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Ulasan untuk The Westin New York at Times Square

4.5 out of 5
The Westin New York at Times Square
270 W 43rd Street, New York, NY

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 2456 dari 4077 ulasan" "
Penilaian 8 - Bagus. 948 dari 4077 ulasan" "
Penilaian 6 - Cukup Baik. 359 dari 4077 ulasan" "
Penilaian 4 - Buruk. 165 dari 4077 ulasan" "
Penilaian 2 - Sangat Buruk. 149 dari 4077 ulasan" "

9,0/10

Kebersihan

9,0/10

Staf & layanan

8,4/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Zhencong

Quick problem solving
Menginap 4 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 2 Mei 2024
Dear Zhencong, Thank you for the five-star review of The Westin New York at Times Square. We are thrilled to read about your enriching stay and how much you enjoyed our devoted hospitality. Knowing that you left inspired and recharged is a vital part of our commitment to our guests' well-being. Thank you again, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Denise

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean hotel situated in the heart of New York
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Amber

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very spacious clean room, extremely accommodating friendly staff. Look forward to staying again. Convenient location.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 2 Mei 2024
Dear Amber, Thank you for the high rating of The Westin New York at Times Square. We are thrilled to learn you enjoyed your time with us and that you especially loved our immaculate, spacious guestrooms and devoted associates. It was also a pleasure reading our optimal location perfectly suited to your needs. Thank you once more for choosing us, and we love knowing you plan to return; we look forward to it.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Rommell, Saipan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Conveniently located around Times Square and the staff are friendly and very helpful. Will surely come back and recommend this place.
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Alison Rae

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had an amazing view from the 44th floor room, which was quite spacious and comfortable. The staff were all so helpful and friendly. We absolutely loved this hotel!
Menginap 5 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 1 Mei 2024
Dear Alison Rae, Thank you for your excellent review of The Westin New York at Times Square. We are pleased to learn you had a great stay and that our spacious and thoughtfully crafted property with beautiful views exceeded your expectations. We are also glad our intuitive associates helped to enhance and optimize your visit. It was our pleasure accommodating you, and we look forward to welcoming you back for another enriching experience.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Michael, Mille-Islesq

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location, quiet in a very busy area. 1 block from Time Square.
Menginap 4 malam pada bulan Februari 2024

6/10 Cukup Baik

Monica

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
The best of my stay was the bed that was very comfortable after a busy day. The Europan Cafe next door is a must. Loved the food and the fact that’s open 24 hours. The side of 43rd street was very dirty. The hotel itself was fine.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 30 Apr 2024
Dear Monica, Thank you for choosing us and for your thoughtful review. We are glad you had a pleasant stay and that you especially loved our signature Westin Heavenly Bed. That said, we regret not meeting some of your expectations, and we appreciate your feedback. Thank you again for your business, and we hope to welcome you back the next time you are in the area.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Lukeisha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Yes
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Director of Operations pada tanggal 30 Apr 2024
Dear Lukeisha, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Manon

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Personnel
Menginap 4 malam pada bulan April 2024

8/10 Bagus

Beverly

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I ended up booking a last minute NYC runaway and stayed at the Westin Times Square. The location is so fantastic if you're going to see Broadway plays, or wander around Times Square. Also tons of shops and restaurants close by. And every employee I dealt with was nice and helpful. Overall great hotel, I will definitely stay here again!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 30 Apr 2024
Dear Beverly, Thank you for being our guest and for your gracious review. We are thrilled to know you loved our thoughtfully crafted property and intuitive associates. It was also a pleasure reading our dynamic location in proximity to Times Square and dozens of famed attractions perfectly suited to your needs. Thank you once more for your feedback, and we love knowing you plan to return; we look forward to hosting you again at The Westin New York at Times Square.Best Regards, David Weishar,Director of Operations

8/10 Bagus

nataliya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I liked how well the building was cleaned and the decorations. The elevators were very fast which I enjoyed very much. I did not like that one of the doors that were given to open did not work.
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Lee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice clean hotel, excellent location
Menginap 4 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 30 Apr 2024
Dear Lee, Thank you for the high rating of The Westin New York at Times Square. It is great to know you enjoyed your time with us and that our impeccable property and optimal location helped elevate and optimize your stay. We loved accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city. Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Mostly everything was conveniently located around our hotel which was so nice!
Menginap 4 malam pada bulan April 2024

8/10 Bagus

Patrick

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Overall, we enjoyed our stay. The room was fairly clean. The bathroom could use a little work to look well cleaned. It would be nice if there was a refrigerator and microwave in every room standard. Being able to pay $20 to have a refrigerator for the entire stay was nice.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 30 Apr 2024
Dear Patrick, Thank you for choosing The Westin New York at Times Square. We are glad you had an overall pleasant stay and that you especially loved our well-maintained guestrooms. That said, we regret not meeting some of your expectations; we appreciate your feedback and will share it appropriately as we are always looking for ways to enhance our guest experience. Thank you again for your business, and we look forward to welcoming you back soon.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Natasha

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Central to everything. Great food options and shopping options so close. And Broadway Time Square one block away and close to several subway stations and hop on bus stops right outside the hotel. Staff friendly and helpful. Would definitely stay here again!
Menginap 5 malam pada bulan April 2024

10/10 Sangat Bagus

Stefanie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were fantastic, very nice and accommodating
Menginap 2 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 30 Apr 2024
Dear Stefanie, Thank you for your excellent review. We are pleased that you enjoyed your stay at The Westin New York at Times Square and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your return.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

RONALD E

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Attractive and quiet
Menginap 3 malam pada bulan April 2024

4/10 Buruk

Ann

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Service was terrible. Didn’t clean one of our rooms. Had to go down to desk every day with an issue. Not what I expected from a Westin
Menginap 3 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 29 Apr 2024
Dear Ann, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the service shortfalls you experienced during your time with us. Your comments are valuable and have been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We are also sorry for any inconvenience you had with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. Thank you once more for your patience, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Fabiola

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location is fantastic; close to all theater, entertainment, dining and shops. Train stations is very close, walkable. Very clean and safe
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Jacqueline

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 29 Apr 2024
Dear Jacqueline, Thank you for taking the time to share your outstanding rating. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Ming Yang

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Service was stunning!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 28 Apr 2024
Dear Guest, Thank you for taking the time to share your experience at The Westin New York at Times Square. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that our thoughtful and devoted hospitality exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the area.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Hazel Florine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very helpful. And the rooms were very quiet!
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

LaBaron

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was better than we anticipated. The doormen were exceptional. They were the first impression. As soon as we pulled up they were attentive and professional , helping with the luggage and instructed us on where to go.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 28 Apr 2024
Dear LaBaron, Thank you for your gracious review. We are pleased that you enjoyed your stay at The Westin New York at Times Square and that our attentive associates helped elevate and optimize your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you again for your feedback, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 29 Apr 2024
Dear Mark, Thank you for being our guest and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin New York at Times Square, and we hope to see you again soon. Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Justen, FULLERTON

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good hotel
Menginap 4 malam pada bulan April 2024

10/10 Sangat Bagus

Katherine Laraine, little rock

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Close to time square
Menginap 3 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 26 Apr 2024
Dear Ms. Laraine, Thank you for choosing The Westin New York at Times Square during your visit to the area. We appreciate you sharing how much you enjoyed your stay and our dynamic location. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Moheeb

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great experience!
Menginap 4 malam pada bulan April 2024

10/10 Sangat Bagus

Lindsay

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Absolutely loved it. Location is convenient to the train.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Director of Operations pada tanggal 25 Apr 2024
Dear Lindsay, Thank you for your perfect rating of The Westin New York at Times Square. We are glad you had a great stay and that our location in proximity to most of the subway lines worked well for your plans. We appreciate your feedback, and we look forward to accommodating you again soon.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Brenda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel súper limpio! Cerca de todo!!! Es mi segunda vez hospedándome en el.
Menginap 6 malam pada bulan April 2024

8/10 Bagus

Juan Carlos

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Buena ubicación
Menginap 7 malam pada bulan April 2024

10/10 Sangat Bagus

nina, Weeki wachee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Its always clean, the staff is professional and the guys at the door are awesome! The girl in the gift shop was very rude and treated myvfamily likecwe were bothering her while she played on her phone. But other than that, it was a great experience
Menginap 3 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 25 Apr 2024
Dear Nina, Thank you for your thoughtful review of The Westin New York at Times Square. We are glad you and your family had a pleasant stay and that you loved our impeccable property. While we appreciate your comments about our devoted associates, we apologize for the level of service you received from one of our team members. Your feedback is being evaluated by our team to ensure these concerns are not repeated. Thank you again for your business, and we hope to welcome all of you back for the exceptional hospitality you always deserve and that we are known for providing.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Carla Rayna Van

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff very friendly, accommodating, room clean, comfortable.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Kelly

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Bimala

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 25 Apr 2024
Dear Bimala, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin New York at Times Square, and we hope to see you again soon. Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Brandon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was close to the hotel and easy to travel to
Menginap 4 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 24 Apr 2024
Dear Brandon, Thank you for being our guest at The Westin New York at Times Square. We are thrilled you enjoyed your time with us and that our optimal location in proximity to Times Square perfectly suited to your needs. It was our pleasure accommodating you, and we hope you will make us your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Keola Auwailani

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The area itself was convenient. Definitely going to stay here again. Absolutely recommend Mahalo for everything. From Hawaii.
Menginap 4 malam pada bulan April 2024

10/10 Sangat Bagus

Clare

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Amazing team! Thank you. Wish our Refrigerator worked though :)
Menginap 4 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 23 Apr 2024
Dear Clare, Thank you for your high rating of The Westin New York at Times Square. We are glad to know you had a great stay and that our thoughtful associates helped elevate and optimize your visit. We are grateful for each of your comments, and we look forward to accommodating you again very soon.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Eugene

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It’s in time square
Menginap 2 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 22 Apr 2024
Dear Eugene, Thank you for choosing The Westin New York at Times Square. It was a pleasure to read our optimal location in proximity to Times Square and walk to dozens of famed attractions added to the enjoyment of your visit. We appreciate your generous review, and we hope you will make us your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

SAMAY

Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Amy Elizabeth, Castle Rock

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent property and great staff!
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Scott

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location, location, location!!
Menginap 4 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 21 Apr 2024
Dear Scott, Thank you for your perfect rating of The Westin New York at Times Square. We are thrilled to know you had a great stay and that our dynamic location near Times Square, Midtown Manhattan, and Madison Square Garden provided an unforgettable experience in New York City. It was our pleasure accommodating you, and we look forward to exceeding your expectations again.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

lynne m, Fairborn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Unfortunately the escalator from the lobby to the street was not functional throughout our entire visit. Other than that- all was good.
Menginap 3 malam pada bulan April 2024

8/10 Bagus

Kerry

Bepergian bersama teman
The escalator downstairs was closed the whole time we were there. We had to take the stairs outside the building. There was a $35 daily fee that we were told we could apply to something else, but we were traveling and we didn’t use that many things in the hotel.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 21 Apr 2024
Dear Kerry, Thank you for choosing The Westin New York at Times Square. While we hope you had an overall satisfactory stay, we apologize for the issues with the escalators during your visit. We certainly understand your frustration and are sorry for the inconvenience caused to you. It was also disappointing to read we did not meet all of your expectations. We appreciate you for sharing your concerns about not being able to make good use of the offered benefits with our destination fee. We will share your feedback with our team as we are committed to providing the best experience for our guests. Thank you again for your business, and we hope to welcome you back the next time you are in the area.Best Regards, David Weishar,Director of Operations

8/10 Bagus

VENKATAKRISHNAN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024

10/10 Sangat Bagus

raghunath, Dallas

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Nice property with good meeting rooms and excellent location
Menginap 3 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 18 Apr 2024
Dear Raghunath, Thank you for being our guest at The Westin New York at Times Square. We appreciate you sharing how much you enjoyed your property and our dynamic location. We are grateful for the thoughtful remarks, and we hope you will stay with us again soon.Best Regards, David Weishar,Director of Operations

8/10 Bagus

Celine

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
uns wurde nicht mitgeteilt das wir die Taxe für Frühstück / Abendessen benutzen können.
Menginap 9 malam pada bulan April 2024

6/10 Cukup Baik

Hoang Hai Duong, Canal Fulton

Menginap 2 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 18 Apr 2024
Dear M. Duong, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best Regards, David Weishar,Director of Operations

10/10 Sangat Bagus

Fátima Lapuente

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The electric escalators didn’t work
Menginap 5 malam pada bulan April 2024

10/10 Sangat Bagus

Kari

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great stay! Be aware that one block from this hotel is where all the migrants are. Just be careful anywhere you go in the city. We had a wonderful time and the Westin is a very convenient hotel to stay in if you are seeing Broadway shows.
Menginap 4 malam pada bulan April 2024

10/10 Sangat Bagus

Ana

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean, safe, modern
Menginap 4 malam pada bulan April 2024
Tanggapan dari Director of Operations pada tanggal 17 Apr 2024
Dear Ana, Thank you for the high rating of The Westin New York at Times Square. We are thrilled to know you had a great stay and that our thoughtfully crafted and impeccable accommodations exceeded your expectations. We appreciate your business, and we look forward to hosting you again soon.Best Regards, David Weishar,Director of Operations