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Reviews of AmericInn by Wyndham Stillwater

2 out of 5
AmericInn by Wyndham Stillwater
13025 60th St N, Stillwater, MN

Reviews

8.2

Very good

Rating 10 - Excellent. 226 out of 558 reviews" "
Rating 8 - Good. 199 out of 558 reviews" "
Rating 6 - Okay. 78 out of 558 reviews" "
Rating 4 - Poor. 34 out of 558 reviews" "
Rating 2 - Terrible. 21 out of 558 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

4/10 Poor

Anne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was quiet, unfortunately the beds need to be replaced no cushion on them. The pillows were all feathered so no support for neck and the shower sucked not enough water pressure to remove soap. Window was shattered. Had to move rooms because of ants and beds still didn’t change things roaches and toilet backed up. Very disappointing when it’s rated a 8? Oh and no elevator for upstairs. I really hate to sound like this but I spent a lot on 5 days of misery beds!
Stayed 5 nights in May 2024
Response from Guest Services on 17 May 2024
We appreciate the time you took to share your concerns. We are really sorry that your experience did not meet your expectations, will work towards improvement in our services.

8/10 Good

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean. Beds, linens, towels, pool, and hot tub area all very clean. Lobby area also very clean.
Stayed 2 nights in May 2024
Response from Guest Services on 13 May 2024
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Patricia

Travelled with group
Clean, breakfast wonderful, very comfortable beds. The bad part went through Expedia and was charged double the price for the room. Listed for $98 a night, charged me $200. Will never use Expedia again, will call hotel directly. I am surprised the hotel actually charged me this amount with a straight face. Talked to another guest they were charged the $98 for the same type of room
Stayed 1 night in May 2024
Response from Guest Services on 10 May 2024
We truly appreciate your business and apologies for the inconvenience. We are glad your stay was very comfortable and pleasant overall. Rates depend on room type and day of the week. Some rates are lower when guest redeem their Wyndham Rewards points. We do not have any 98 rates on weekends.Thank you again for taking time and sharing your experience. Hope to serve you again in future.

8/10 Good

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Very clean. Quiet and great option for a Stillwater visit.
Stayed 2 nights in Apr 2024
Response from Guest Services on 26 Apr 2024
We truly appreciate your positive feedback. We are so glad you were pleased with your stay at our hotel. Hope to serve you again in future.

10/10 Excellent

Jacob

Stayed 1 night in Mar 2024
Response from Guest Services on 8 Apr 2024
staying with us and hope to serve you again in future.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and the bed comfortable. We loved the in room Jacuzzi.
Stayed 1 night in Feb 2024
Response from Guest Services on 23 Feb 2024
Thank you for taking time in providing feedback. We are so glad to hear about your positive experience. We truly appreciate your business and hope to serve you again in future.

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 22 Feb 2024
We are so sorry to hear that your experience did not meet your expectations. We appreciate your time in providing feedback and will work towards improving our services.

8/10 Good

David

Stayed 2 nights in Feb 2024
Response from Guest Services on 8 Apr 2024
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

4/10 Poor

Jon

Travelled with family and small children
Room heater didn’t work.
Stayed 1 night in Feb 2024
Response from Guest Services on 12 Feb 2024
We apologize for the inconvenience. Our staff member would certainly be able to accommodate you with a different room in such circumstances. Thank you for taking time and letting us know. Again we apologize for the inconvenience and hope to serve you better in future.

8/10 Good

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 31 Jan 2024
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
I am trying to get a refund from my "stay" here because the water heater was out so we werr supposed to get a refund. I cant find any way to get
Stayed 2 nights in Jan 2024
Response from Guest Services on 25 Jan 2024
We are sorry for the inconvenience. Please reach out to Expedia for Refund process, as you paid to the third party and not the hotel. You may want to reference your email from January 9, the day of booking for more information. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Rose Patel on 25 Jan 2024
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Guest Services on 9 Jan 2024
We appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 27 Dec 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, i would stay there again. The pool area was well taken care of. The one change i would make is bigger pool towels. The ones provided were the same size as the hand towels just with a blue stripe down the middle to distinguish from the hand towels. Breakfast was served from 6a.m. to 10 a.m. with lots of choices. I really liked the juice machine. Hot scrambled eggs and brown n serve sausage. There was a pancake machine i didnt try it but it looked easy enough for a child to operate. The pillows and beds were very comfortable. I forgot to bring my fire tv but believe i could have used it with their flat screen. They had plenty of channels to choose from.
Stayed 2 nights in Nov 2023
Response from Guest Services on 30 Nov 2023
We truly appreciate your positive feedback. We did take into consideration and have ordered larger towels. We are so glad to hear about the comfortable beds and pillows and the breakfast experience as well. We look forward to serving you again in the future.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on 30 Nov 2023
We truly appreciate your positive feedback. We thank you for choosing to stay with and we look forward to serving you again in the future.

10/10 Excellent

Jon, St Louis Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was exactly what we needed. Close to where we needed to go and lots of dining options. Plus very close to downtown Stillwater.
Stayed 1 night in Nov 2023
Response from Guest Services on 20 Nov 2023
We truly appreciate your positive feedback. We are so glad to hear about your positive experience. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed/Pillows were VERY comfortable. Staff was friendly and very clean. Breakfast was delicious and we will definitely be back and highly recommend to others.
Stayed 2 nights in Nov 2023
Response from Guest Services on 13 Nov 2023
We truly appreciate your positive feedback. We are so glad to hear about such a pleasant experience. It was our pleasure to have you and hope to serve you again in a near future.

10/10 Excellent

Jacqueline

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great big field area to walk pets! Also made sure i was close to a door to walk my dogs!
Stayed 1 night in Oct 2023
Response from Guest Services on 2 Nov 2023
We truly appreciate your positive feedback. We are so glad to hear how convenient it was for your pet needs. Thank you for choosing to stay with us and hope to serve you again in future.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on 27 Oct 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. Will be staying here again!
Stayed 2 nights in Oct 2023
Response from Guest Services on 23 Oct 2023
We truly appreciate your positive feedback. We are so glad to hear that you had a pleasant stay. We look forward to serving you again in future.

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on 29 Oct 2023
We appreciate your positive feedback and for choosing to stay with us.

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023
Response from Guest Services on 5 Nov 2023
We truly appreciate your positive feedback.

6/10 Okay

chelsea

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Guest Services on 29 Oct 2023
We appreciate your feedback and for choosing to stay with us.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on 11 Oct 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Sep 2023
Response from Guest Services on 3 Oct 2023
Thank you for your positive feedback. Hope to serve you again in future.

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Services on 2 Oct 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Angela, St. Paul

Stayed 1 night in Sep 2023
Response from Guest Services on 23 Oct 2023
We truly appreciate your positive feedback. We hope to serve you again in future.

10/10 Excellent

Briona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Services on 2 Oct 2023
We truly appreciate your positive feedback. Thank you for staying with us. Hope to serve you again in future.

6/10 Okay

Jon, Pembroke Pines

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
All in all, Our 3 night stay was fine. Quiet, easy access, clean, friendly staff, good parking. I’d estimate hotel was 1/2 to 2/3rds occupied. My only gripe is that the Wifi was terrible/useless all 3 days. The hardwired PC in the lobby worked just fine, so the problem was the facilities wifi infrastructure. I had a network access point in the hallway outside our door. None of our devices (iPhone, iPad, or android) could maintain a workable connection after logging in. We had to use our cell phones as hot spots. I got better service using the Menard’s guest wifi, (1/4 mile away), than the hotels. I brought this to the front desks attention. Kind of shrugged her shoulders & blamed it on the rain storms.
Stayed 3 nights in Sep 2023
Response from Guest Services on 26 Sep 2023
We truly appreciate your feedback. We apologize for the inconvenience you had regarding the WiFi service, we are working with the vendor to improve the service. We are glad to hear that despite the inconvenience your stay was fine. Thank you again for your time and for staying with us.

6/10 Okay

Caroline

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was clean , but unexpended additional charge upon arrival that wasn't mention prior to rsvp so that was frustrating. It was quiet stay . but thats about it nothing special. too expensive for one night . overall i say 3 stars .
Stayed 1 night in Sep 2023
Response from Guest Services on 13 Sep 2023
We are sorry that you were not pleased with your stay. Hope to serve you better in future.

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service!
Stayed 1 night in Sep 2023
Response from Guest Services on 29 Oct 2023
We appreciate your positive feedback and for choosing to stay with us.

2/10 Terrible

Jason

Stayed 2 nights in Sep 2023
Response from Guest Services on 13 Sep 2023
We are sorry that you were not pleased with your stay. Hope to serve you better in future.

4/10 Poor

A.R.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest Services on 31 Aug 2023
We are sorry to hear that we did not meet your expectations. We appreciate your feedback and hope you give us an opportunity to serve you better in future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn't like about the hotel is the $100 deposit I would like to know ahead of time then when you check in you have to pay that amount other than that everything was pretty good
Stayed 1 night in Aug 2023
Response from Guest Services on 27 Aug 2023
We truly appreciate your feedback. We apologize for the inconvenience regarding room deposit for incidentals. It's not a charge, but just a hold which does get released (for credit cards immediately upon check out, but for debit cards it may take up to 5 business days). We are happy to hear that the rest was good during your stay. Thank you again and hope to serve you again in future.

10/10 Excellent

Brian

Stayed 2 nights in Aug 2023
Response from Guest Services on 26 Sep 2023
We truly appreciate your positive feedback. Hope to serve you again in future.

8/10 Good

Michael, Hermantown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, but the Wi-Fi was poor.
Stayed 2 nights in Aug 2023
Response from Guest Services on 21 Aug 2023
We appreciate your feedback. We are sorry that the Wi-Fi was poor, we will be working to improve. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Danielle

Liked: Amenities, property conditions & facilities
Nice quiet and clean!
Stayed 1 night in Aug 2023
Response from Guest Services on 13 Aug 2023
We truly appreciate your positive feedback. We are so glad to hear that you had a pleasant experience with quiet and clean rooms.

6/10 Okay

Virginia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had issues with the toilet. There was something wrong with the float and it ran continuously until we rigged it with a piece of cardboard. We did that because the noise was bothering us. You guys are wasting a lot of water in room 210! Also, very poor internet, could only get a signal intermittently. I enjoyed the pool and hot tub and other the the two issues mentioned above, we enjoyed our stay.
Response from Guest Services on 10 Aug 2023
We apologize for the inconvenience your experienced during your stay. We appreciate your time and effort in providing feedback to address the problems and improve our services. We are glad to hear that you enjoyed the pool and hot tub. Thank you again for your time and for staying with us. Hope to serve you better in future.

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Services on 9 Aug 2023
We appreciate your positive feedback. Thank you for staying with us and looking forward to serving you again in future.

2/10 Terrible

JOHN K

Travelled with partner
Denied our credit card at first and paid with it ahead of time. And no elevator
Stayed 1 night in Aug 2023
Response from Guest services on 7 Aug 2023
We apologize for the inconvenience you had regarding credit card and no elevator. We have standard rooms with two queen beds on first floor, and we gladly accommodate guests accordingly per requests. We appreciate your time in providing feedback. Hope to serve you better in future.

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Services on 1 Aug 2023
We appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Guest Services on 25 Jul 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

6/10 Okay

Cameron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great easy drive to get out of town from the airport.
Stayed 1 night in Jul 2023
Response from Guest Services on 1 Aug 2023
We appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect to stay at if you’re going to a show at the Somerset Amphitheater!
Stayed 1 night in Jul 2023
Response from Guest Services on 15 Jul 2023
We truly appreciate your positive feedback. We are glad to hear that the location worked out well for you. Thank you from staying with us and hope to serve you again in future.

8/10 Good

Charles

Travelled with family
Stayed 3 nights in Jun 2023
Response from Guest Services on 4 Jul 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

8/10 Good

David

Stayed 2 nights in Jun 2023
Response from Guest Services on 25 Jul 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Services on 26 Jun 2023
We truly appreciate your positive feedback. Thank you for your time and for choosing to stay with us!

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The microwave in our room didn’t work.
Stayed 2 nights in Jun 2023
Response from Guest Services on 15 Jun 2023
We are sorry for the inconvenience and we appreciate you letting us know. Thank you again for staying with us and your time in providing feedback.