"Worst hotel experience I have ever had. No where on hotels.com or the merchant hotel site directly made any mention of pool being down or limited hours. I booked the hotel specifically because my child, loves pools. We event for the Flow Wild at the peoria zoo and wanted to use the pool prior and the following morning. Sign said pool down for maintenance. I than went to the front desk and was informed the pool would be open from 6pm to 10 pm. Due to this, Hotels.com was not able to relocate us, as the pool was A: not completely shut down and B: the hotel did not advertise the limited pool hours. I than asked another employee about the pool and was informed the pool would not even be open at 6pm. When we arrived back from the zoo, around 9pm, the pool was open but it was also my child's bedtime.
I asked the night desk person if the pool would be open in morning. he did apologize it would not be. i explained I only came for the pool and very frustrated would be unable to use it, since apparently its only 6-10pm. i explained no where does it mention this on the business website. He apologized again. This is the only person I interacted with that actually apoligized everyone early in day did not.
I encourage anyone with small children to not stay at this hotel. Zero help by staff, and zero empathy or assistance. So much misrepresentation and misinformation. i never would have stayed at this hotel if informed correctly.
Work experience ever"
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