We picked this hotel because of the water park attacked. The water park looks nothing like the picture, and it was closed for the season even though it was still before Labor Day. Our first room had a broken bed, leaking toilet, tv that didn’t work, and one of the ACs did not work. This was a 3 bed room. They moved us into a 2 bed room and when I asked if there was any 3 bed rooms available since that’s what we booked and paid for it took them 3.5 hours to call back. Tuesday while the at the pool a man came
And said he had to close the pool
For a few hours to fix the light which was fine. He didn’t even come back to fix it until Wednesday late afternoon so for basically 2 days not only was the advertised water park not available neither was the pool. No one at the front desk ever had any answers other than “ I’m not sure”. The hand railings were so rusty my son cut his hand pretty bad while holding it walking down the steps. The elevator would not work when trying to leave the 4th floor. Ice machine was “not usable for the season” the fire alarm was not on the wall but in a drawer. All around the whole week was let down after let down. I would never recommend this place to anyone, my children were so disappointed