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Ulasan untuk Southbank Apartments - Eureka Tower

4 out of 5
Southbank Apartments - Eureka Tower
7 Riverside Quay, Southbank, VIC

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 24 dari 48 ulasan" "
Penilaian 8 - Bagus. 16 dari 48 ulasan" "
Penilaian 6 - Cukup Baik. 4 dari 48 ulasan" "
Penilaian 4 - Buruk. 4 dari 48 ulasan" "
Penilaian 2 - Sangat Buruk. 0 dari 48 ulasan" "

8,8/10

Kebersihan

8,4/10

Staf & layanan

8,8/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

Ulasan

8/10 Bagus

Steve

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Lovely apartment, so much space. Could do with some pictures on the wall and mirrors.
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari GST pada tanggal 25 Mar 2023
Dear SteveThank you for reviewing your recent stay at The Eureka Towers, Southbank.We truly value your loyalty and would love to welcome you back in the near future.Warm regards.Guest Services Team

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan
Menginap 2 malam pada bulan Juli 2021

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We had a great room on the 31st floor, was clean, beautiful views. Close to everything.
Menginap 2 malam pada bulan Maret 2021
Tanggapan dari Reservations pada tanggal 16 Mar 2021
Thank you for your lovely comments. We do hope we see you again soon at the property.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan
We loved the apartment...amazing view lovely and clean ... great service from Lea
Menginap 2 malam pada bulan Januari 2021
Tanggapan dari Reservations pada tanggal 16 Mar 2021
Thank you for your review. I will make sure that Leah and management are advised of your commets

10/10 Sangat Bagus

Annette

Disukai: Kebersihan, kenyamanan kamar
Brilliant accommodation, great communication between parties.
Menginap 3 malam pada bulan Januari 2021
Tanggapan dari Leah pada tanggal 16 Mar 2021
Hi Annette, Thank you so very much for the review. We loved having you stay with us and hope to see you again in the future.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent
The apartment was excellently located and very comfortable. Would definitely stay there again
Menginap 3 malam pada bulan Maret 2020
Tanggapan dari The Southbank Apartments Team pada tanggal 16 Mar 2020
Dear Valued Guest, Thank you for your feedback. We are glad to see that you had an enjoyable stay. We hope you extend our hospitality to you again in the near future. Best regards

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
View was great. Friendly staff. Convenient city location.
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Robin pada tanggal 18 Nov 2019
Hello, Thank you very much for your amazing feedback. Please come to stay with us again :) Kind Regards, The Southbank Apartments Team

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We really liked the position of the venue and the security. We will be back!
Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari RR pada tanggal 26 Sep 2019
Thank you so much for taking the time to post this message. We really appreciate these kind words and look forward to see you again.

10/10 Sangat Bagus

Ron

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great spot excellent condition
It was so lovely and great location
Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari Robin pada tanggal 26 Sep 2019
Hello Ron, Thank you very much for your message. Do contact us again next time you are in Southbank.

10/10 Sangat Bagus

Alanna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2019

8/10 Bagus

Sheree

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing location and apartment features! Eugenia greeted us on arrival and was friendly, welcoming and informative. Apartment was clean, spacious and comfortable. Location was central to experience Melbourne. Highly recommended 👍
Menginap 2 malam pada bulan Juli 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We loved the location, the view, the security and great parking. Also the fact that staff met us to show us parking and up to the apartment
Menginap 2 malam pada bulan Juli 2019

10/10 Sangat Bagus

Sonya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2019

8/10 Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The lack of access to the gym/pool facilities was the only downside to the stay
Menginap 3 malam pada bulan Juni 2019

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I phoned as stated 3/4 hour before arriving at the property so that i would be met in the foyer as they did not have a reception desk. No one replied to the phone call but a recorded message to send a text.
Menginap 2 malam pada bulan April 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2019

6/10 Cukup Baik

Traveler terverifikasi

Menginap 2 malam pada bulan Maret 2019

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan Maret 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2019

10/10 Sangat Bagus

PABLO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfect Stay!
It was a perfect stay!! The location of the apartment is perfect! I will highly recommended and i will return in a futur
Menginap 2 malam pada bulan Februari 2019

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
The apartments where very nice, happy with them, but the customer service was disgusting, the girl wasn't very helpful, just kepted saying, if you don't do this we will cancel your rooms, she told me this 4 times plus and even sent me a email saying this. In stead of trying to sort the problem, she was rude and aragumentive. Needs more training or the sack. The man was very helpful.
Menginap 2 malam pada bulan Februari 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a 50th floor apartment with amazing views of the Yarra and the city. The apartment was well maintained, clean and very comfortable. It is in the perfect location for enjoying everything Melbourne has to offer.
Menginap 2 malam pada bulan Januari 2019
Tanggapan dari Reservations pada tanggal 5 Feb 2019
Thank you for you fantastic review. We do hope to see you again in the future.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was exactly what we hoped it would be, modern, stylish and well appointed without being over the top. Great location and very secure.
Menginap 2 malam pada bulan Januari 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic location. Easy walking distance to restaurants, shops, NVG art gallery, etc. Very clean and comfortable. Easy to communicate with staff, who were very friendly.
Menginap 3 malam pada bulan Januari 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like the view, the location and the lay out of the apartment. I did not like the water in the shower. It is hard to adjust to the temperature of the water in the shower and the water flow is not strong enough.
Menginap 3 malam pada bulan Januari 2019

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The apartment location was amazing. However, the apartment we stayed in did not look like the pictures as it was a different apartment. Also we discovered upon check in that we could not use any of the hotel facilities as we were not long stay residents. This was not indicated anywhere at all when booking and we were very disappointed as we were looking forward to utilising these.
Menginap 3 malam pada bulan Desember 2018

8/10 Bagus

bjorn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Mitt i smørøyet
Fantastisk beliggenhet og fenomenal utsikt! Bra leilighet
Menginap 2 malam pada bulan Desember 2018

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Proximity to CBD and dining venues..Public transport an easy walk
Menginap 4 malam pada bulan Desember 2018

4/10 Buruk

Suzanne

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan
Good apartment but poor customer service
Arriving at night, the process was weird with no dedicated reception and I was turned away by the building concierge and after an hour of wandering around the area trying to find the place I was looking for, I came back and insisted on entry so not what you want being tired at 11pm after a flight. Then I was told that the company couldn’t respond to my queries til business hours two days later as their office was unattended on weekends. So my mistake for not realising it was not a hotel setup. Even during my stay, some of the building concierges were unfriendly asking me brusquely if I was in the wrong building. The apartment itself was well located and well furnished although the shower recess was unclean.
Menginap 3 malam pada bulan November 2018

10/10 Sangat Bagus

Michelle

Great view and a lovely lady to great me. Very enjoyable place to stay, nice and close to the boardwalk.
Menginap 2 malam pada bulan November 2018

8/10 Bagus

Patrick, Brisbane

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Size of property was good, it was well laid out with excellent finishes and fittings. The quality of the apartment overall was higher than most four star hotels. The lack of amenities however made it feel a little less special.
Menginap 2 malam pada bulan November 2018

10/10 Sangat Bagus

DonnaJ, East Gippsland

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The views were breath taking and it was so quiet, right in the heart of the City. No need for car or public transport for me. I walked everywhere as it is so central to everything that is great about Melbourne. Will be back again, and again and again.
Menginap 3 malam pada bulan November 2018

10/10 Sangat Bagus

H

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
AMAZING views, Spacious suite, Excellent Service!
To get the 2 bedroom with floor to ceiling corner windows you need to request it...level 50 suite 8. The views were breath taking! Perfect for a relaxing getaway. Blockout blinds in the bedroom, spa SEPERATE bath, full kitchen & laundry were terrific. Even a balcony & a study! Staff were amazing to deal with from beginning to end, and meeting conceige easy. Terrific value for money in a prime location. Walking distance to DFO (along boardwalk 20min), City via footbridge & pedistrian access 10-15 min, and multiple places to eat, Village cinema @ Crown & Melb Convention & Exhibition Centre 15-20min walk. All flat...or get an Eco-Cab! Suite was clean, and laid out nicely. Towels & toiletries provided. Only thing was the bed a little too firm, and could hear traffic & helicopters up to midnight and after 5am...even from way up there! But that is being fussy. Walls from other suites were soundproof. Be lucky to find anything this amazing for the same price anywhere! Thank you :)
Menginap 3 malam pada bulan Oktober 2018

6/10 Cukup Baik

Brie, Warragul, Victoria

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Spacious Appartment in the CBD
My family and I (husband and 2 kids under 5) had a nice stay at Eureka Tower. The appartment had plenty of space and lovely views. I probably wouldn’t recommend it for young families though as it had quite a cold (un-family esk type vibe), as it’s a residential appartment building. That said, it would be ideal for older groups, visiting the city and wanting shared accommodation given the size of the appartment. The check-in process was a little strange, again due to the fact it’s a residential appartment building. 30 mins prior and again upon arrival, we had to phone a lady, who met us at a car park enterence, she then walked us to the underground parking spot before escorting us up stairs to our room to go through the check-in process. The other little thing, which was disappointing for our kids was the swimming pool (as shown in the photos on Wotif) was not available for us to use as only people staying longer than 28 nights have access.
Menginap 2 malam pada bulan Agustus 2018

10/10 Sangat Bagus

Jenny

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great room and customer service, nothing to fault. Hotel location so close to everything, no need for a car
Menginap 3 malam pada bulan Juli 2018

8/10 Bagus

Edward

Disukai: Staf & layanan, kenyamanan kamar
Stay and services was very good, room could have been cleaned a lot better and maintenance could do with a bit of a lift
Menginap 2 malam pada bulan Juli 2018

10/10 Sangat Bagus

Erica, Perth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfect location, very spacious (bigger than the photos show!). Great shower! Washer/Dryer so handy - full kitchen with full-size fridge just brilliant if you're staying longer than a few days and want to cook for yourself. Highly recommended.
Menginap 4 malam pada bulan Mei 2018

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice place to stay handy to everything in CBD. Quiet
Menginap 2 malam pada bulan Mei 2018

10/10 Sangat Bagus

Debbie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
‘Can’t wait til the next visit’
This is our second stay here. We love Eureka Apartments. Fantastic views, position and spacious rooms. Such great value for money. I wouldn’t want to stay anywhere else on Southbank.

8/10 Bagus

Debbie

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Spectacular views and luxurious accommodation
We loved our stay at the eureka apartments on Southbank. The position was perfect, as was the apartment and the spectacular views of the city. We couldn’t have asked for anything more wonderful. The only negative for our whole weekend was the check in system. It has no reception which we were fully aware of, but we had to sit out side for half an hour waiting for someone to meet us and after that had issues with our car parking They had forgot to book us a spot which led us to park on a different level to our apartment. Inconvenient for the designated apartment we took the spot from but meant we had to exit the building every time we needed our car. While it wasn’t a smooth check in, the quality of our stay far outweighed any inconvenience.
Menginap 2 malam pada bulan Februari 2018
Tanggapan dari Reservations pada tanggal 18 Feb 2018
Hi Debbie, Thank you for your feedback and for taking the time to provide it. We are pleased to hear that you enjoyed you stay and found the location and view to be great. We are sorry that there was an issue with car parking during your stay and this has been addressed with the reservations team. We hope to welcome you back again in the future.

4/10 Buruk

Nakul, Syd

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
No Service, took credit card picture, Big scam!!
This place is a complete scam, called a service apartment where there is no service, no basic amenities - NO toothbrush, Milk, cleaning. Basically you are on your own once you have entered the apartment. Firstly you can only enter the apartment if you let them take your credit card picture with CVV no. From the back. Which made me really uncomfortable. Called the apartment manager multiple times with no help. Even Wotif guys could not arrange a call back from them. Overall just pay for the location and get your card scammed!!
Menginap 4 malam pada bulan Desember 2017
Tanggapan dari Reservations pada tanggal 26 Des 2017
Hi Nakul, Thank you for taking the time to review Southbank Apartments. We are serviced apartments, however we are not a hotel, therefore do not provide amenities such as toothbrushes. Milk, tea, coffee, sugar, kitchen dishwashing tablets, laundry tablets, shampoo, conditioner and soap are all provided. You have the right to decline a photo being taken from our mobile concierge of your credit card, however a credit card number must be provided for any incidentals that may occur. Your credit card has not being scammed by our company. You have only being charged the amount of the accommodation and any additional extras that you may have purchased such as car parking or wi-fi.

10/10 Sangat Bagus

Kitty, Tasmania

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awesome location and views
Awesome location and well-organised concierge (as there's no reception). This was a gem and well priced on a really busy weekend. Will defintiely be staying again.
Menginap 2 malam pada bulan Oktober 2017
Tanggapan dari Reservations pada tanggal 26 Des 2017
Hi Kitty, Thank you for taking the time to review Southbank Apartments. We are pleased to hear that you enjoyed the view and location of the property. Unfortunately the outside window cleaning is organised by the building managers and is out of our control. We do advise our Housekeepers to clean the windows that they can access. We are pleased to hear you enjoyed the location and the ease of working with our mobile concierge team. We hope to welcome you back again soon.

8/10 Bagus

Traveler terverifikasi

The apartment was close to everything we wanted, it was clean and tidy with a gym and pool to use.
Menginap 2 malam pada bulan Oktober 2017

4/10 Buruk

Benjie, Sydney

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
False Advertising
Booked this hotel specifically because it has a photo of a decent gym. It is not mentioned anywhere on the website that you need to stay 28 days or more to have access to the gym. Falsely advertised. You are also not informed upfront of the cost of parking which is $30.00 a night. I believe this is excessive for this area. Also upon checking out, you need to drive your car out of the parking area, park in the streets and then return upstairs to your room and leave the keys, very inconvenient. Location is close to restaurants and the Casino. Room is average for the price. Not the best in it's price range.
Menginap 3 malam pada bulan Oktober 2017

8/10 Bagus

lauren, East Gippsland

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Location
Great assistance from staff member Adam. Room was spacious and clean. Check in and out was straight forward. Car parking was convenient.
Menginap 2 malam pada bulan September 2017
Tanggapan dari reservations pada tanggal 2 Okt 2017
Hi Lauren, Thank you for taking the time to review Southbank Apartments. We are pleased to hear that Adam was of great assistance to you during the check in process. We are also pleased to hear you enjoyed your stay with us and we hope to welcome you back again soon.

8/10 Bagus

Kat, Gippsland

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
EUREKA TOWERS
Beautiful place to stay, close to so many restuarants and other entertainment.
Menginap 2 malam pada bulan September 2017
Tanggapan dari Reservations pada tanggal 25 Sep 2017
Hi Kat, Thank you for taking the time to review Southbank Apartments. We are pleased to hear you enjoyed your stay in our apartments and that you were able to enjoy the many restaurants and entertainment options within Southbank. We hope to welcome you back again in the future.