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Ulasan untuk Oaks Mackay Carlyle Suites

4 out of 5
Oaks Mackay Carlyle Suites
23 Alfred Street, Mackay, QLD

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 131 dari 326 ulasan" "
Penilaian 8 - Bagus. 131 dari 326 ulasan" "
Penilaian 6 - Cukup Baik. 36 dari 326 ulasan" "
Penilaian 4 - Buruk. 17 dari 326 ulasan" "
Penilaian 2 - Sangat Buruk. 11 dari 326 ulasan" "

8,8/10

Kebersihan

9,0/10

Staf & layanan

8,4/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Lauren

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Booked online & came to the property to find they had no rooms & weren’t sure how the booking went through but were able to work it out & give me a beautiful 2 bedroom unit it was huge & beautiful!!
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Garry

Traveler bisnis
Disukai: Staf & layanan, fasilitas
The apartment was fine it was clean and had everything we needed. The only downside was the screen door to the balcony wouldn’t open properly, the tiles on the balcony floor were all lifting up and could be a trip hazard. The balcony also needed a good pressure clean.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Oaks Team pada tanggal 29 Feb 2024
Dear Garry,Thank you for providing your feedback.Rest assured your review has been shared with our maintenance and housekeeping teams who will rectify these issues.We thank you for bringing this to our attention.Warm Regards,

10/10 Sangat Bagus

Paul

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We really liked the interior and design of the 1 bedroom apartment we stayed in. My wife and I were pleasantly surprised that the apartment absolutely corresponded to the photographs presented on the hotel website. (It often happens that everything looks beautiful in the photo, but not in reality). All furniture is in excellent condition, clean, cozy, comfortable. Another nice addition is that the hotel is located near the Queen's Park, that is convenient for morning walks or exercise.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Oaks Team pada tanggal 29 Feb 2024
Dear Paul,Thank you for providing your feedback, we are delighted to learn you had a great stay!We hope to have the chance to welcome you back soon.Warm Regards,

8/10 Bagus

Nicole

Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Oaks Team pada tanggal 29 Feb 2024
Dear Nicole,Thank you for providing your feedback.We hope to welcome you back in the future.Warm Regards,

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Oaks Team pada tanggal 29 Feb 2024
Dear Anonymous,Thank you for providing your feedback, we hope to welcome you back soon.Warm Regards,

10/10 Sangat Bagus

Cassandra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property has everything you need for a short or extended stay! Its modern and up to date! Beds confortable! We did have issues with wifi and rooms not quite soundproof (apologies to the floor we were on my son was exceptionally loud and obnoxious. ) loved sitting on the balcony and watching the bats
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Oaks Team pada tanggal 29 Feb 2024
Dear Cassandra,Thank you for providing your feedback, we are delighted to hear that you had a great stay!We hope to welcome you back soon.Warm Regards,

6/10 Cukup Baik

Daniel

Bepergian dalam rombongan, Traveler bisnis
Noisy at night due to being near pub . Apartment only had 1 bathroom for 2 rooms

8/10 Bagus

Tony

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Booking and check-in were straight forward, easy and professional. Room: clean with exception of crockery (dishes) and glasses, which we had to wash. This may be a consequence of only a single sachet of dishwashing liquid and a single dishwasher capsule being provided for multi-day stays. Maybe the hotel would consider providing sufficient washing liguid/capsules for length of stay. Overall, the apartment was very clean, well appointed and quiet. We would recommend this property, and will stay again. Check Out: straight forward with no delays.
Menginap 3 malam pada bulan November 2023

6/10 Cukup Baik

Nick

Traveler bisnis
Disukai: Kebersihan
The position was not good. Bit of a walk to go anywhere
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Michelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Unit had everything we needed for our stay
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Kathy

Disukai: Kebersihan, kondisi & fasilitas properti
It suited our stay
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Peter

Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Tim

Bepergian bersama teman
Disukai: Fasilitas
This was actually an extension to an original booking which I didn’t end up using. The reception staff were amazing with how they helped me at this time
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Tim

Bepergian bersama teman
Disukai: Fasilitas
Friendly helpful staff at reception who went above and beyond to cater for my needs
Menginap 2 malam pada bulan Agustus 2023

8/10 Bagus

Tania

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely hotel and clean rooms. The pub across was road had bands playing on the Friday and Saturday night, until 11pm or so and could be heard quite loud in our room which was at the front of the front of the property.
Menginap 2 malam pada bulan Juli 2023

8/10 Bagus

Wendy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Good clean accommodation. Noisy Isolated
Menginap 2 malam pada bulan Juli 2023

8/10 Bagus

Colin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2023

8/10 Bagus

Samantha, Conway

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The room itself was clean and spacious, bed and pillows extremely comfortable. We had our car parked in the undercover carpark however the rollerdoor wasnt working so people could access the carpark, the next morning each on of our canopy handles was opened where someone had tried to gain entry (they didnt thank god) food options were limited unless you wanted to walk atleast 800m but they do have menulog so we got food delivered. It was only noisy because the fire station is next door
Menginap 1 malam pada bulan Mei 2023

6/10 Cukup Baik

Lorelle

Disukai: Fasilitas
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2023

4/10 Buruk

Tracy

Menginap 1 malam pada bulan Januari 2023

10/10 Sangat Bagus

Mitchell

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Accommodation in Mackay can get quite pricey, but the Carlyle has all the same facilities - pool, great rooms etc - for a lot less than I am used to paying. Won't be staying anywhere else moving forward - glad I found this little gem!

2/10 Sangat Buruk

Mark

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Place was not clean. In need of a maintenance man many things broken. Whole place needs a renovation.
Menginap 3 malam pada bulan Oktober 2022

8/10 Bagus

Shannon

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Great place to stay for Rumble Skate event
Great Place to stay, awesome pool and comfortable rooms and off street parking. Close to coles and other food options. A short drive to Mackay skatepark, shopping centre and lagoon. We will be back!
Menginap 5 malam pada bulan September 2022

10/10 Sangat Bagus

Graham

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Family stopover in Mackay. Self contained unit. Close to all ammenities.
Menginap 5 malam pada bulan September 2022

2/10 Sangat Buruk

Michelle

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Unfortunately our room was very unkept. The room itself was tidy, but there were stains all over the carpet and the lounge seat cover could not even be done up. The lamp shade in the lounge room and main bedroom had splash stains on them. Very disappointed for an Oaks hotel. We were booked for a second visit on our return trip, but we have since cancelled and booked elsewhere.
Menginap 1 malam pada bulan September 2022

8/10 Bagus

Mark

Disukai: Kebersihan, staf & layanan
If you check in after 6 pm when the office closes you won't get internet access until after 9am the next day. Not good.
Menginap 2 malam pada bulan Agustus 2022

8/10 Bagus

Michael

Menginap 5 malam pada bulan Juli 2022

2/10 Sangat Buruk

Paul

Menginap 1 malam pada bulan Juli 2022

8/10 Bagus

Anne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location
The apartment was clean and generality comfortable with a well equipped kitchen, except a coffee plunger would have been desirable. However, the mattress was hard and uncomfortable. It needed a soft top. We were disappointed to see that there was no provision for re-cycling. Everything went to landfill! Not good enough!!
Menginap 3 malam pada bulan Juli 2022

10/10 Sangat Bagus

Sean

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was great! Check-in times difficult - but staff accommodating. Very friendly and spacious. A nice break from standard hotel rooms.
Menginap 1 malam pada bulan Juni 2022

10/10 Sangat Bagus

Amelia

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Mei 2022

2/10 Sangat Buruk

Kerri

Menginap 4 malam pada bulan April 2022

6/10 Cukup Baik

Glenn

Traveler bisnis
Disukai: Fasilitas, kondisi & fasilitas properti
Bad iron.
Menginap 1 malam pada bulan Mei 2022

4/10 Buruk

Nathan

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Dirty carpet and oily dirt stain on bed head from somebody’s disgusting body. Cockroaches and cigarettes outside on balcony.
Menginap 1 malam pada bulan April 2022
Tanggapan dari Front Office Manager pada tanggal 3 Mei 2022
Dear Nathan, Thank you for taking staying with us at the Oaks Mackay Carlyle Suites and for taking the time to write this review. Please accept my sincerest apologies for what appears to have been a well below average stay. We regularly have our units carpet cleaned, which also include cleaning of the bedheads and I have scheduled for the unit to be cleaned once again, so as not to provide any further guest with this sort of experience. Once again, I apologize for your experience with us. Should you return, I will ensure you have a contrasting experience with a near perfect, seamless stay. Please don't hesitate to contact me should you have any further need. Best regards, Tarusha Fernando Front Office Manager Oaks Mackay Carlyle Suites

6/10 Cukup Baik

Therese

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2022

10/10 Sangat Bagus

Glenn

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Easy location
Menginap 1 malam pada bulan Maret 2022
Tanggapan dari Front Office Manager pada tanggal 3 Mei 2022
Dear Glenn, Thank you for staying with us at the Oaks Mackay Carlyle Suites and for taking the time to complete this review! I am happy to see that you had a pleasant stay with us and found our location convenient. We hope to welcome you back. Best regards, Tarusha Fernando Front Office Manager Oaks Mackay Carlyle Suites

2/10 Sangat Buruk

Belinda

Menginap 1 malam pada bulan Januari 2022

8/10 Bagus

Greg Maxted and Imelda

Menginap 1 malam pada bulan Desember 2021

10/10 Sangat Bagus

Barbara

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan November 2021

8/10 Bagus

Tara

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2021

8/10 Bagus

joshua

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
just some issues with the room the Ceiling fan didn’t work and the aircon had black mould/dust needs cleaning and there was used bandages left in the bin
Menginap 1 malam pada bulan September 2021

6/10 Cukup Baik

Jeffrey

Tidak Disukai: Kebersihan
Short holiday in Mackay
Apartment should have been good but carpet was very dirty, utensils and cutlery not clean, missing even a basic fry pan and one light in kitchen didn't work, nor did the Foxtel. Staff were friendly but didn't respond to issues raised. Good parking and WiFi.
Menginap 3 malam pada bulan Agustus 2021

10/10 Sangat Bagus

Emily

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2021

8/10 Bagus

Lance

Traveler bisnis
Disukai: Kebersihan
Menginap 2 malam pada bulan Juli 2021

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
Appartement layout was good and generous size. Did not like the view, ground floor.
Menginap 4 malam pada bulan Juni 2021

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Definitely not four star unfortunately the photos don’t meet the expectations of the property. The apartment was not clean there was lots of dirty marks on the walls heavy stains on the carpet, dust everywhere and shower was very dirty and the couch was falling apart. I will not be staying again. During covid you would have thought the cleanliness would be stepped up. Disappointed.
Menginap 1 malam pada bulan Juni 2021

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan Juni 2021

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Our room wasn’t clean it had hair balls on the carpet in the main bedroom and empty water bottles from previous stay. Carpet in lounge room was dirty. And our car park was taken by another person staying at the hotel.
Menginap 1 malam pada bulan Juni 2021

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juni 2021

8/10 Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan April 2021