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Reviews of Sonder City Hall Park

3.5 out of 5
Sonder City Hall Park
17 John Street, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 77 out of 105 reviews" "
Rating 8 - Good. 20 out of 105 reviews" "
Rating 6 - Okay. 5 out of 105 reviews" "
Rating 4 - Poor. 2 out of 105 reviews" "
Rating 2 - Terrible. 1 out of 105 reviews" "

9.4/10

Cleanliness

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Isobel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was a great size with all you would need The staff were great The subway was very near by so convenient with lots of eating options and things to see. The area was a bit run down but safe
Stayed 6 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

4/10 Poor

Kadir

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The photos of the room view did't match the reality at all. It's impossible to see any park view from this hotel as opposed to photos they put in expedia
Stayed 6 nights in Apr 2024
Response from Sonder on 29 Apr 2024
Hi Kadir, your feedback is appreciated. We're sorry to hear your stay fell short of expectations. While all of our spaces share the same design aesthetic and style throughout the building, the layout and view may vary in each room. We do our best to disclose this on our listing and apologize for any inconvenience. If you decide to give us another try, please reach out before you book. We'd be happy to ensure you are satisfied with your space.

10/10 Excellent

Diego

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

VaCelia

Liked: Cleanliness, property conditions & facilities
I enjoyed my stay I will definitely return.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sophia

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Queen

Stayed 7 nights in Dec 2023

8/10 Good

Lisa

Stayed 6 nights in Dec 2023

8/10 Good

Yu-ki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Gilad

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Nov 2023

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Ausra

Liked: Cleanliness, amenities, property conditions & facilities
One of the best properties I have stayed in NYC. Customer service is superb, apartment is a castle compared to hotel rooms you receive in NYC for the same or even higher price.
Stayed 2 nights in Dec 2023

10/10 Excellent

Susan

Travelled with partner
Spacious and super central location
Stayed 2 nights in Dec 2023

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sonder is very convenient and staff were very helpful. Having washing facilities and extra amenities was extremely appreciated. Sonder will bd my number 1 choice.
Stayed 9 nights in Nov 2023

10/10 Excellent

Tuomas

Stayed 5 nights in Oct 2023

8/10 Good

Paula

Stayed 6 nights in Oct 2023

10/10 Excellent

justin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Only stayed for the night but was a great little spot right next to Fulton Street Subway…you can walk to anything downtown from here…huge room with kitchen, big bathroom, tons of closet room also
Stayed 1 night in Oct 2023

10/10 Excellent

Kantorovich

Travelled with family
Liked: Cleanliness, room comfort
Successful stay
We were looking for an apartment hotel that would have a room or studio with a kitchen for three people and that would be in a good state of maintenance. We discovered several branches of sonder and of them we chose Sonder City Hall because of good reviews and the location. We received a room that met our expectations, well equipped, spacious. In addition to the things that were in the room, you could get toilet paper, dishwasher capsules, washing tablets and other necessary things for staying at the hotel at any time. The representatives at the reception were very nice. The hotel is close to the World Trade Center and the 9.11 Memorial. Adjacent to the hotel is a metro station, a supermarket a few minutes' walk away and many shops and cafes around. The stay was very comfortable except for a small incident with one of the air conditioners that did not work and was not repaired even though we asked. We did not respond to the request to get another blanket. Another thing that would be good if they improved is an incoming lobby mode. In fact there is no lobby, it is not a hotel in the usual sense but a building where the 2-6 floors have offices and the 7-14 floors have an apartment for short-term or long-term rent. Bottom line, the stay at Sonder City Hall was successful for us
Stayed 8 nights in Sep 2023

8/10 Good

javier

Liked: Property conditions & facilities
All good
Stayed 9 nights in Sep 2023

10/10 Excellent

hari

Liked: Cleanliness, property conditions & facilities
Didn’t expect such a huge property right near financial district. It’s worth every penny.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 6 nights in Aug 2023

10/10 Excellent

Adrienne

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Sonder on 7 Sep 2023
Hi Adrienne, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

6/10 Okay

Hyunah

Travelled with family
Liked: Amenities, property conditions & facilities
Free Housekeeping is recommended.
Stayed 6 nights in Aug 2023
Response from Sonder on 21 Aug 2023
Hi Hyunah, your feedback is important to us. We will relay your input to our team. We hope to host you again.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, room comfort
Great for an extended stay in NYC
Downtown location is very convenient to the WTC, shopping, and dining, and it’s right next door to the Fulton subway station (multiple lines, and you won’t even get wet in the rain). 16 minutes to Jersey City by PATH, and multiple lines can take you uptown, plus close to Tribeca. Great long term stay- friendly front desk, very easy check in and check out, laundry room is a huge bonus. The 1 BR was a huge space by NY standards. with comfy beds and google streaming TV. Very happy with Sonder, and highly recommend!
Stayed 8 nights in Jul 2023
Response from Sonder on 7 Aug 2023
Thank you for staying with us, James! We're glad you enjoyed your stay and hope to host you again soon.

10/10 Excellent

Joao

Stayed 8 nights in Jul 2023
Response from Sonder on 7 Aug 2023
Hi Joao, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

10/10 Excellent

Hayley

Stayed 4 nights in Jun 2023
Response from Sonder on 7 Aug 2023
Hi Hayley, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Hazeezah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was very neat, the location was the best. Lots of restaurants and stores. We will be back.
Stayed 3 nights in Apr 2023
Response from Sonder on 7 Aug 2023
Hi Hazeezah, thank you for your review! We're glad you enjoyed your stay.

10/10 Excellent

Cosimo Damiano

Stayed 4 nights in Mar 2023
Response from Sonder on 7 Aug 2023
Hi Cosimo, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Mélanie

Stayed 7 nights in Jan 2023
Response from Sonder on 7 Aug 2023
Hi Melanie, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

10/10 Excellent

Michael

Stayed 3 nights in Jan 2023
Response from Sonder on 7 Aug 2023
Hi Michael, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

2/10 Terrible

rachel

Stayed 2 nights in Dec 2022
Response from Sonder on 7 Aug 2023
Hi Rachel, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Joon, Edmond

Liked: Cleanliness, amenities, property conditions & facilities
Response from Sonder on 7 Aug 2023
Hi Joon, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

suzanne

Stayed 4 nights in Dec 2022

10/10 Excellent

Camila

Travelled with group
Liked: Cleanliness, property conditions & facilities
everything was so nice and clean. we loved to stay here and we’ll definitely come back again
Stayed 4 nights in Nov 2022

10/10 Excellent

Ketil

Stayed 11 nights in Nov 2022

10/10 Excellent

Beth

Stayed 2 nights in Oct 2022

10/10 Excellent

Rafi

Liked: Room comfort
Stayed 11 nights in Sep 2022

10/10 Excellent

Ashley, LOS ANGELES

Business traveller
Liked: Cleanliness, property conditions & facilities
First time I’ve been to a hotel where the staff actually looked like they enjoyed working there. And I fell asleep on those beds so easily!
Stayed 4 nights in Oct 2022

10/10 Excellent

jon

Stayed 2 nights in Sep 2022

10/10 Excellent

vikas

Stayed 2 nights in Sep 2022

6/10 Okay

Shin Y

Stayed 28 nights in Jul 2022

10/10 Excellent

Bradly

Stayed 4 nights in Jul 2022

8/10 Good

Marie

Liked: Amenities, property conditions & facilities
Stayed 9 nights in Jun 2022

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
10/10
Stayed 3 nights in Jun 2022

10/10 Excellent

MARIA, San Rafael

Travelled with group
Liked: Cleanliness, property conditions & facilities
The location of the hotel is great. We liked the fact that sonder intelligently cut down services we don’t need-like a doorman or ice machines- and replaced it with smart things- like a mobile key to get in and out of the hotel and one’s room, a small kitchen in the room, fully stocked with plates and silverware and coffee cups etc. we liked that it was very clean and modern. We will look for other Sonder hotels in the future!
Stayed 6 nights in May 2022

10/10 Excellent

kathryn, Westwood

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Superior! This fully appointed studio had a high end and fully equipped kitchenette; very large and clean bathroom; and spectacular bed, sleeping and dining area! Easy self-checkin and building access, as well as very capable and service oriented front desk staff. After a complex, national itinerary staying in multiple hotels cross-country, Sonder was heads and shoulders above the others! Very much looking forward to trying this brand in other countries / locations!
Stayed 4 nights in May 2022

10/10 Excellent

CANDACE

Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2022