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Reviews of Royal Phoenicia Hotel

4 out of 5
Royal Phoenicia Hotel
Building No. 1288, Road No. 3931, Block No.339. Umm Al Hassam, Manama

Reviews

6.0
Rating 10 - Excellent. 3 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 8 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 6 out of 29 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alsadig

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t advise choosing the hotel ..old fashion they ask to keep your hotel or a CASH deposit not credit card….clubs music like a new year eve at Times Square.
Stayed 1 night in Aug 2022

10/10 Excellent

Rayyana, Dammam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a quiet place for an emergency day needed to spent at a hotel. The price was good for what they offered. They will charge you for water. You're only allowed 2 bottle of 330ml.
Stayed 1 night in Jun 2022

6/10 Okay

Ahmad, Philadelphia

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Standard
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The installations of the Hotel and room are excellent for the price I paid, to reach the hotel is a little complicated but is ok
Stayed 2 nights in Jan 2020
Response from . on 25 Feb 2020
Dear Guest, Greetings from Royal Phoenicia Hotel Bahrain. Thanks for your visit and for your review which will motivate us to do all our best to keep all our guests satisfied with our services. Wishing to welcome you again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from . on 5 Nov 2019
Dear Guest, Thanks for your visit and for your review and we are looking forward to welcoming you again soon.

10/10 Excellent

Thani, Manama

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room very good but not clean
Stayed 1 night in Jun 2018
Response from Khaled on 30 Jun 2018
Dear Guest, Thanks for your visit & your review to us, hoping that we will be always at your good expectations

8/10 Good

Catie, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel but no bathtubs.
They didn't see my request for a shuttle pick-up at the airport so I had to wait for the shuttle, but the info desk at the Airport called the hotel for me and it all worked out. When I checked in, I asked if my room had a tub. I was told the rooms did not have tubs and when I expressed my dismay, I was upgraded to a mini-suite. When I awoke the next morning with a migraine, the room comfort was very welcome. I was underwhelmed by the room service, but thankful that they had room service.
Response from Teresa on 30 Jan 2018
Dear Ms. Catie.Thank you for choosing Royal Phoenicia Hotel! And for your valuable time sharing your experience with us. Please accept our sincere apology for sending our shuttle late. We will certainly share your feedback with all the concerned department in order to take appropriate actions to improve those areas. Looking forward to welcoming you back soon. Kind regards.

6/10 Okay

Mouaz

Average hotel
It was good

2/10 Terrible

mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad
the manager not helpful

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Salem, Saudi

Liked: Staff & service
Disliked: Cleanliness, room comfort
Reception Staff very kind
So average , location is difficult to find, cleanliness is not good at all.

2/10 Terrible

James, Boise, Idaho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service and terrible location
This hotel is one of the worst that I have stayed at in my year in and out of Bahrain. The front of the hotel is located in an alley that is littered with garbage. The rooms are not any better. I found a lot of hair from previous guests in my bathroom. The TV channel selection is terrible, if you want English options. As there are many better hotel options in Juffair area, do not waste your time or money staying at the Royal Phoenicia.

8/10 Good

Mac, Virginia Beach Va.

Liked: Staff & service, property conditions & facilities, room comfort
Everything was great specially the staff
Wish I could had more time to spend with everyone there. I will be back someday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not worth
The staff are amazing, and they welcome you as a regular customer - although it is my first time- the hotel elevators are always closed or down. the roof ((( after party))) is really really disturbing all the neighborhood not the hotel guests only.

6/10 Okay

John, Saudi Arabia

Liked: Property conditions & facilities, room comfort
Disappointing Stay
We stayed here for 5 nights in September 20 15, and we regret doing so.The duty manager Mr. Isa, demanded we surrender our passports, I refused informing him that copies of passports were taken already by his reception staff, and I needed my passport in order to attend a function in my Embassy.My embassy will be lodging a written complaint to their operations manager, a Mr. Osama regarding the passport incident.There is a small pool area with 2 sun-loungers, and two tables with chairs for the Hotel guests to use! they were already in use each time we tried to use them. The location of the Hotel is far from any amenities/attractions. The staff in the "sea-view Bar" were excellent however and would like to personally recommend Ms. Analyn, and Messrs. Subash/Ashoka/ and Mr. Deo in room -service, they were always friendly and attentive providing excellent standard of customer care.

8/10 Good

Scott, KSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, clean, modern hotel
Excellent weekend break in the Royal Phoenicia. We were escaping from KSAfor the weekend. Staff were friendly and helpful, rooms very comfortable and clean. The only downside was the seaview bar - the music was dire and it ran out of draught Amstel on the first night and most bottled beer by the second night. Not what you are expecting in Bahrain after putting up with KSA being 'dry'. Still a very good stay in a modern hotel. We will be back.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, staff struggled with larger group. Rooms very nice, very clean, spacious. Colleague had loud music from room next door - he got no sleep. Pool okay, a bit small. Bar at hotel was okay, overlooked port area.

2/10 Terrible

Luis, Somewhere in Bahrain

Liked: Cleanliness, property conditions & facilities, room comfort
Mediocre
It was great until I had a friend of mine drop by and had to pay 10 bd for her to come up. They didn't give me a direct explanation why but I had to give him cash!

8/10 Good

Girish, Indian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experiance with Royal Phoenicia Hotel
new and clean hotel

2/10 Terrible

THOMAS

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very bad experience
The welcoming desk could not find my reservation it took a lot of time for them to get it. They kept my passport without telling me. They had a disco club at the 11th floor, I had a deluxe suit I needed something quiet. I couldn't sleep from midnight to 5am. The welcoming desks agents were barely polite and concerned, the grooms were very nice and aware.
Stayed 1 night in Jul 2019
Response from . on 9 Jul 2019
Dear Mr. Thomas, Greetings from Royal Phoenicia Hotel Bahrain. Thanks for your visit & for your review which may be helpful to us in improving our services that we delivered all your comments to hotel management for a proper action.

4/10 Poor

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Khaled on 17 Jan 2019
Dear Mr. Ali, Greetings from Royal Phoenicia Hotel Bahrain. Thanks for your visit & for your review which can help us to improve our services & do all our best to reach your maximum satisfaction. We are looking forward to welcoming you again soon to your hotel Royal Phoenicia Bahrain

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2018
Response from Khaled on 25 Jan 2018
Dear Guest, Thanks for your visit to Royal Phoenicia Hotel Bahrain & we are looking forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2017

8/10 Good

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتازة
جيدة
Stayed 1 night in Jun 2017

6/10 Okay

Stefano

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Iyad, KSA

جيد نوعاً ما
الفطور أقل من عادي

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto hotel excepto la ubicación
El hotel está bastante bien en general. El único problema es la ubicación. No hay restaurantes internacionales cerca.