Newbury hotel guide. Marriott Hotels & Resorts hotel in Newbury, Ohio

"First night woke to use the restroom only to walk into a pool of water in the floor, not the best feeling in the middle of the night. Staff were accommodating and moved me to another room. Also, the place was very noisy, the sound of closing doors echoed down the hallway, not the alarm clock I was anticipating."

"The bed was comfortable. But the hotel was in disrepair and hadn't been updated. Our room wasn't cleaned during our four-night stay. We were told after three nights that the room would be cleaned, but it never was. They also didn't replace our towels or empty our trash."

"Breakfast was good room was clean, staff was friendly parking was available"

"My go to place to stay for my weekend work, Staff have always been super friendly. CLEAN and comfortable room,Love that! You have Sheetz,Applebee's, Texas Roadhouse, Cracker Barrel, Bob Evans, Sheets, Starbucks, Breugger bagel, 7 Brew coffee, CVS many more Great Area to stay!!! There is a planet fitness and Walmart, Target, Dollar Tree..many many more shopping and restaurant choices. Willoughby is wonderful"

"Awesome"

"Great facility and amenities."

"We had an 11:30 PM check-in, and unfortunately the experience went downhill from the start. The front desk associate provided keys but seemed distracted, as she was engaged in another conversation. After getting everyone settled and bringing our luggage upstairs, we discovered the key didn’t work. When I returned to the front desk, she casually stated that she had given the wrong key and already had a new one ready. It was frustrating that there was no effort to stop us before we went upstairs or to call and correct the mistake. Once we finally got into the room, the pullout sofa had no bedding, and there was none available in the room. We had to call down, and when items were brought up, they were still incomplete with no pillows provided. There was also a persistent beeping sound in the room. The solution offered was to run the dishwasher using dish soap she would bring. At midnight, running the dishwasher was not a reasonable fix. To make matters worse, the HVAC unit was extremely loud throughout the night, making it very difficult to sleep. Overall, the experience was frustrating, poorly handled, and far from comfortable."

"Overall our needs were not met staying at the holiday in. The shower made a painful screeching noise every-time the water was turned on. In order to turn on the heat, it smelt like burnt cigarettes. A burning smell that was consistent making the whole room stink. Other problems were not able to be communicated due to the fact the phone wouldn’t allow us to make any calls. The pool was not clean, very dirty smelling, visibly not cleaned. When asking for towels were given small hand towels because they were out of pool and bath towels. The overall appearance of the room was okay, but a lot of cleaning details were missed. Someone else’s hair in the bed, stains on the sheets etc. They were unable to tend to our needs, not even having water available."

"Staff was great, right off the highway"