"I booked this stay expecting a relaxing getaway based on the reviews, but unfortunately, it did not meet expectations.
During my visit, the hotel was extremely overcrowded with large groups of teenagers, and there was no prior notice given. Because of this, we were unable to enjoy any of the amenities. The pool and hot tub were consistently packed with kids, even late into the night, which made it impossible to relax or use the facilities we specifically chose this hotel for.
I was also frustrated with the lack of transparency regarding charges. Upon arrival, I was charged $75 without any explanation from the front desk, and later noticed an additional $43 charge that I did not authorize and still do not understand. Clear communication about fees should be standard.
Overall, this was not the experience I expected, and I left feeling disappointed. I would not choose to stay here again unless there are improvements in crowd control, communication, and guest experience."