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"Upon arrival, the front desk didn't seem organized at all. Seemed like a poorly trained staff. Once we were escorted to our room we noticed the bar fridge wasn't stocked and the floors were not mopped (still dirty from previous guests). The room was spacious. There wasn't any hot water in the shower :(. We did eat at the Italian restaurant, but i can't say that the food was that great either :S THE MAIN COMPLAINT - my husband received a call from his doctor back home that his test results came in and he needed to get back home and be admitted to hospital ~ this was a truly unexpected event. So the day we checked in, we had to book a flight home the following day hence only staying 1 out of 7 nights. We explained this very unfortunate situation to the front desk manager and we felt that she understood the urgency and would request a provision on our account as we had to fly back home. A month later, we were informed that the hotel would NOT refund any portion of this stay - BAD KARMA Azura Beach! This was an emergency, we provided hospital documentation from our return and they chose not to offer any compensation. I realize that we were past the cancellation date, but common, that's POOR CUSTOMER SERVICE!"

"Wonderful staff, even decorated my room for my birthday. Hotel is beautiful, clean, and walking distance to the beach. The pools are lovely, especially the second pool and hot tub."

"Clean, friendly staff, comfortable but squeaky beds. "

"What an awful place. Our main issue apart from the steep hills was the lies told by one of the people in reception. The wi fi in our room was bad for our whole stay and I need wi fi for business. One of the reception people said it had been caused by bad weather and the problem affected the whole place. This was a blatant lie as I checked the speed in reception and it was at least twenty times faster in reception. If only she had been honest and said she knew it was bad in our area but to come up to reception where it is fine. Instead she lied even when I showed her the difference in speed between the two areas. On top of this the food at breakfast was often cold. One day none of the burners were lit under the warming trays and no one had noticed. We had the most expensive room and sitting on it we saw a wall whilst less expensive rooms had glass. They offered to move us to a less expensive room but no mention of a refund. Every body we spoke to was paying less than the 232 pounds we paid for most of the nights but on checking our receipt I noticed one night was way over 300 pounds. Their policy of only 2 capsules of coffee a day was ridiculous. At night the main entrance is poorly lit and one night I tripped on a hose which was laying across the path. The place is very hilly. The music at the pool area was infuriating and totally at odds with the demographic of the mainly elderly guests. And they are not bungalows and it is not beachfront. "

"Stay was decent , staff was great. But the rooms didn't have hot water again. I stayed there in January and there was no hot water. The same thing happened this time. You have to fix the hot water. Thank you"