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"We had one of the most stressful hotel experiences here, and what made it worse was how poorly the situation was handled. On our first night, we were assigned two rooms: 3205 and 3112. Room 3205 was perfectly fine, but when we went to access Room 3112, the key card did not work. Moments later, a guest opened the door from inside and informed us that they were currently staying in that room. This means the hotel assigned us a room that was already occupied, which is a serious breach of privacy and security. We immediately returned to the front desk to report the issue. Instead of resolving it promptly, we were asked to wait around 20 minutes while they “looked for a room,” eventually giving us a different one (3118). No apology was given at that time. The next day, when we requested our key for the second night, the situation escalated further. A manager confronted us and attempted to show us footage of Room 3118 to “prove” that it was not occupied—completely missing the point. Our issue was never with 3118, but with the original room 3112 that they assigned to us. Despite explaining this clearly, the manager insisted that we must have misread the key card, which is simply not true. It was clearly labeled 3112, and we would not have encountered another guest otherwise. What is most disappointing is the complete lack of accountability. Not only was there a serious operational mistake, but the staff chose to shift the blame onto us rather than acknowledge the error or offer "

"Great"

"T"

"Friendly and tentative staff. Good food and services. Good location. Room and property design can be improved for better. "

"Breakfast was fantastic. We truly enjoyed. Room is clean. But just a bit feeling unsafe cause everyone else could get to the floor without being questioned.. That is the only unsecured feeling that I have. Other than that it’s great place to stay. Close enough to everything."

"We had a fantastic time in Banyan Tree with my family. The staff were super friendly and always available, the breakfast was amazing and the facilities were exceptionally well maintained. Since staying here, we now have much higher expectations towards hotels in the future, the bar is now set very high. We're surely coming back soon!"

"We loved our stay here! The pool after sunset was a highlight."

"Amazing breakfast buffet with wide variety of local and western cuisine, clean room, comfortable bed, air conditioning, convenient location, walkable to river promenade, competent and helpful staff. I look forward to returning!"

"We enjoyed our stay. Hotel lives up to its rating as a premium property. Breakfast was excellent. Staff was friendly and accomidative."