !
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Marilu P. pada tanggal 8 Mar 2024
Aloha David,We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Mahalo, Marilu Palomares