6/10 Cukup Baik
Caroline
Bepergian bersama teman
22 Apr 2024
We have been coming to the hotel now for thirteen years, however felt quite disappointed on this occasion. On arrival we went to our room on the 5th floor. Little did we know how utterly noisy this one. As we were directly under the restaurant. All through dinner service till approx 3am we had to endure tables scraping and consistent noise, then for breakfast service from approx 5:30am. This happened on both Friday and Saturday. Sunday we managed to savage a little sleep but our short stay was over. The cleanliness and amenities in the room were very disappointing under the dressing table area by the bin it looked as though someone had thrown a drink up the wall but this had not been cleaned, we had to ask for toilet paper, and on this occasion we actually did require the seeing kit and this was empty. The breakfast has always been small and delicious, however every morning the hot items were freezing cold and very rarely replenished. It’s like the standards have slipped sadly. And they me be very minor things but this isn’t the standard other guests would expect when maybe visiting for the first time. We always favoured the Port Palace over any of the other hotels due to the location. However I do feel there are now far better hotels for sometimes a lot less money. Very dissatisfied on this occasion.
Caroline
Menginap 3 malam pada bulan April 2024