Front of property

Reviews of Carlisle Inn Walnut Creek

3 out of 5
Carlisle Inn Walnut Creek
4949 State Route 515, Millersburg, OH

Reviews

9.6

Exceptional

Rating 10 - Excellent. 859 out of 1001 reviews" "
Rating 8 - Good. 97 out of 1001 reviews" "
Rating 6 - Okay. 33 out of 1001 reviews" "
Rating 4 - Poor. 10 out of 1001 reviews" "
Rating 2 - Terrible. 2 out of 1001 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good customer service.
Stayed 1 night in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Marcie on 21 May 2024
Thanks Richard!

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the rooms are clean and large. I enjoyed the atmosphere of the hotel and plan to return. I have stayed here several times and always enjoy my visit.
Stayed 1 night in May 2024
Response from Marcie on 20 May 2024
Thanks Jeff! It is always our pleasure to welcome repeat guests like yourself. We are looking forward to your next visit to Ohio's Amish Country.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is lovely. Decorated beautifully and staff are the most polite I ever met. Room is the best with a perfect view.
Stayed 1 night in May 2024
Response from Marcie on 19 May 2024
Thank you so much for your kind words Patricia! So happy to hear that the staff was polite and the view was perfect!

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property; very quiet; pleasant staff. Good breakfast and evening snack time. Convenient to shopping and an Amish restaurant.
Stayed 2 nights in May 2024
Response from Marcie on 16 May 2024
Thank you so much for taking the time to write this kind review Teri! We are thrilled that you enjoyed your stay.

10/10 Excellent

Eleonora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in May 2024
Response from Marcie on 16 May 2024
Thank you Eleonara!

6/10 Okay

Brandi, Barberton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve always enjoyed staying at this inn. The staff is great and it’s always clean. The only disappointing thing this time was that the breakfast menu was pretty much the same the thing both mornings were there. Last year it was sausage gravy and biscuits one day and eggs and sausage the next. This year it was eggs and sausage both days. But, other than that, it was great.
Stayed 2 nights in May 2024
Response from Marcie on 16 May 2024
Thank you for your honest feedback. I am so sorry that you were disappointed with breakfast, we do try to alternate our complimentary offerings. Hopefully next time we can get that "3" up to a "5"

10/10 Excellent

Dorell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a place for peace and quiet. You can spend time talking in the evenings. It is a beauty. Lobby level rooms have terraces that are shared, upper rooms have balconies. No microwave in our room. It is Amish Country, so very little is open on Sunday.
Stayed 1 night in May 2024
Response from Marcie on 12 May 2024
Thank you so much for taking the time to leave your honest feedback Dorell. We are so glad you found our property to be so beautiful. Please note that we don have a public microwave for guest use in our breakfast area and all suites so have one in-room. We certainly hope you will be our guest again!

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adjoining room (door) little noisy. Bed posts stuck out from bed, little hard on feet and shins.
Stayed 3 nights in Apr 2024
Response from Marcie on 11 May 2024
Hi Dennis. Thanks for the honest feedback. We have several different bed types to keep the uniqueness of our guest rooms & we will have maintenance look at the bed in your room. We thank you for being our guest. We certainly hope you will give us another try!

10/10 Excellent

Bonita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it clean staff were so nice and the breakfast was very nice
Stayed 1 night in May 2024
Response from Marcie on 7 May 2024
Thank you Bonita!

10/10 Excellent

Marsha

Travelled with partner
We love here and beautiful view out and love to use balcony
Stayed 1 night in May 2024
Response from Marcie on 5 May 2024
Thank you so much for this great review Marsha! We look forward to your next stay.

10/10 Excellent

Ginny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Parking is a little issue when you have a disabled person but otherwise it was fantastic. Compliments to the cleaning and maintenance staff!
Stayed 1 night in May 2024
Response from Marcie on 3 May 2024
Thank you so much for your feedback Ginny. We appreciate guests like you.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The Property and staff were wonderful. The whole place was clean and well maintained. Lovely views and friendly people made for a very pleasant stay.
Stayed 1 night in Apr 2024
Response from Marcie on 1 May 2024
Thank you so very much Sandra. We are thrilled that you had such a great experience.

8/10 Good

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is a standard breakfast you would expect at any hotel but not in a great hotel in Amish Country with a restaurant next door The coffee was bad also
Stayed 2 nights in Apr 2024
Response from Marcie on 27 Apr 2024
Sabrina, Thank you for your feedback. We are so sorry you were displeased with our complimentary breakfast. We certainly wish we could carry all the great choices that Der Dutchman has to offer but unfortunately, in order to keep our breakfast at no additional cost for our guests, we do have to limit what we have on the buffet. Please know that we do offer 25% off coupons for any guests who would prefer to dine next door. Again, we apologize for missing our mark with you & we thank you for your feedback and hope to see you the next time you visit Walnut Creek.

10/10 Excellent

Marcia

Stayed 1 night in Apr 2024
Response from Marcie on 19 May 2024
Thanks Marcia!

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet and very clean!
Stayed 1 night in Apr 2024
Response from Marcie on 26 Apr 2024
So happy you enjoyed your stay Kathy!

2/10 Terrible

Dennis

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
They did not have my reservation that I made thru Expedia Tried to tell me I must have made it at another inn when I showed them it was booked thru Expedia they made excuse sometimes it doesn’t register. Luckily they had a room for us or we would nave been out in the cold if you are going to use a third party service to offer your bookings make sure they work . I will not stay here again and will warn my friends to avoid staying here
Stayed 1 night in Apr 2024
Response from Marcie on 26 Apr 2024
Thank you for for feedback Dennis. So sorry you had such an unpleasant experience at check in. We take full responsibility for the confussion and we are so glad we were able to make things right for you before you left. Please reach out to the General Manager directly to book your next stay.

10/10 Excellent

Kim

Travelled with partner
Liked: Amenities, property conditions & facilities
Great amenities, friendly
Stayed 4 nights in Apr 2024
Response from Marcie on 22 Apr 2024
Thank you so much Kim.

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient property. Loved having a little porch to sit on.
Stayed 1 night in Apr 2024
Response from Marcie on 22 Apr 2024
We really appreciate your feedback Joyce! We hope to see you again soon.

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a delightful surprise! The facility is charming and is very well maintained. Check in was a breeze. The young lady behind the desk was very courteous and had great dinner suggestions. Our room was very clean. Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Marcie on 15 Apr 2024
We are so happy you had such a great experience. We look forward to your next stay with us!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service
Lovely location and excellent customer service from every staff member. Very comfortable bed and exceptionally clean. Guest room walls showed wear and tear. No comfortable chair in room.
Stayed 1 night in Apr 2024
Response from Marcie on 11 Apr 2024
Thank you for your honest feedback. Please know that many of our rooms do have comfortable chairs and even recliners. Please reach out to us the next time you want to book so we can get you into one of those rooms!

8/10 Good

A Lynn, Swan Quarter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to great restaurant and shopping nearby. Loved the views off patio.
Stayed 2 nights in Apr 2024
Response from Marcie on 6 Apr 2024
Thank you for taking the time to review our property. We'd love to know how to get that "4" up to a "5"

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property; great staff!
Stayed 3 nights in Mar 2024
Response from Marcie on 5 Apr 2024
Thank you Timothy! We look forward to your next stay.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marcie on 5 Apr 2024
Thanks Lance

10/10 Excellent

thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the scenery and size of the hotel and room
Stayed 1 night in Apr 2024
Response from Marcie on 5 Apr 2024
Thank you so much Thomas.

4/10 Poor

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was our 2nd stay at Carlisle Inn. First stay was in Dec. and everything was absolutely wonderful. Our 2nd stay was good all but the room on 3rd floor. It was old, outdated, laid out wrong, bed was hard and lumpy & guts falling out of bed springs. We will stay there again but will be very choosy on which room we stay in. The staff is great & very helpful.
Stayed 1 night in Feb 2024
Response from Marcie on 31 Mar 2024
Hi Michael-thank you so much for your honest feedback. We are always looking to improve for our valued guests. We are in the process of updating our mattresses and we will certainly have maintenance look at the bed & see if it is time for a replacement. We are so very sorry that you were uncomfortable during your stay and hope we are able to redeem ourselves on your next visit.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, room was spacious and wonderful balcony
Stayed 1 night in Mar 2024
Response from Marcie on 31 Mar 2024
Thank you Michelle!

10/10 Excellent

Rod

Travelled with family
Liked: Property conditions & facilities
Cleanliness and polite and professional check in
Stayed 1 night in Mar 2024
Response from Marcie on 31 Mar 2024
Thank Rob! We're so glad you had a great stay.

6/10 Okay

Gretchen

Travelled with family
When asking the front desk if we could have a room on the quiet side of the hotel (plus not a busy week) the front person said “since I booked thru a third party they couldn’t give me a better room. If I had booked directly thru them they could give me a better room.” We have been given the same room each time we booked thru the same third party. Unfortunately the mattress is hard and the room is right next to the elevator and dining area. Very loud. Didn’t realize it’s due to NOT booking directly thru the hotel.
Stayed 2 nights in Mar 2024
Response from Marcie on 29 Mar 2024
Thank you for your honest review Gretchen. I was very concerned when I read it because we do not discriminate against our 3rd party guests. It is true that you are not able to select a specific room number/side of the hotel through a 3rd party application and it is also true that we are unable to change the room type of a 3rd party booking, but we can certainly relocate a guest to another room of the same type if one is available. I looked into your reservation and it seems that you booked a 2 night stay on Monday March 25th & Tuesday March 26th and we were in fact full on that Tuesday night other than our handicap accessible room & the room right next to yours, which was occupied during your first night. Please note that we do not assign your room when you book through a 3rd party, the 3rd party booking agent assigns your room. I am very sorry if you felt discriminated against because you booked through a 3rd party, it should have been properly explained to you that the only way to select a specific room number or request an upgrade is to book directly through the hotel. Please call the GM to discuss this matter further.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations; clean, nice rooms, nice amenities, nice breakfast. It would have been nice to have two chairs in the room.
Stayed 3 nights in Mar 2024
Response from Marcie on 26 Mar 2024
Thank you for your feedback Brian. Our Executive King rooms do have two recliners so definitely keep that in mind for your next stay.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the property is fantastic.
Stayed 1 night in Mar 2024
Response from Marcie on 26 Mar 2024
Thank you so much George!

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Marcie on 26 Mar 2024
Thank you Dorothy.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views was amazing, rooms were a nice size, there was continental breakfast every morning. They do cookies and popcorn from 6pm to 9pm everyday but Sunday evening, which was a nice touch. You could walk to Der Dutchman which was right next-door to eat dinner if you didn't want to drive anywhere. It was super nice and cozy.
Stayed 3 nights in Mar 2024
Response from Marcie on 19 Mar 2024
Hi Jamie- Thank you so much for taking the time to write this great review. We are so happy that you enjoyed our amenities and beautiful views. Walnut Creek is a cozy little town and its wonderful that you were able to explore and visit Der Dutchman. We cannot wait to have you as our guest again!

10/10 Excellent

beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great very clean, quiet and very comfortable.
Stayed 2 nights in Mar 2024
Response from Marcie on 18 Mar 2024
Thank you so much Beverly! We cannot wait to have you as our guets again!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marcie on 12 Mar 2024
Thank you Tim!

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When checking in at the service desk, neither the two people are very friendly because we use the third-party and they said they frown on that didn’t seem to treat us well after that
Stayed 1 night in Mar 2024
Response from Marcie on 6 Mar 2024
John, I absolutely hate to think you felt that anyone was rude to you. We are grateful to all our guests no matter how they book. I do see that you are still in house & we'd love the opportunity to make it right for you and invite you back for a free night on us. Please reach out to the General Manager at your earliest convenience to discuss.

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marcie on 6 Mar 2024
Thank you Harris!

10/10 Excellent

Jerry

Travelled with family
Loved our balcony room with beautiful quilts in our large bedroom. Snacks at 6 pm and free breakfast in the morning.
Stayed 1 night in Mar 2024
Response from Marcie on 4 Mar 2024
Thank you so much for your feedback Jerry! We are thrilled that you enjoyed your stay so much.

10/10 Excellent

Kimberly K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marcie on 4 Mar 2024
Thank you Kimberly.

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn is beautiful. Clean, comfortable. Has a very homey feel. Super soft water! Will absolutely stay here next time we visit this area.
Stayed 1 night in Mar 2024
Response from Marcie on 2 Mar 2024
Hi Judy. Thank you so very much for this kind review. We are thrilled that you had such a great experience. Please come be our guest again!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room. Nothing bad to say
Stayed 1 night in Feb 2024
Response from Marcie on 26 Feb 2024
Thank you so much Timothy!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marcie on 26 Feb 2024
Thanks Thomas!

10/10 Excellent

phillip

Stayed 1 night in Feb 2024
Response from Marcie on 20 Mar 2024
Thank you!

10/10 Excellent

Howard

Stayed 1 night in Feb 2024
Response from Marcie on 20 Mar 2024
Thanks Howard!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marcie on 20 Feb 2024
Thanks Dan!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Marcie on 19 Feb 2024
Thank you Steve!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Marcie on 15 Feb 2024
Thanks Tom. We'd love to know how to turn that "good" into a "great"!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating to all our needs. The room was very clean and comfortable. Would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Marcie on 13 Feb 2024
We really appreciate this kind review Jennifer. Please be our guest again in the future!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Marcie on 13 Feb 2024
Thank You Holly.

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Inn in a lovely area!
Stayed 2 nights in Dec 2023
Response from Marcie on 13 Feb 2024
So glad you enjoyed your stay Bethany!