"Hyatt place is usually our favorite hotel because it is clean and dependable. This experience was very different. The property was very rundown and dirty. Only one working elevator and that one had a broken grab bar. No ice machine. In the room the carpets were stained and dirty. The ceilings were cracked. There were lots of scratches on the door around the door knob. The air conditioning was very loud. There was no soap in the shower, the large container was empty. The room was in terrible disrepair with Messi caulking around the edges. Lots of dust bunnies hanging from the popcorn ceiling."