2/10 Sangat Buruk
Nicola
Bepergian dalam rombongan
7 Mei 2026
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I am writing to formally express my extreme dissatisfaction with my recent stay at your hotel. My experience was unacceptable from start to finish, and I would rate my stay zero out of five stars.
While the lobby is spacious and beautiful, the rooms are old, outdated, very small, and lack basic amenities like a microwave or refrigerator. During my stay in room 607, I encountered a series of significant issues:
- Maintenance Issues: The bathroom faucet dripped constantly. Maintenance informed us they lacked the parts to fix it. Additionally, the in-room phone did not work.
- Unsanitary Conditions: Upon pulling back the covers, we found hair and ants in the bed.
- Poor Service: After reporting the insects via my cell phone, we waited an hour for assistance that never arrived. When we went to the lobby in our pajamas to get sheets, the front desk staff was dismissive and acted as if we were a bother.
- Room Flooding and Personal Property Damage: While we were out, our room flooded. No one called to inform us. We only discovered this when our key cards failed to work upon our return. Some of our personal items were damaged by the water.
- Inadequate Resolution: Dealing with this situation caused us to miss our dinner reservations. While I appreciate Gary from housekeeping for his sincerity and for arranging dry cleaning for our wet clothes, the manager Natasha appeared agitated and insincere. Her offer of a one-night
Nicola
Menginap 3 malam pada bulan April 2026
