"My stars were all high. But my overall rating was a three. This is because of small things that added up. The shower kept going from scalding hot to freezing cold every minute or so. There was *constant* banging around heard from another room that could be heard in the bathroom, even at 3am. The snack bar was not staffed, the machine wouldn't work with cards, and they had no utensils for things like ice cream. The sink was slow to drain, so it backed up frequently. One of the elevators broke. The room was rather small for the price.
However, the room was clean. The bed was AMAZING. The staff was respectful and nice. The restaurant was good. The location was exactly what we needed. Parking was perfect (though expensive) and valet was optional. The view was nice in the room and the working elevators were quick and efficient. "