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Vila Gale Collection Palacio dos Arcos Hotel

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Luxury
5.0 star property
9.6

Exceptional

Tranquil escape in Lisbon's heart

Surrounded by a serene garden, this property offers a tranquil escape with easy access to Lisbon's attractions. Delight in the indoor pool, spa, and top-quality breakfast, ensuring a luxurious and relaxing stay.

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
The current price is Rp4.976.605
Rp5.316.316 total
includes taxes & fees
31 May - 1 Jun

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

Late check-out fee: EUR 45

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: EUR 12.50 per day
  • Late check-out fee: EUR 45 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 4156

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the fitness facility or hot tub
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Vila Gale Collection Palacio dos Arcos Hotel have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

How much does it cost to stay at Vila Gale Collection Palacio dos Arcos Hotel?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Vila Gale Collection Palacio dos Arcos Hotel on 31 May 2026 start from Rp4.976.605, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Vila Gale Collection Palacio dos Arcos Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Vila Gale Collection Palacio dos Arcos Hotel?

Self-parking is available for EUR 12.50 per day.

What time is check-in at Vila Gale Collection Palacio dos Arcos Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Vila Gale Collection Palacio dos Arcos Hotel?

Checkout is at noon. Late checkout is available for EUR 45 (subject to availability).

Where is Vila Gale Collection Palacio dos Arcos Hotel located?

This family-friendly Oeiras hotel is located on the riverwalk, within 2 mi (3 km) of Oeiras Parque and Marques de Pombal Palace. Jamor National Sports Center and National Stadium are also within 3 miles (5 km). Paço de Arcos Station is only a 3-minute walk and Caxias Station is 20 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.6

Cleanliness

8.4

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 366 out of 469 reviews
Rating 8 - Good. 85 out of 469 reviews
Rating 6 - Okay. 13 out of 469 reviews
Rating 4 - Poor. 4 out of 469 reviews
Rating 2 - Terrible. 1 out of 469 reviews

Reviews

Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing and in a great location with restaurants nearby. The staff were super friendly and the complimentary breakfast was a great start to the morning.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

tom joel roltsch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the place v to stay in Lisbon. Easy access to beach restaurants and shopping.the hotel is beautiful and staff is friendly and speak English. Nice spa and outdoor pool too.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Very kid friendly
Stayed 9 nights in Aug 2024
Verified

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! Great for business or just holidays with the family
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with very helpful and friendly staff. Close to train station into central Lisbon, three minutes walk.
Stayed 4 nights in Sep 2023
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property, Friendly and very professional staff! Super comfortable beds and delicious breakfast! Can’t wait to come back! Thank you for everything!
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Stay at Palacio dos Arcos in Aug 24. Excellent Value and facilities including the indoor and outdoor pool and massage. Rooms were clean, large and the balcony view of the sea from our 2nd floor room was great. We took advantage of the Half Board option which provided an excellent dinner in the evening - a special mention for Joao who looked after us exceptionally well. Proximity to the train station, meant easy access along the coast to Cascais, must be said no noise from the train could be heard from the hotel. Look forward to returning again.
Stayed 6 nights in Aug 2024
Verified

8/10 Good

paul

Liked: Cleanliness, staff & service, amenities
Not a 5* more a 4* sunbeds around pool old and uncomfortable, not the ones on the web site, spa pool towels very old and thin, breakfast very good,what makes this hotel is the staff, they are all young which was a surprise but just friendly and professional, as a solo traveler they all had excellent customer service. especially Erica, Joao and John in restaurant.
Stayed 8 nights in Sep 2024
Verified

8/10 Good

himanshu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Average hotel with five star label

Positives : check in was smooth, the indoor pool was very nice and well Maintained. Room was clean . Breakfast was average Negatives : room lacked basic amenities, no hair dryer , makeup remover wipes would be nice touch . It felt very basic even though we were told that our room Was in upgraded section of hotel .
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is magnificent. I enjoyed every minute. The only complaint I have is re coffee. The lack of a coffee machine at breakfast was disappointing. There are Nespresso machines which you can request for your room. Unfortunately none were available during our stay. But overall everything was brilliant and I’ll be back - requesting my Nespresso machine before arrival 😁
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
The old palace and its garden are very beautiful. The restaurant is located in this unique building. The menu is exquisite. The rooms are spacious and comfortable. On the downside, it was my birthday during our stay. Nobody in the hotel seemed to care (I have had other experiences). When we checked out I commented on this fact. The reply was, next time they would throw a big party for me. Seriously. Not funny.
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel with an amazing breakfast!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing historic hotel in good location by the Atlantic.
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
It was an excellent place thoroughly recommend it
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Filipa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it stay often staff is fabulous
Stayed 3 nights in Jul 2022
Verified

4/10 Poor

Ron

Disliked: Cleanliness, property conditions & facilities
Hotel is close to the beach but not the most convenient for getting to Lisbon, but of a walk to get to our room which was in the new building and saw few ants running around.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right by the sea
Stayed 3 nights in Jun 2023
Verified

8/10 Good

Richard John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 9 nights. The first impression was as we expected of a 5 star luxury hotel. The conseirge/luggage carrying guy was fantastic - a really nice welcoming. Couldn't remember his name - it was the same first name as the general manager I think he'd said. The room was very comfortable, clean and really spacious with a massive bed. We had a view of the pool and the gardens. I like the old part of the building with all its character and private chapel. The new part is kind of bolted on which is novel but kind of works. The new part has maybe a corporate feel? I don't know, couldn't quite pick up on the vibe. Strangely it seemed pretty quiet in the hotel, not many guests? Perhaps in peak season theres a bit more atmosphere with people using the pool side bar. But having it quiet was quite nice, we felt we had the hotel to ourselves in a way. Location is good - areas are easily accessible by taxi or train - Lisbon, Cascais, Sintra etc. Breakfast room - a lot of attentive staff. Plenty of fresh and good quality breakfast options to keep you going. It would have been nice to have had an initial greeting and introduction - timings, what you can drinks you can ask for etc. You can order a 'pack up' if you're out and about and miss breakfast. I have a couple of negatives. We needed an information booklet in the room.. Is it that we're expected to find everything on our phones nowadays? Also..drinking water providers would have been handy - dotted around the hotel.
Stayed 9 nights in Apr 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this place. Close walking Distance to the beach, the boardwalk and restaurants!
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Patrick M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well kept, and relatively new. Beautiful pool and great breakfast. Best hotel in Oeiras for the money.
Stayed 2 nights in Aug 2022
Verified

6/10 Okay

natalia

Disliked: Room comfort
.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and character of the main building
Stayed 6 nights in Oct 2023
Verified

10/10 Excellent

Jeronimo

Liked: Staff & service, amenities, property conditions & facilities
I have been staying here for many years whenever I’m in this area of Portugal and it never disappoints. Beautiful setting and very nice service. Absolutely love the breakfast and the views. Highly recommended.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding in every aspect. Obrigado!
Stayed 1 night in Oct 2024