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We really enjoyed our stay at Hotel Sakurai. We booked the top floor suites, which came with several extra benefits. The room was very large and well laid out, with a kitchen, a bathroom with a jacuzzi and stunning view, two bedrooms, and a living area. We were taken straight to our room by a concierge when we checked in, which was a nice touch. The view was excellent — you could see the town centre from the room. We also had access to the Sakura Lounge, where food and drinks were included,...

A bit of a culture change for the uninitiated, but this hotel is incredible. The staff are super friendly and helpful. Breakfasts are just lovely and served in a traditional environment that sets you up for the day. Wish we could have stayed for longer.

This hotel was an incredible experience from the moment we arrived at the station where a staff member of the hotel was waiting to pick us up with a shuttle to the hotel without us even requesting that service. We were greeted with a warm welcome at this beautiful hotel with green tea, shown to our beautiful room and the lovely staff explained the amenities available. The room was comfortable, the multicourse meal that evening was top quality and because of the special occasion we were surprised...

Fabulous, if I’m to comment on one thing it would be that check in was very slow. Otherwise it was stunning . Food was wonderful.

We were looking for a more traditional Japenese experience whilst also wanting to see the Snow Monkeys and this place did not disappoint! Free shuttle from the station to the hotel and we were greeted by very lovely staff members who gave us really useful info on the hotel and the onsen’s within the village. The hotel comes with 9 onsen’s which you can book and get private use through ur the day (no need to book after certain times, you just enter and lock the door). The hotel is also part of...

Our stay at the Chisun Grand was perfect for exploring Nagano, and for taking day trips further afield. The hotel is located only a few minutes walk from the train station, making day trips elsewhere very easy. The reception staff were very welcoming, and very accommodating when we found we had been given a nice twin room, rather than a double. This was not a problem, and we were quickly given a double room of an equal standard to the twin. There are some good bars and restaurants not far from...

Onsen was excellent with a great view of the valley.. evening meals well worth the half board

This was our first ryokan experience and we couldn’t have been more impressed. The staff were fantastic, the kaiseki dinner and breakfast were incredible and our room, with a private Onsen, was stunning. The area around the hotel is so picturesque. We had a great time exploring the streets, in our provided yukata, trying all the public onsen. We will certainly be back to Shibu Onsen

Room was clean, only had one bug come into the room and was easy enough to put outside. Staff were friendly, I forget there names but the people who waited on me and at reception were friendly, polite and helpful. Nice and peaceful and onsen was great. Loved the food here, it was the best food I ate in my month long trip to Japan and would 100% come back here

Very attentive staff. Easy check in. Close to station. Very good buffet breakfast. Reasonable room rates. Comfortable room. Everything you need really.

Great location, good room and breakfast, and lovely to have an onsen

Had a lovely stay at this Ryokan and would highly recommended it. Staff were kind & accomandating and made sure I felt welcome as a solo traveller. When they heard I intended to visit the monkey park the day I arrived, they especially arranged for transportation to take me there. The ryokan is english-friendly, especially my server for dinner who could hold a conversation. Food featured local ingredients and was excellent.

Amazing breakfast, close to the temple and most importantly felt welcome by the warm service and greetings from the family that runs the ryokan. Highly recommended.