"We tried it out as something new. Husband got caught in elevator (which was a hazard if a kid were to). The sensor that tells it to stop when someone is in between the doors wasn’t working. We just got told, “sorry that happened to you” like they had a script to follow. Our room wasn’t ready for us in a sense that we could tell the blankets weren’t changed because there was still food in the bed, hair in the bathtub etc. we’re told someone would be reaching out to go over our experience but have yet to receive that call, so that tells me that they could care less. Great Wolf blew them out of the water in my option. My husband said it’s like a temu version of Great Wolf and I couldn’t agree more. "