Search Hotels Near Museo dell'Ombrello e del Parasole, Gignese

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"

"Pool not open. Outside restaurant not open. Limited amenities "

"Clean room and good location "

"Lovely room "

"Very clean and elegant. Everything perfect. In summer it's a must"

"A beautiful historic hotel with a lovely breakfast room overlooking the lake. Breakfast was delicious and the staff were exceptional. Highly recommend this hotel."

"Hotel das not provided electric kettles ,coffee Machine. If you asking than you would be charge $10 a day. "

"All was great, especially the staff who were very helpful and friendly. Only minor problem was mold on the ceiling of the bathroom. We would stay there again."

"Old, but meticulously clean and bed was comfortable. Wifi was totally unreliable and slow when it actually did work. Room temperature in Oct was unbearably hot."