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Ulasan untuk Nobu Hotel Miami Beach

5 out of 5
Nobu Hotel Miami Beach
4525 Collins Ave, Miami Beach, FL

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 505 dari 1001 ulasan" "
Penilaian 8 - Bagus. 160 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 140 dari 1001 ulasan" "
Penilaian 4 - Buruk. 84 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 112 dari 1001 ulasan" "

8,4/10

Kebersihan

7,8/10

Staf & layanan

8,2/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Devika

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Came here for a weekend getaway, which was amazing. We upgraded our room to the zen suite (awesome!), but I'm sure a standard room would also have been great. The suite had a wraparound balcony with fantastic views of the ocean and marina. Access to the beach was easy--we each had our own chair and umbrella, and it was fun to be able to order food and drinks to the beach. The beach area with other hotel clientele was peaceful and relaxing. The only negatives were that there was noise late at night outside and in the hallway, but I expect that on a Saturday night in Miami Beach. Service at the hotel bar could be slow, but not a big deal to me. The music in the lobby also got loud at night, which didn't bother us but might be good for others to be aware of. Overall, we had a great time here and would be thrilled to return.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 23 Apr 2024
Dear Devika,It was such a pleasure welcoming you to Nobu Hotel Miami Beach for your weekend getaway!We are delighted you thoroughly enjoyed our fantastic accommodations, and we appreciate you mentioning our stunning views and excellent beach service!Rest assured, your feedback about noise and the speed of service at the bar will be shared internally to ensure our high standards are being met and to seize any opportunity to improve. Thank you for your kind review and perfect rating, and we hope to have the honor of welcoming you back soon for another wonderful stay!Sincerely,Melissa FieldingHotel Manager

4/10 Buruk

Ibrahim

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
Customer service is terrible. The phone in my room didn't work the whole 3 night stay. Even with multiple complaints, it was never fixed and no one follow up With that.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Chamise pada tanggal 15 Apr 2024
Dear Ibrahim,We sincerely apologize for the lapse in service you encountered during your visit. This is certainly not the level of service we extend to our guests and I assure you this honest feedback with be addressed with the team. We hope you will allow us another opportunity to host you.

10/10 Sangat Bagus

Cynthia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Always a 5 star experience!
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 11 Apr 2024
Dear Cynthia,Thank you for the kind review! We're glad you enjoyed your stay, and we look forward to hosting you again at Nobu Hotel Miami Beach.Sincerely,Melissa FieldingHotel Manager

10/10 Sangat Bagus

Lauren

Menginap 2 malam pada bulan April 2024
Tanggapan dari Chamise pada tanggal 1 Mei 2024
Dear Lauren,Thank you so much for the positive review! We are delighted to have had you as our guest and look forward to your return.

2/10 Sangat Buruk

shevecia

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
No adult
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 10 Apr 2024
Dear Shevecia,We are troubled to see that you did not enjoy your visit and wish we had the opportunity to turn around the experience while you were still with us. We hope that you would consider staying with us again should your travels bring you back to Miami Beach.

10/10 Sangat Bagus

Elena

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was very clean. It looked exactly like on Expedia’s picture: king oceanfront with a balcony. I enjoyed in room dining, would recommend lobster tempura from Nobu food. The adult pool was perfect for relaxation. The service was exceptional.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Chamise pada tanggal 10 Apr 2024
Dear Elena,Thank you for being our guest and taking the time to share your amazing feedback! We are thrilled to know that you enjoyed your room accommodations, dining and the Nobu adults only pool. We look forward to creating more memorable moments with you!

10/10 Sangat Bagus

James

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were extremely satisfied with our stay and will be back in the future!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Chamise pada tanggal 8 Apr 2024
Dear James,Thank you so much for the wonderful review! We would be delighted to welcome you back!

8/10 Bagus

Rafaella

Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 1 Mei 2024
Dear Rafaella,It was a pleasure to host you once again! We are delighted to see that you enjoyed your visit and look forward to welcoming you back soon and earning a 5 next time.

6/10 Cukup Baik

angela

Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Staff were unprofessional and frankly unhelpful! My room wasn’t ready to check into until 5 because I literally hounded for a room! Room service would take an hour, you couldn’t get through to front desk period! The rooms were clean and nice thankfully
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 8 Apr 2024
Dear Angela,Please accept our sincerest apologies for the service lapses you experienced upon arrival. We are deeply sorry that we did not exceed your expectations on this visit and thank you for your honest feedback. We would certainly love another opportunity to host your travels should you return to Miami.

6/10 Cukup Baik

Adrian

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
Staff were great. Pool food and music was terrible. Room was nice. It was a little run down in the bathroom but besides that it was fine. We had some issues with noise from our neighbors one night and staff quickly handled it which we appreciated. I would probably go back if they upgraded their food and beverage offerings. Room service wasn’t 24/7 and pool food was really bad.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Chamise pada tanggal 3 Apr 2024
Dear Adrian,It was a pleasure to celebrate with you and we're delighted to see that you enjoyed your overall visit. We sincerely appreciate the honest feedback and will share your comments with the team so that we can make necessary improvements. We look forward to welcoming you back soon.

2/10 Sangat Buruk

Roushell

Bepergian bersama teman
Tidak Disukai: Fasilitas
When we arrived I was asked for my card then someone came over to let us know the ocean view zen room wasn’t available and placed us on the Eden roc side. No notification ahead of time no explaining prior to taking my card for payment after deducting before I got to the property. I was highly disappointed .
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 3 Apr 2024
Dear Roushell,Please accept our sincerest apologies for the challenges you encountered during your most recent visit. In addition to the discounted rate, we have extended a welcome back travel certificate and look forward to extending a true Nobu experience upon your return.

2/10 Sangat Buruk

Olivia

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I HIGHLY reccomend avoiding this hotel at ALLLLL COSTS! I actually think this hotel is probably giving Nobu a bad rep. I have never ever stayed at a 5 star hotel with such a poor experience. The customer service & overall service was extremely poor. It was really bad. I considered staying at another hotel because I didn’t know if I could stay here any longer. The hotel is notttttt nice. The adult pool was the only nice part of this hotel but we tried to get lunch there and they said they weren’t serving lunch sooooo that was nice. We had 4 people in our room & they only gave us 2 chairs??????? The security guard was screaming at me because I didn’t have my wrist band on- I said you cannot yell at your hotel guest like that? When calling the front desk they may or may not answer. The sauna was broken and cracked. If you need anything from the front desk expect to wait an hour for it. We waited an hour for ice. The breakfast buffet was an actual joke and like $50 a person. They had rubbery eggs, sausage, bacon, hash browns and danishes. Waited 30 minutes to get seated when the restaurant was less then half full. Asked for extra ketchup for my burger at lunch- just never got it. I stayed at the Nobu in Cabo a few weeks ago and my experience there was unmatched. I am embarrassed for this hotel. Spend a few hundred more a night and stay at 1 Hotel south instead. TRUST ME!!! Sooooooooo bad here. Never ever ever ever ever again. I don’t think I would stay here for free
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 3 Apr 2024
Dear Olivia, We are deeply sorry to read about the disappointing visit and wish we had the chance to turn around the experience while you were still with us. We sincerely appreciate you taking the time to share honest feedback as it affords us the opportunity to evaluate our operations and make necessary improvements. Should your travels bring you back to Miami, we would be delighted to extend a true Nobu first-class experience.

4/10 Buruk

Kathy

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
First we were suppose to be checked in latest by 4pm which is understandable since we came at 3:30. But we weren’t checked in till 4:45pm. We decided to eat in the bar area while waiting for our room and we ordered nobu food but our drinks didn’t come till we finished eating. Finally we get our room and see a gross centipede crawling. Secondly the room service food was literally disgusting we paid $113 for a burger and salmon. We ordered a dessert crème Brulé and it wasn’t even light on fire like it said
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 3 Apr 2024
Dear Kathy,We are saddened to read that the room was not ready by 4PM and that you experienced a long wait for food. Your feedback regarding the centipede and the less than satisfactory food quality has been shared with the team. We thank you for the honest feedback and hope that you will allow us another chance to host your travels.

10/10 Sangat Bagus

Milly

Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Andrea pada tanggal 23 Apr 2024
Dear Milly,Thank you for the wonderful rating! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

8/10 Bagus

Melissa

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
I like the place, atmosphere was great, but the service was not the great, I believe cause the Tips are ready including in everything the employee don’t make the effort for a least smile.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 1 Apr 2024
Dear Melissa,We are pleased to read that you enjoyed your overall stay. Thank you so much for taking the time to share your honest feedback regarding the service. We are deeply sorry that we did not exceed your expectations in that regard and will address the service lapses with the team.

2/10 Sangat Buruk

Michael

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 23 Apr 2024
Dear Michael,We are saddened to see that we did not exceed your expectations during your visit. We wish we were notified of any issues while you were still with us and hope you will allow us another opportunity to host you.

2/10 Sangat Buruk

Darcy

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Management was pretty poor complained a few times about certain matters in the room never heard from anyone about the problems
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 1 Apr 2024
Dear Darcy,We are disappointed to read that we did not exceed your expectations during your recent visit. Upon review of your reservation, we attempted to contact you throughout your stay following your complaint. Nonetheless, we wish we had an opportunity to turn your experience around while you were still with us and hope you will allow us another chance to host your travels.

10/10 Sangat Bagus

Michael

Disukai: Fasilitas
We had an amazing stay Staff amazing the hotel was great My only issue was that the rooms are not soundproof and you can hear any noise from inside the room
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 1 Apr 2024
Dear Michael,Thank you for staying with us and for sharing your experience.It's wonderful to know you thoroughly enjoyed your visit and that our dedication to service and professionalism was reflected in our team's performance.Your feedback about noise is understood, and we'll be sure to share it internally to determine ways of improving in this respect. It was a pleasure having you here, and we'd be honored to welcome you back to Nobu Hotel Miami Beach anytime.Sincerely,Melissa FieldingHotel Manager

10/10 Sangat Bagus

Genesis

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was clean the staff very helpful and friendly all the time
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 1 Apr 2024
Dear Genesis,We are delighted to have had you as our beloved guest and sincerely thank you for the wonderful review. We are pleased to see that you enjoyed the clean facilities and friendly service, we hope to welcome you back soon!

8/10 Bagus

Anita

Disukai: Staf & layanan
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 1 Apr 2024
Dear Anita,Thank you so much for the positive review, we hope to welcome you back soon!

2/10 Sangat Buruk

Nolan

Disukai: Kebersihan, fasilitas
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 23 Apr 2024
Dear Nolan,We are deeply sorry to see that you did not enjoy your stay and wish we had the opportunity to address any issues you may have experienced while you were still with us. We hope to have another chance to host you!

10/10 Sangat Bagus

martine

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Andrea pada tanggal 16 Apr 2024
Dear Martine,We greatly appreciate your positive feedback and we are glad you had a great experience at our hotel. We look forward to welcome you back!

4/10 Buruk

Nilda

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overcharged for food even though we had breakfast package. Lobby and spa areas were noisy and dirty.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 27 Mar 2024
Dear Nilda,Thank you so much for the honest feedback. We are deeply sorry to read about the less than satisfactory experience with the breakfast and hotel facilities. We assure you that these issues with be addressed with the team.

6/10 Cukup Baik

Mattia

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 15 Apr 2024
Dear Mattia,Thank you for taking the time to complete a review. We are deeply sorry that we did not exceed your expectations and hope that you will allow us another opportunity to host your travels.

8/10 Bagus

Jamaal

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 8 Apr 2024
Dear Jamaal,Thank you so much for your positive feedback. We look forward to welcoming you back soon!

10/10 Sangat Bagus

Noureddine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great all around
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 19 Mar 2024
Dear Noureddine,Thank you so much for the positive feedback. We hope to have another chance to host your travels!

8/10 Bagus

Dimitri

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 25 Mar 2024
Dear Dimitri,We are delighted to have had you as our beloved guest and sincerely thank you for the positive review!

10/10 Sangat Bagus

Kelsey

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 17 Mar 2024
Dear Kelsey,Thank you so much for the positive feedback. On behalf of the Nobu Miami Family, we would be delighted to welcome you back!

10/10 Sangat Bagus

Douglas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
nice property with friendly service. Nice pools and restaurants
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 17 Mar 2024
Dear Douglas,Thank you so much for the wonderful review! We are delighted to hear that you enjoyed the service and facilities. Whenever your travels being you back to Miami, we would love to host your travels again!

10/10 Sangat Bagus

Jacqueline, Lake Worth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
nice room. wallpaper in bath peeling off walls. at pool bird droppings on ledge need to be kept cleaner
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 17 Mar 2024
Dear Jacqueline,Thank you so much for taking to time to share feedback about your visit. I am sorry to read that you encountered challenges with the product and bird presence, this honest feedback with be shared with the team. We are delighted to see that you enjoyed your overall stay and would love to host your travels again!

6/10 Cukup Baik

Kani

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 3 Apr 2024
Dear Kani,Thank you for taking the time to submit a review. We saddened to see that we did not exceed your expectations on this visit and hope to welcome you back soon.

10/10 Sangat Bagus

Daimy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 3 Apr 2024
Dear Daimy,We are pleased to see that you enjoyed your stay and look forward to welcoming you back soon!

10/10 Sangat Bagus

Erica

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 27 Mar 2024
Dear Erica,We sincerely thank you for the great review. On behalf of the Nobu Miami Family, we look forward to welcoming you back!

10/10 Sangat Bagus

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was well maintained and the staff was attentive and friendly. The rooms were clean and well appointed. The only negative was the birds in and around the pools.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 7 Mar 2024
Dear Michael, On behalf of the Nobu Miami family, we sincerely appreciate the wonderful review. I am delighted to hear that you enjoyed the accommodations and friendly service. Thank you for your honest feedback regarding the birds, this will be shared with management. Please come and see us again whenever your travels bring you back to Miami Beach.

10/10 Sangat Bagus

Kelly

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was great!
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 7 Mar 2024
Dear Kelly,We are delighted to hear that you enjoyed your visit and look forward to welcoming you back soon! Thank you so much for the positive feedback.

10/10 Sangat Bagus

Nina

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Chamise pada tanggal 25 Mar 2024
Dear Nina,Thank you so much for the positive review. We look forward to hosting you again!

6/10 Cukup Baik

Jennifer

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas
We seemed to be overwhelming the happy hour server who may have been the only server manning the 10 plus tables. The adult pool attendant was also inconvenienced by us, because we showed up one hour prior to sunset closing. She managed to help us get 2 margaritas with a mandatory 20 percent tip that cost $60 total, no joke. Thoroughly unimpressed with the service all around.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Chamise pada tanggal 7 Mar 2024
Dear Jennifer,Thank you so much for taking the time to share your honest feedback. We are disappointed to hear about the service lapses you experienced at our outlets and assure you this will be shared with management. Please know that we aim to exceed expectations and are deeply sorry that we did not get it right this time. We hope you will allow us another opportunity to host your travels.

10/10 Sangat Bagus

Chanel

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I went for my eRthdsy on 2/28.. I had a great time.. I give it a 9/10… minus the prices for drinks and the $7 chips. I highly recommend the hotel.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Chamise pada tanggal 3 Mar 2024
Dear Chanel,We are delighted to see that you enjoyed your stay with us. On behalf of the Nobu Miami Family, we look forward to your return.

2/10 Sangat Buruk

shakira

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Chamise pada tanggal 29 Feb 2024
Dear Shakira,Upon reviewing your reservation, I see that you canceled the booking. Nonetheless, we hope you will allow us another opportunity to host your travels.

10/10 Sangat Bagus

Joanna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Chamise pada tanggal 29 Feb 2024
Dear Joanna,We are pleased to see that you enjoyed your visit! On behalf of the Nobu Miami Family, we look forward to hosting you again.

8/10 Bagus

Baran

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Hotel design is well thought. It is also situated at a beautiful part of the Miami Beach. However, the quality of service seems to be an afterthought. The room service is very inconsistent. While some sessions of the room service do a complete job, other ones only end up changing the sheets and nothing else. Also some of the staff have very little or no interest in their duties with orders being wrongly prepared and other issues etc - which could be not their fault but could be a general employee satisfaction issue.
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 27 Feb 2024
Dear Baran,Thank you for sharing your thoughts with us. We are glad that you highlighted our location and design. However, we are disheartened that we were unable to meet all of our expectations. What you described is not typical of a stay with us. Our team usually strives to meet the highest standards when it comes to service. Your feedback will be shared with our entire team so that we can begin making the necessary improvements. Please visit us again for a much better experience. Sincerely,Melissa FieldingHotel Manager

8/10 Bagus

Philippe

Nice
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Chamise pada tanggal 24 Feb 2024
Dear Philippe,Thank you so much for the review. We are delighted to see that you enjoyed your visit and look forward to your return!

6/10 Cukup Baik

Victoria

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
No menciona que comparte propiedad con eden roc, las instalaciones no estan al nivel del precio.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 23 Feb 2024
Dear Victoria,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the facilities, and we'll keep your comments in mind. If you're in the area again, we hope you'll come back to see us.Sincerely,Melissa FieldingHotel Manager

10/10 Sangat Bagus

Richard

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a nice ocean view room with a balcony which was very pleasant. We enjoyed having the multiple pool areas and the hotel is on a very nice beach. The location is convenient, the staff were friendly and responsive, and of course our dinner at NOBU was fantastic.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Chamise pada tanggal 21 Feb 2024
Dear Richard,We are delighted to see that your enjoyed your visit. Your wonderful comments regarding the view, pool and beach, NOBU and friendly staff will be shared with the team. Thank you so much for your kind words, we hope to welcome you back soon!

2/10 Sangat Buruk

Viviana

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Chamise pada tanggal 25 Mar 2024
Dear Viviana,We are disappointed to see that we did not exceed your expectations and wish we had to opportunity to address your concerns while you were still with us. We certainly hope that you will allow us another chance to host your travels.

10/10 Sangat Bagus

Milad

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was perfect The food at Nobu restaurant was a very unique experience
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Chamise pada tanggal 21 Feb 2024
Dear Milad,Thank you for the wonderful review! We are delighted to hear about your "perfect" experience. On behalf of the Nobu Miami Family, we hope to welcome you back soon!

4/10 Buruk

raj

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
First the positive: Gabby and front desk staff were great. Negatives: overpriced for the facilities. Service at the lounge bar and OCEAN social were terrible. Rude in some cases. Taking the elevator was a nitemare. Literally took 20mins sometimes to get up to the room. Unacceptable.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Chamise pada tanggal 21 Feb 2024
Dear Raj,Please accept our sincerest apologies for the less than satisfactory experience with the guest elevators and food & beverage outlets. This honest feedback will be shared with the team. We are delighted to see that there were some positive aspects from your visit, such as Gaby! We hope you will allow us another chance to host your travels.

2/10 Sangat Buruk

SANGEETA

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
The room had no air conditioning and they only gave us 100 dollars off
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 19 Feb 2024
Dear Sangeeta,Thank you for sharing your experience with us.We understand the importance of a comfortable environment and apologize for any inconvenience you encountered. We did attempt to fix the issue immediately when you advised us but there was a do not disturb on your door.I will work with my team to find a way to better address your challenge. Your feedback is valuable, and we are very sorry for the challenges you encountered. If your travels should have you back in Miami please reach out to me directly.Sincerely,Melissa FieldingHotel Manager

10/10 Sangat Bagus

Joseph

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great family hotel. Quiet and relaxed. The staff our amazing and very courteous.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 19 Feb 2024
Dear Joseph,We're thrilled you enjoyed your stay and found the atmosphere tranquil and inviting. It's wonderful to know that our dedicated team members contributed to making your experience memorable with their exceptional service and genuine hospitality. Your kind words mean the world to us, and we can't wait to welcome you back to Nobu Hotel Miami Beach for another relaxing stay.Sincerely,Melissa FieldingHotel Manager

10/10 Sangat Bagus

Leith

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 19 Feb 2024
Dear Leith,It's wonderful to have earned your outstanding rating of Nobu Hotel Miami Beach!We're delighted that you enjoyed our excellent location and trust that the rest of your visit was just as enjoyable. Thank you for choosing our hotel and we hope to welcome you back soon!Sincerely,Melissa FieldingHotel Manager