4/10 Buruk
Christine
Bepergian bersama keluarga dan anak
17 Jun 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed for one night for a concert. One night to many.
We got told at check in that the pool was closed. Ok no biggie.
The bathroom had toilet paper that was already used on the rolls, like almost gone. Hardly any towels.
The room smelled musty and the air conditioner sounded like it was going to blow up at any moment. The front cover to it kept falling off.
My daughter found ANTS crawling on her while she was in her bed more than once throughout the night.
At checkout I could not voice any concerns because nobody was at the front desk for a good half hr while I was waiting to check out. Finally a housekeeper came from the breakfast Buffett with food, came around the desk to go eat in the back. Told us to just leave our room key. I got no checkout confirmation or anything.
I get home to realize I got charged $25 3 times for a security deposit when I was told it was a one time charge of $25. I have called twice now about it. I’m being rudely told it will fall off. The staff is not friendly. That’s great and all but I should never have been charged an extra $75 to begin with so I guess i’ll see how many more phone calls I have to make.
Worst stay ever at a hotel and wasn’t even there for 24 hrs.