Hotel Best Western di Naperville

"We booked 2 rooms, one room has an AC issue and the front desk staff didn't help at all. Rooms are great, Breakfast is great, service not soo much"

"The breakfast was adequate. Mostly little bite type muffins. The rooms were clean but thought it was strange that we had to go to front desk for towels each day and that we had to take our own trash to a location. I could see putting it out our door and someone would pick it up and empty it. If the price was discounted because of no services I could see it. It was extremely hard to get someone at the front desk. Calls went unanswered and stood at the desk for many minutes before any person...

"The hotel has changed our room without informing us. We found out on our arrival and that caused us unable to check in. We stay at the front desk, trying to figure things out for about an hour. The front desk lady, called Srivya, was very extremely unprofessional and useless. She left us while we’re all in the middle of this situation just because she needed to clock out on time. And of course, another waiting game until a new staff showed up and helped us checked in. None of this issue was from...

"They were friendly"

"Breakfast was good, staff was super helpful."

"It was clean and the staff had really good customer service"

"The room was spacious and clean. The staff was very accommodating. Breakfast was very good and they make omelets to order which I thought was awesome. I would definitely go back there."