Just checked out after a 2 night stay at this brand new, impressive looking hotel from the outside located near the port of Makassar and the City Hall. However, I just dont think that they're ready to welcome guests at all. Let me run thru the pros and cons:
Pros: 1. Location is superb, just opposite Fort Rotterdam and on the waterfront. Walking distance to Losari Beach and street food bazaar
2. Sizeable room, strong aircon, comfy bed
3. Fairly complete in-room amenities including a mini fridge, an impressive looking 40" HD LED TV, slippers, and free mineral waters, coffee and tea.
4. Dining area has patio outside overlooking the Makassar port and a perfect place to catch some sea breeeze.
Cons: 1. Clueless and poorly trained staff: Front desk staff did not recognize what Orbitz is therefore having trouble locating my reservation. Promised to follow up on the reservation issue the morning after but never did. Had to chase them again a day after check in and was told it was resolved satisfactorily (apparently after Orbitz had sent them some sort of confirmation). However, upon checkout different FO clerk insisted thaf I pay for the accommodations again even after getting assurance the night before that everything was in order. Need approximately another 30 minutes just to find the same note that the night before clerk had found in less than a minute! While I was at the front desk, noticed that those two ladies manning the reception were overwhelmed by requests with free park